ITIL 4 in many places reflects new styles of work, such as Lean, Agile or DevOps. If you’re thinking about how to take advantage of these modern approaches, keep in mind that digital transformation also applies to your non-IT colleagues. Microsoft offers a full set of organization tools: Teams, Planner, OneDrive, DevOps or Outlook. Is it possible to have other tools to organize work in IT and others in Business? We would like to share with you our experience with the use of new tools and the linking of IT management processes (OPS and DEV) with the processes of required changes by business (BIZ). How do they manage and approve requirements? How is the result delivered and tested? When is information transmitted between Biz-Dev-Ops? Who consumes development capacity? Let’s take a look at all of this.