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Jiří is IT executive director at Eurowag. He is responsible for development & Infrastructure & Operation. Jiří has experience in banking and telco area. His hoby is woodworking.

Radek Moc has been involved in IT for 30 years. Recently, he has mainly focused on IT transformations in the field of processes and culture, as well as in the field of IT architecture.

Already in 2012, he and his team at T-Mobile implemented a fully agile organization that contributed to the company’s number one position in the mobile communications market.

From 2018 to 2021, he devoted himself to WAG Payment Solutions IT’s transformation, which was part of the company’s digitization. He is currently an independent consultant in the areas of digitization and IT transformation.

Petr is a Czech publicist, information and communication media analyst and educator. He works as an editor for science and technology in Deník N. He has written and translated several books on IT, teaching at the University of Economics and the Faculty of Arts, Charles University. He worked gradually as a programmer, then in Softwarové noviny, he was the editor-in-chief of Inside magazine, the director of iCollege and the publisher of the web magazine 067.

Michal Bláha is the co-founder of atlas.cz, an entrepreneur, investor, holder of several Crystal Magnifiers, including Project of the Year and Personalities of the Year. He is also responsible for the foundation and the state management project HlidacStatu.cz and the Moderni-stat.cz server, where his long-term interest in innovation and digitization of the state and his experience in this area materializes.

Ondřej Profant, former deputy and representative of the capital city of Prague, today Deputy Minister for Regional Development and Deputy Prime Minister for Digitization Ivan Bartoš. Throughout his political career, he has focused on issues related to digitization and the deployment of open source software.

As a Member of Parliament, he was, for example, behind the draft law on banking identity, which allows communication with authorities through electronic banking data, or the law on the right to digital services, which guarantees citizens the opportunity to communicate with state authorities electronically. One of his priorities as a Member of Parliament was to enforce legislation that would allow him to start a business online in one day.

Zdeněk Zajíček, a graduate of the Faculty of Law in Prague and an imaginative innovator, is above all one of the key figures in digitization in our country. The general public knows him primarily as a pioneer in the digitalization of public administration – he has had a number of successful projects during his thirty-year career. With his team, he created the Czech POINT system, Data Boxes and Basic Registers in the first years of the new millennium. After that, he was in charge of ICT, among other things, as a deputy in the ministries. Since 2016, he has been the head of ICT UNIE (dealing with the introduction of modern information technologies in companies and state administration) and since the autumn of 2020 he has been the vice-president of the Chamber of Commerce. From this position, he managed to prepare and gain the support of deputies across the political spectrum for the Digital Services Right Act, known by the professional public as the “Digital Constitution”, and also for the Banking Identity Act, which provides easier access to the Citizen’s Portal for everyone, who has established internet banking.

Evgeny is a Business Development Manager with a 12 year experience in technology services and selling ITSM and ITOM solutions. Evgeny is also a certified ITIL Expert and is using his knowledge and experience to build trust and help customers realize the value of the best in breed IT management solutions and complex and long lasting projects and relations.

Roman has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer. 

After graduating from Brno University of Technology, he decided to deepen his knowledge at the British Bournemouth University, from which, in addition to the title, he also gained managerial skills, practical skills and an international overview.

Since 1993, he has been further deepening his practice in the form of improving processes or implementing new strategies and procedures in various technical, business and managerial positions. Major employers in his professional career are Hewlett-Packard, PREGIS, MERIIS and INTEDO. He gained key experience in the implementation of many different projects, which were mainly focused on ICT optimization for business support, business process analysis, maximizing the use of business information systems, implementation of complex solutions such as SAP, implementation of ITSM tools, etc.

He currently works at INTEDO, which provides solutions for service management automation, testing automation, implementation of robotics in practice, and focused on supporting the transformation of IT operations, such as creating a catalogue of competencies, etc.

Ing. Aleš Špidla studied technical cybernetics. In 2011, as the director of the Cyber Security Department at the Ministry of the Interior of the Czech Republic, he drafted the cyber security strategy of the Czech Republic and participated in discussions on the substantive intent and then the Cyber Security Act itself. He also worked as the head of the informatics section of the State Institute for Drug Control, director of the Department of Security Policies of the Ministry of Labor and Social Affairs, manager of the risk management department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist for cyber security and in the state enterprise NAKIT, s.p. as head of department in the security section. He then worked as a cyber security manager at the General Finance Directorate. He currently works as a cyber security manager at the Center for Cardiovascular and Transplant Surgery and as a cyber security manager at the Prague 5 City District Office. 

