Vladimir Kruta, Dip Mgmt – ITSM accredited lecturer
He graduated in management at The Open University of the Czech Republic. He has worked for 14 years in international business, administration, quality, sales, and partner channel development focused on distribution of software solutions. He has a practice with the leadership of a global IT team. He has been working for more than 12 years as a lecturer and consultant. He is the holder of the certificates e.g. in ITIL v3, ITIL v2 (Foundations, V3 Intermediate Certificates in Service Operation, Service Design, Operational Support & Analysis, Service Strategy, Release, Control & Validation, Continuous Service Improvement, Planning, Protection & Optimization, Prince2 Foundation, ISO 9000-2000 Transition Auditor, ISO 14000 Enviromental Management System Internal Auditor and ITIL EXPERT.