The IT Operating Model of the Future (Rob Akershoek, EN)

Thursday 21. 1. 2021, 11:35 - 12:00 (Hall Africa)
ITSM trends 2021

Many organizations are transforming their IT operating model (or digital operating model). However most of them still do not have an overall vision and strategy of how to combine the different practices into a practical and holistic way of working.

How is the IT operating model evolving? How does an integrated digital delivery model looks like? What practices should you blend to create a modern digital delivery capability?

This presentation is about how to create a modern digital operating model by combining the best of the best:

  • DevOps
  • Continuous Delivery
  • Agile development (e.g. Scrum) and scaled agile
  • ITIL 4 / IT Service Management
  • IT4IT
  • SRE (Site reliability engineering)