An industry expert and trusted consultant, David has been at the forefront of helping organizations understand and adjust to major shifts in the technology industry over the past 3 decades.
David is known for crafting industry best practices for Strategy and IT Operations and uses them extensively to make organizations function more effectively and efficiently. He has led consulting practices in Forrester, Hewlett-Packard and BMC Software.
David believes that successful digital strategy is an enterprise initiative that integrates technology and data from multiple internal and external sources to achieve business success.
David is the co-author of the ITIL 2007 Service Operation book, author of the ITIL 2011 Service Strategy book and lead editor of the ITIL 4 Digital and IT Strategy book. He was awarded two lifetime achievement awards by the itSMF.