Ivana Šabatová has created and conducts training courses named the OMG Certified Expert in BPM. He specializes in processes in the field of process management, automation of business processes and rules and management of IT services. She studied Technical Cybernetics at the Mechanical and Electrotechnical University in Pilsen, specializing in the management of complex technological processes. She has managed information systems implementation projects and IT services management in manufacturing companies, business organizations and public administration. In the position of Director of Marketing and Foreign Trade, DECROS s.r.o. has established a distribution network for the sale of Czech SW products in more than 20 countries around the world. This project was awarded the European IST Prize. She gained, among others, certificates ITIL® v3 Foundation, ITIL® Service Operation, ITIL® Operational Support and Analysis, ISO 20000 Consultant and CIMA-A marketing. In 2016 she defended her doctoral work in Applied Computer Science at the University of Economics in Prague on “Algorithms of Matching in Dynamic Service-Oriented Systems”.