Rob Akershoek is many things - Digital Operating Model Advisor, IT4IT Architect, ITSM Consultant, DevOps Architect, Value Stream Management enthusiast and last but not least - a speaker at our conference!
This presentation will provide a comprehensive overview of how Artificial Intelligence (and Generative AI) can be used in enhance your IT service management processes and DevOps practices. A complete overview is provided of all use cases, trends and developments related to AI for ITSM.
Key topics discussed in his presentation:
