Roman is ITIL 4 lead architect, co-author and editor. He has been responsible for the ITIL 4 development since joining Axelos in 2016. Author and translator of multiple publications on IT service management. Trainer and consultant with 20+ years of experience in service management. Co-founder and expert at itSMF Russia.
AI was probably the hottest topic of 2023 for everyone working in IT, and ITSM is not an exception. Everyone (including this conference) is talking about AI.
At PeopleCert, we are often asked: how does ITIL address AI? Will there be a guidance on application of AI in service management?
In this talk, Roman will share what we know so far about AI in ITSM, what we expect to see in 2024, and what are we doing about it when developing ITIL.
For years, DevOps and ITSM have been promoting an end-to-end approach to value creation. Despite
these efforts, the two worlds remain disconnected.
Join Roman and Sven to fnd out how value stream management may become a bridge connecting IT
management practices from ideation to product delivery, and further to service consumption and
value realisation.