18th Annual Conference itSMF Czech Republic

AI in IT services

Comfort Hotel City Prague

January 24 - 25, 2024

Hero image

Should IT service management be intelligent?
And should it be managed by artificial intelligence?

The world of IT service management and enterprise service management is rapidly evolving. The hype surrounding artificial intelligence could strongly influence it. The advent of artificial intelligence (AI) understandably does not avoid information technology services either. Anyone familiar with it can certainly name a few areas where AI is already being applied. At the same time, it is quite obvious that, like any new technology, AI also brings with it new (not only business) but also security risks.

Auspices of the conference

Photoreport from the 18th annual conference conference

Browse all photos

Photoreport from the 17th annual conference

Browse all photos

Conference theme

  • How IT operations have changed since AI became much easier
  • What is the impact of AI on IT projects
  • How IT security is affected
  • Who benefits from artificial intelligence and who is at risk
  • What are the limits and risks of AI in Service Management
  • Risks
  • Technological view (AI, AR, IoT, BIgData, ML/DL, AIOps …)
  • Customer View (CX)
  • Best practices/continuous improvement
  • Workforce trends
See agenda


Ivor Macfarlane

ITIL/Devops Trainer

Since his first job 1976, Ivor has been involved with delivering services, and with IT servi...

Show more

Rob Akershoek

ITSM Consultant

Rob Akershoek is many things - Digital Operating Model Advisor, IT4IT Architect, ITSM Consul...

Show more

Lucie Nová

IT manager and consultant

Lucie Nová is an experienced IT manager and consultant specializing in software development ...

Show more

Martin Vitouš

Founder & Executive Head ict-123.com

Martin has been in IT for nearly 30 years. During that time, he has gone through everything ...

Show more

Zdeněk Valut

CEO of agency YDEAL

CEO of marketing and technology agency YDEAL, specialist in AI tools in advertising and thei...

Show more

Pavel Rabenseifner

Head of project management

Pavel, with more than 25 years of experience in ICT and R&D from administrator to CIO, is no...

Show more

Ján Uriga


Ján Uriga received a PhD. at the Institute of Experimental Psychology of the Slovak Academy ...

Show more

Roman Zhuravlev

ITIL4 Lead Architect

Roman is ITIL 4 lead architect, co-author and editor. He has been responsible for the ITIL 4...

Show more

Juraj Tlstý

IT manager

- Senior IT manager keeping his hands dirty while changing the organization. Head of Shared ...

Show more

Martin Kasík

IT consultant at IXPERTIA

Martin is an experienced IT consultant/architect and leader at IXPERTA. He has implemented p...

Show more

Aleš Špidla

Cyber ​​and information security expert

He works as a cyber security manager of the Prague 5 Municipal Office. He collaborates on a ...

Show more

Vlastimil Poláček

President of the Czech Chamber PMI

Vlasta has been working in the field of project management for more than twenty years. He ga...

Show more

David Skowronek

ServiceNow Senior Principal Platform Architect

With 18 years of experience in Information Technology, David is renowned for his expertise i...

Show more

Jindřich Kasal

CEO S&G Consulting

While studying at VŠE, Jindřich joined the software division of Hewlett Packard as a presale...

Show more

Peter Svoboda

CEO KRONE Consulting

Peter has devoted his entire professional life to the quality of software and the efficiency...

Show more

Jiří Skála

IT manager

Jiří Skála is a recognized principal consultant at GuideVision, where he excels in his field...

Show more

Jiří Pilný

IT lecturer

Agile enthusiast, lecturer ITIL4, DevOps, PRINCE2, IPMA, SCRUM. In his practice, he gained r...

Show more

Andrey Koshcheev

Founder of Eller

Founder of Eller - ITSM software vendor. Andrey has been in enterprise IT for more than 25 y...

Show more

Luboš Fryc

Founder SKILL BILL™, EA / ESA Consultant, Trainer

You can often work with Luboš as an experienced coach and trainer of enterprise architecture...

Show more

Jan Strakoš

Director of the Trade and Consumer Legislation Department of the Ministry of Industry and Trade

Since 2021, he has been the director of the Department of Trade and Consumer Legislation at ...

Show more

Dean Clayton

OpenText Senior Service Management Product Manager

Dean Clayton, Senior Service Management Product Manager at OpenText, began his service manag...

Show more

Gabriela Dostálová

Vicepresident for development Czech Chamber PMI

Gabriela specializes in process management, team processes, clients and achieving KPIs. She ...

Show more

Jakub Novotný

MLOps & Data Science Expert

Jakub has been creating and shaping the fields of Machine Learning and AI at Telekom for mor...

Show more

Stephan Brendel

CFO itSMF Germany

Stephan Brendel is CFO at itSMF Germany and the Regional Manager for Europe and Latin Americ...

Show more

David Alimov

DevOps Architect

Ing. David Alimov works as a DevOps Architect at KPCS CZ, where he helps customers with DevO...

Show more

Jaro Tomik

Chief Technologist for Digital Enablement

Chief Technologist for Digital Enablement, certified in ITIL4, AgilePM, SCRUM Master, Atlass...

Show more

The organizing committee of itSMF Czech Republic

Patrik Šolc

Chairman of the Board

Dan Petřivalský

Vice Chairman of the Board

Jaroslav Rokyta

Member of the Board

Hana Žaludová

Chairwoman of the Marketing and Publication Committee

Vladimír Váňa

Chairman of the Certification and Education Committee

Zuzana Kopuncová

Executive assistant

Vladimír Kufner

Conference moderator

Radek Bělina

Conference moderator

Partners of the conference

Auspices of the conference

Ministry of regional develompent

Platinum partner

S&G ConsultingOpenText

Golden Partner


Silver partner


Bronze partner

PumpeduICT-123IntedoSabi ConsultingEZU IT

Special partner

itSMF SKitSMF DECacioPMITestcrunch

Media partner


Technological partner



The event will take place at Comfort Hotel City Prague, Bečvářova 2081/14, 100 00 Strašnice


itSMF Czech Republic, z.s.

If you have any questions about the conference or are interested in becoming a partner or speaker, don't hesitate to contact us. You can use email info@itsmf.cz or the contact form.

By submitting the form you agree to processing of personal data.