Lukáš Varaja has spent the last 15+ years in IT. Balancing the daily challenges of reality and inspiration, he successively gained experience both in IT and business, especially in business analysis and business consulting.
He is currently Head of Presale at GuideVision, a progressive European technology services consultancy dedicated exclusively to service management and ServiceNow.
Varaja participated in delivering and managing ICT projects primarily focused on consulting in ICT and ITSM. Major assignments included projects related to replacement of ITSM tools, along with implementations and optimizations of business processes, analysis, and architecture of ITSM solutions with an emphasis on business processes, IT Governance and ITIL Best Practices.
He also regularly gives lectures in a successful series of NowDoctor online webinars, which focus on a different ServiceNow platform related area, such as optimization of the platform as well as process and technical de-customizations to name a few.