ITIL in 2020, 2021 and beyond (Roman Žuravlev, EN)

Thursday 21. 1. 2021, 11:05 - 11:30 (Hall Africa)
ITSM trends 2021


In 2020, the publication of the core ITIL 4 books and practices has been completed. The most recent publications were authored as the pandemic crisis was unfolding. The new reality of 2020 changed the content of ITIL, and the authors did their best to make ITIL most useful for overcoming the new challenges. In his presentation, Roman will tell how ITIL was changed by 2020 and how it can help organizations in 2021 and beyond.