Robert S. Falkowitz is the General Manager of Concentric Circle Consulting, which specializes in training and service management programs. Having experience in all phases of IT management, from software development through infrastructure design and package integration. Robert has, among other things, served companies in the following sectors, such as: aviation, supply chain, pharmaceuticals, telephony, education and banking. Today it focuses on lean and kanban approaches to work organisation.
With a PhD from the University of Pennsylvania, he has taught at Yale, Emory and Cornell. With his qualifications as ITIL Manager / Expert, he holds ITSMF ISO / IEC 20000 Consultant and DPSM certificates of priSM, while he is certified Kanban and Enterprise Service Planning by Lean Kanban University. Robert has an active role at itSMF Switzerland and itSMF International.