Nicola is a consultant with over twenty years’ experience in service management and related disciplines. Gaining early experience in the government and financial sectors, Nicola moved to HPE 16 years ago and has acted as a consultant and trainer to a wide variety of organisations in over 30 countries, focusing on improving the value delivered by IT service providers to their customers. Nicola has worked with many methodologies and frameworks, including ITIL®, DevOps and IT4IT™ to improve organisations’ governance and process effectiveness, particularly as they undergo digital transformations and move to hybrid cloud environments.
Nicola has been an examiner for ISEB, EXIN and APMG, an ITIL syllabus developer for APMG and, more recently, a reviewer of the ITIL 4 Foundation manuscript and an ITIL 4 examiner. Nicola has a long history of involvement with the itSMF, having spoken at conferences in the UK, South Africa, UAE and Hungary.
Nicola Reeves, HPE Education