“Chatbots: Are we ready to engage?” (Alexander Hocking)

Čtvrtek 23. 1. 2020, 11:30 - 11:55 (hall A1 AFRICA)
IT Service Management


The next disruptive technology that will provide a new channel for our service desks to engage with our businesses and customers. As with all new channels of communication they come with benefits and pitfalls. In this session we will explore Chatbots considering service management processes and best practices.