He is the president of the Czech Institute of Information Security Managers, the guarantor and pedagogue of the MBA study program “Management and Cyber Security” and the co-guarantor and pedagogue of the LL.M program “Information Protection” at the CEVRO Institute. He is a staunch evangelist of cyber and information security in all its aspects. He lectures at conferences, appears in the media, and publishes articles on this topic. Aleš Špidla is a certified cyber security auditor. 

Lead Consultant at Devoteam Alps & International Centre of Excellence with the main focus on IT Project Management and Agile Leadership and more than 5 years of experience with Project and Service Delivery Management using different frameworks in various environments (automotive, banking, insurance, technology) and more than 10 years of experience in IT industry.  

Jan is a process consultant and lecturer with a wide range of managerial experience. His domain is consulting in the field of IT service management, ITIL, IT Governance, including audit preparation, design and implementation of processes and tools, as well as training of specialists and managers. He also focuses on the preparation of the implementation team, coaching, solution design and relevant process engineering.

Filip acts in the ITSM field for 7 years. As a GuideVision consultant he has the opportunity to observe the implementation and usage of ITIL processes at a wide portfolio of customers. From technical background, he moved to the role of business analyst and manager. He enjoys following trends in the IT field and especially their application from theory into practice.

Filip’s work has mutually complemented with his studies of the master’s field “Information Systems and Technology” at the Prague University of Economics and Business. He therefore supplements the practical experience from the ITSM waters with theoretical knowledge from academic environment.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST. 

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech. 

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ. 

Ján Uriga works as a strategist in a network of highly specialized companies, where he focuses on projects in the field of strategic change management, customer experience, innovation and corporate culture. He is currently benefiting from 12 operations in the Big 4 world in his own boutique advisory iNNO8. At the Institute of Experimental Psychology of the Slovak Academy of Sciences, he was involved in research and application of social intelligence and decision-making by leaders within the PhD program. He is a co-founder of a project combining significant capacities in the field of behavioral economics. Since 2018, he has founded and led the European Competence Center – PwC Experience Center in Prague, which deals with the transformation program for organizations in the CEE region. 

David has been optimizing licenses and their costs for many years, primarily at Oracle. Thanks to his experience in Oracle, it can identify areas for optimization and savings that can be found in every customer. Savings can be achieved in the range of tens to hundreds of thousands of Czech crowns and much more for larger customers. 

He has worked for a number of large companies such as Alcatel-Lucent, Cisco, Citrix, Oracle, OpenText. 

2 years ago, his focus was extended to optimizing processes in companies on Ivanti and Efecte platforms. He is now a key person in the field of ITSM in cooperation with Efecte and is trying to promote this great technology on the Czech market.

Tereza has more than 10 years of experience in communication and change management at the international level. Tereza and her team are involved in building an optimal working climate and relationships through traditional and innovative communication channels and forms. Since 2020, she has also been actively involved in improving employee experience, especially in the field of scope of human resources. Her great hobby is the study of culture, both organizational and discovering the diversity of national cultures. Tereza graduated in business economics and management at the University of Economics in Prague.

After graduating from CVUT, Kozak left for the USA in 1985. Rudy never decided for a career related to his degree in civil engineering, and from the very beginning of his career he tended to gain experience in sales, marketing, direct business and working with customers. After eight years in the United States, Rudy returned to Europe. In the years 1994-2001, he founded and led the Czech branch of the US company Compaq Computer in Prague. For Hewlett Packard, Kozak was active in regional roles in the states of the former Eastern Europe and the Soviet Union. 

In 2015 he completely changed the industry – from IT environment to pharmaceutical – until September of this year he was the CEO of Astellas Pharma for the Czech Republic and Slovakia. In addition to the already mentioned experience, professional interest in the field of selection and education of corporate talent was added. Rudy Kozak would like to keep on in this area in the future as well. 

Oldřich is currently active as a consultant for KPCS CZ. He focuses mainly on cloud technologies, focusing on Microsoft products (Azure, M365) and their security. He also has experience from on-premises environments where he has worked for many years as an infrastructure architect. He enjoys extreme sports such as skateboarding, snowboarding and everything that raises a little adrenaline. He likes to travel and discover nature with his wife, daughter and son, who fill him with optimism. You can meet him at KPCS or Microsoft webinars dealing with cloud migration or Azure Governance. 

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Lenka Pincot is a leader of organizational transformations and strategic changes. Her focus is on enhancing business agility by building a culture of efficient teams and aligning business and IT strategies. Her expertise is in setting strategic transformation vision, driving complex changes leading to creation of customer value and coaching of agile teams for business success. 

