Where do you go, ITIL? (Vladimír Krůta)

Čtvrtek 23. 1. 2020, 10:30 - 10:55 (sál B BLANÍK)


ITIL is the most used worldwide methodology for IT Service Management.

What are the main differences between ITIL v3 (2011 Edition) and ITIL 4? Main benefits, advantages and disadvantages of these both versions of the framework. Do you use processes or value streams? Do you prefer proven guidance or just building blocks? This presentation includes discussion and then we may summarize maybe some inputs for Axelos or ITSMF UK