SIAM and the role of governance (Jaroslav Procházka)

Pátek 24. 1. 2020, 12:00 - 12:25 (hall A2 ACT)
IT Service Management


The world of IT Service management has dramatically changed during the past few years.  From big outsourcing models we live the reality with SaaS, Microservices, on Demand services.

SIAM became part of everyday work in the IT departments. In this kind of environment role of governance is quite often underestimated. How do you manage your vendors? How do you interact with business stakeholders? Do you setup the right parameters?

If you want to master your vendors and business stakeholders join this presentation.