Throughout her career as a business and technology leader with 20 years of multi-industry experience, she has provided know-how and direction for leading-edge initiatives that included enterprise-wide agile transformations, process reengineering solutions, digital transformation, ERP implementations and Internet of Things innovations.  

Lenka earned a Master of Science Degree in Computer Sciences, Software Engineering, and has several international certifications in digital transformation, project management and agile delivery methods. 

Lenka is also appointed as President for the Czech Republic chapter of the global NGO Project Management Institute.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e. This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration

Paul Wilkinson is the director and owner of GamingWorks. He has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Kaimar Karu helps organizations to navigate complexity. He has been working at the intersection of digital technology, business development, and policy-making for more than 20 years, most recently as the Minister of Foreign Trade and Information Technology of the Republic of Estonia. Prior to taking office, he was running a consultancy business in London, focusing on strategy and decision-making in complex environments. This role was preceded by a global role of the Head of Product Strategy and Development for AXELOS.

Jiri Vorisek is a Professor Emeritus at the University of Economics, Prague and professor at Skoda auto University. He received his PhD in management information systems from the University of Economics, Prague. He specialises in strategic management of information systems, systems integration, outsourcing and methodologies of IS design and implementation. He is author or co-author of eleven books and tens of textbooks, articles, and conference papers. He is founder and former President of the Czech Association for Systems Integration. He has cooperated with the National Economic Council of the Czech Government in 2010-2013. In 2013 he has been a member of the team which developed methodology of KPI’s usage in public sector. In 2011-2014 he has been a member of the Government Council for competitiveness and information society.  

He has won a number of awards. For example: Second place in the nationwide poll "Personality of the Year – in the category of publicists and computer scientists" announced in connection with the 

international fair INVEX'96. Nomination among the 10 personalities of the year of Czech informatics and telecommunications in connection with the international fair INVEX 2007. In 2013, ranked by the CIO Comuterword magazine among the TOP 30 IT personalities of the Czech Republic. In 2019, he received the award of the Minister of the Interior of the Czech Republic for his long-term contribution to the development of eGovernment.  

He currently teaches courses in business informatics management at SAVŠ and is an advisor to the Deputy Ministry of the Interior for ICT and leads one of the working teams of the eGovernment Cloud CR project. 

Eddy Peters is a principal ITSM consultant at CTG, combining plus twenty years of managerial, technical and process working experience in IT. Due to the broad job content, a generalist in operational IT and over the years, a Service Management enthusiast. Some even say evangelist… He is continuously in search of ways to optimize the relation between business and IT and deliver integrated services which maximize the capability of the organization to deliver the expected business outcome.

To share and facilitate sharing of knowledge, he is also appointed EMS professor in the ‘IT Organisation and Strategy’ executive program and president of the Belgian itSMF chapter.

Jiří is IT executive director at Eurowag. He is responsible for development & Infrastructure & Operation. Jiří has experience in banking and telco area. His hoby is woodworking.

Radek Moc has been involved in IT for 30 years. Recently, he has mainly focused on IT transformations in the field of processes and culture, as well as in the field of IT architecture.

Already in 2012, he and his team at T-Mobile implemented a fully agile organization that contributed to the company’s number one position in the mobile communications market.

From 2018 to 2021, he devoted himself to WAG Payment Solutions IT’s transformation, which was part of the company’s digitization. He is currently an independent consultant in the areas of digitization and IT transformation.

Petr is a Czech publicist, information and communication media analyst and educator. He works as an editor for science and technology in Deník N. He has written and translated several books on IT, teaching at the University of Economics and the Faculty of Arts, Charles University. He worked gradually as a programmer, then in Softwarové noviny, he was the editor-in-chief of Inside magazine, the director of iCollege and the publisher of the web magazine 067.

Michal Bláha is the co-founder of atlas.cz, an entrepreneur, investor, holder of several Crystal Magnifiers, including Project of the Year and Personalities of the Year. He is also responsible for the foundation and the state management project HlidacStatu.cz and the Moderni-stat.cz server, where his long-term interest in innovation and digitization of the state and his experience in this area materializes.

Ondřej Profant, former deputy and representative of the capital city of Prague, today Deputy Minister for Regional Development and Deputy Prime Minister for Digitization Ivan Bartoš. Throughout his political career, he has focused on issues related to digitization and the deployment of open source software.

As a Member of Parliament, he was, for example, behind the draft law on banking identity, which allows communication with authorities through electronic banking data, or the law on the right to digital services, which guarantees citizens the opportunity to communicate with state authorities electronically. One of his priorities as a Member of Parliament was to enforce legislation that would allow him to start a business online in one day.

