A year ago, a new version of ITIL was launched. It started with a Foundation, but since than lots of deeper practical material have been added. What are the most important changes in ITIL and how they address the challenges of the changing world? What do we do with our practices and tools designed with earlier versions of ITIL in mind? How to use ITIL with other sources of good practice and frameworks?
Roman Jouravlev, an ITIL portfolio development manager at AXELOS and ITIL 4 architect, is answering these and other questions in his presentation.