XLA vs SLA (Alexander Hocking)

Pátek 24. 1. 2020, 11:30 - 11:55 (hall A2 ACT)
Workshops

Přednášející

Customer feedback has always been key to success. ITIL 4 bakes in customer feedback and interaction. To what extent should customer satisfaction scores , Net promoter scores, and general feedback drive our delivery of service?