January 2025’s conference will be focused on Humanizing IT Services. We’re proud to welcome Katrina Macdermid as our keynote speaker. An ITIL Master and author, Katrina is widely admired and respected for her pioneering effort to reshape the landscape of IT service management by integrating human-centered design principles.

Another keynote will be delivered by Mark Smalley, also known as The IT Paradigmologist. His main area of interest is the management of IT systems and services. Mark is the author of High Velocity IT.

We will bring experts, innovators, and those on the front lines to share their insights on the stage. An important conference rule is “no marketing in the presentations”. There is enough time and room in the foyer for marketing activities.