Is there Value in your stream of work? (Daniel Breston, EN)

Friday 22. 1. 2021, 11:30 - 11:55 (Hall Africa)
ITSM trends 2021

Value Stream Mapping (VSM) and Management was developed by Toyota that has become a leadership decision-making and improvement of work technique embraced by DevOps, ITSM and Agile. VSM differs from process mapping in four major ways: it is very holistic, very visual, very high-level and always customer focused. If whatever you decide does ot help improve the time and quality of creating or supporting a service to a customer, then VSM says it is not worth the effort. In this session we will explore what VSM is, the benefits to ITSM, the caveats and the main considerations if you agree to try a VSM event.