Among other things, Radim Petráš headed the Service Desk department at Tieto, with a total of 120 employees. In this role, for example, he expanded the team to a department in India or led a program to automate Service Desk for the entire corporation. Five years ago, he joined the internal IT department of StoraEnso operating in a woodworking industry. StoraEnso has branches or production facilities on all inhabited continents with a total of 26,000 employees. Radim worked for StoraEnso until November 2017 as Manager for Onsite Support and Service Desk. Since the end of Service Desk consolidation, he has started to standardize IT processes across the company and as Director, the Service Integration Office is responsible for the complete operation of SIAM processes and ITSM tools in StoraEnso IT.