ITIL4 – Designed for Business or for IT? (Jan Hospes)

Čtvrtek 23. 1. 2020, 15:45 - 16:10 (hall A1 AFRICA)


ITIL4 is the latest development phase of the framework, which has always served as a guide for organizing IT activities. The world has changed rapidly over the last few years and ITIL4 has set itself the task of responding to these changes. In the lecture we would like to summarize what has changed so fundamentally around us, why and how it influenced IT, and confront the new environment with the ITIL4 approach. Finally, we would also like to consider whether and whether ITIL4 makes more sense than previous versions or is just a polished ITIL version 3.