Zdeněk Zajíček, a graduate of the Faculty of Law in Prague and an imaginative innovator, is above all one of the key figures in digitization in our country. The general public knows him primarily as a pioneer in the digitalization of public administration – he has had a number of successful projects during his thirty-year career. With his team, he created the Czech POINT system, Data Boxes and Basic Registers in the first years of the new millennium. After that, he was in charge of ICT, among other things, as a deputy in the ministries. Since 2016, he has been the head of ICT UNIE (dealing with the introduction of modern information technologies in companies and state administration) and since the autumn of 2020 he has been the vice-president of the Chamber of Commerce. From this position, he managed to prepare and gain the support of deputies across the political spectrum for the Digital Services Right Act, known by the professional public as the “Digital Constitution”, and also for the Banking Identity Act, which provides easier access to the Citizen’s Portal for everyone, who has established internet banking.

Evgeny is a Business Development Manager with a 12 year experience in technology services and selling ITSM and ITOM solutions. Evgeny is also a certified ITIL Expert and is using his knowledge and experience to build trust and help customers realize the value of the best in breed IT management solutions and complex and long lasting projects and relations.

Roman has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer. 

After graduating from Brno University of Technology, he decided to deepen his knowledge at the British Bournemouth University, from which, in addition to the title, he also gained managerial skills, practical skills and an international overview.

Since 1993, he has been further deepening his practice in the form of improving processes or implementing new strategies and procedures in various technical, business and managerial positions. Major employers in his professional career are Hewlett-Packard, PREGIS, MERIIS and INTEDO. He gained key experience in the implementation of many different projects, which were mainly focused on ICT optimization for business support, business process analysis, maximizing the use of business information systems, implementation of complex solutions such as SAP, implementation of ITSM tools, etc.

He currently works at INTEDO, which provides solutions for service management automation, testing automation, implementation of robotics in practice, and focused on supporting the transformation of IT operations, such as creating a catalogue of competencies, etc.

Ing. Aleš Špidla studied technical cybernetics. In 2011, as the director of the Cyber Security Department at the Ministry of the Interior of the Czech Republic, he drafted the cyber security strategy of the Czech Republic and participated in discussions on the substantive intent and then the Cyber Security Act itself. He also worked as the head of the informatics section of the State Institute for Drug Control, director of the Department of Security Policies of the Ministry of Labor and Social Affairs, manager of the risk management department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist for cyber security and in the state enterprise NAKIT, s.p. as head of department in the security section. He then worked as a cyber security manager at the General Finance Directorate. He currently works as a cyber security manager at the Center for Cardiovascular and Transplant Surgery and as a cyber security manager at the Prague 5 City District Office. 

He is the president of the Czech Institute of Information Security Managers, the guarantor and pedagogue of the MBA study program “Management and Cyber Security” and the co-guarantor and pedagogue of the LL.M program “Information Protection” at the CEVRO Institute. He is a staunch evangelist of cyber and information security in all its aspects. He lectures at conferences, appears in the media, and publishes articles on this topic. Aleš Špidla is a certified cyber security auditor. 

Lead Consultant at Devoteam Alps & International Centre of Excellence with the main focus on IT Project Management and Agile Leadership and more than 5 years of experience with Project and Service Delivery Management using different frameworks in various environments (automotive, banking, insurance, technology) and more than 10 years of experience in IT industry.  

Jan is a process consultant and lecturer with a wide range of managerial experience. His domain is consulting in the field of IT service management, ITIL, IT Governance, including audit preparation, design and implementation of processes and tools, as well as training of specialists and managers. He also focuses on the preparation of the implementation team, coaching, solution design and relevant process engineering.

Filip acts in the ITSM field for 7 years. As a GuideVision consultant he has the opportunity to observe the implementation and usage of ITIL processes at a wide portfolio of customers. From technical background, he moved to the role of business analyst and manager. He enjoys following trends in the IT field and especially their application from theory into practice.

Filip’s work has mutually complemented with his studies of the master’s field “Information Systems and Technology” at the Prague University of Economics and Business. He therefore supplements the practical experience from the ITSM waters with theoretical knowledge from academic environment.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST. 

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech. 

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ. 

Ján Uriga works as a strategist in a network of highly specialized companies, where he focuses on projects in the field of strategic change management, customer experience, innovation and corporate culture. He is currently benefiting from 12 operations in the Big 4 world in his own boutique advisory iNNO8. At the Institute of Experimental Psychology of the Slovak Academy of Sciences, he was involved in research and application of social intelligence and decision-making by leaders within the PhD program. He is a co-founder of a project combining significant capacities in the field of behavioral economics. Since 2018, he has founded and led the European Competence Center – PwC Experience Center in Prague, which deals with the transformation program for organizations in the CEE region. 

