In a business environment, multiple ITSM (not only) supporting tools and systems co-exist, whose design and functionality are sometimes unique, sometimes overlapping, assisting and complementary, but often also compete, overlap, or even interfere. Can integration projects bring brighter light into the situation? Is it possible to combat the increasing complexity of the environment through integration? And why ultimately the best integration solution can be a solution without integration?
Let’s work together to find answers to these questions using real-world projects using the integration capabilities of ServiceNow.