What Makes A High Performing Service Desk? (Lynne Nash)

Čtvrtek 23. 1. 2020, 15:15 - 15:40 (hall A1 AFRICA)
ITIL 4

Přednášející

SDI regularly audits some of the best service desks in the world against the Global Best Practice Service Desk Standard. Service desks are measured against 9 key concepts which include metrics, customer experience and leadership among others. This presentation looks at the highest performing service desks in each of these concepts and delves into what makes them so successful.

  • Discover what makes a service desk successful
  • Identify the common factors of high performing service desks
  • Understand how to benchmark your service desk with the Best Practice Service Desk Standard