What’s new in ITIL 4 (Pavol Holbík)

Čtvrtek 23. 1. 2020, 14:30 - 14:55 (hall B BLANÍK)


ITIL4 Foundation was published some time ago. Since then the author team has prepared further manuals and elaborated descriptions of practices. The presentation presents an overview of these innovations and the first findings from practice, such as: Service Value Chain, Customer journey or Swarming can help manage digital age services.