David has been optimizing licenses and their costs for many years, primarily at Oracle. Thanks to his experience in Oracle, it can identify areas for optimization and savings that can be found in every customer. Savings can be achieved in the range of tens to hundreds of thousands of Czech crowns and much more for larger customers. 

He has worked for a number of large companies such as Alcatel-Lucent, Cisco, Citrix, Oracle, OpenText. 

2 years ago, his focus was extended to optimizing processes in companies on Ivanti and Efecte platforms. He is now a key person in the field of ITSM in cooperation with Efecte and is trying to promote this great technology on the Czech market.

Tereza has more than 10 years of experience in communication and change management at the international level. Tereza and her team are involved in building an optimal working climate and relationships through traditional and innovative communication channels and forms. Since 2020, she has also been actively involved in improving employee experience, especially in the field of scope of human resources. Her great hobby is the study of culture, both organizational and discovering the diversity of national cultures. Tereza graduated in business economics and management at the University of Economics in Prague.

After graduating from CVUT, Kozak left for the USA in 1985. Rudy never decided for a career related to his degree in civil engineering, and from the very beginning of his career he tended to gain experience in sales, marketing, direct business and working with customers. After eight years in the United States, Rudy returned to Europe. In the years 1994-2001, he founded and led the Czech branch of the US company Compaq Computer in Prague. For Hewlett Packard, Kozak was active in regional roles in the states of the former Eastern Europe and the Soviet Union. 

In 2015 he completely changed the industry – from IT environment to pharmaceutical – until September of this year he was the CEO of Astellas Pharma for the Czech Republic and Slovakia. In addition to the already mentioned experience, professional interest in the field of selection and education of corporate talent was added. Rudy Kozak would like to keep on in this area in the future as well. 

Oldřich is currently active as a consultant for KPCS CZ. He focuses mainly on cloud technologies, focusing on Microsoft products (Azure, M365) and their security. He also has experience from on-premises environments where he has worked for many years as an infrastructure architect. He enjoys extreme sports such as skateboarding, snowboarding and everything that raises a little adrenaline. He likes to travel and discover nature with his wife, daughter and son, who fill him with optimism. You can meet him at KPCS or Microsoft webinars dealing with cloud migration or Azure Governance. 

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Lenka Pincot is a leader of organizational transformations and strategic changes. Her focus is on enhancing business agility by building a culture of efficient teams and aligning business and IT strategies. Her expertise is in setting strategic transformation vision, driving complex changes leading to creation of customer value and coaching of agile teams for business success. 

Throughout her career as a business and technology leader with 20 years of multi-industry experience, she has provided know-how and direction for leading-edge initiatives that included enterprise-wide agile transformations, process reengineering solutions, digital transformation, ERP implementations and Internet of Things innovations.  

Lenka earned a Master of Science Degree in Computer Sciences, Software Engineering, and has several international certifications in digital transformation, project management and agile delivery methods. 

Lenka is also appointed as President for the Czech Republic chapter of the global NGO Project Management Institute.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e. This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration

Paul Wilkinson is the director and owner of GamingWorks. He has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Kaimar Karu helps organizations to navigate complexity. He has been working at the intersection of digital technology, business development, and policy-making for more than 20 years, most recently as the Minister of Foreign Trade and Information Technology of the Republic of Estonia. Prior to taking office, he was running a consultancy business in London, focusing on strategy and decision-making in complex environments. This role was preceded by a global role of the Head of Product Strategy and Development for AXELOS.

Jiri Vorisek is a Professor Emeritus at the University of Economics, Prague and professor at Skoda auto University. He received his PhD in management information systems from the University of Economics, Prague. He specialises in strategic management of information systems, systems integration, outsourcing and methodologies of IS design and implementation. He is author or co-author of eleven books and tens of textbooks, articles, and conference papers. He is founder and former President of the Czech Association for Systems Integration. He has cooperated with the National Economic Council of the Czech Government in 2010-2013. In 2013 he has been a member of the team which developed methodology of KPI’s usage in public sector. In 2011-2014 he has been a member of the Government Council for competitiveness and information society.  

He has won a number of awards. For example: Second place in the nationwide poll "Personality of the Year – in the category of publicists and computer scientists" announced in connection with the 

international fair INVEX'96. Nomination among the 10 personalities of the year of Czech informatics and telecommunications in connection with the international fair INVEX 2007. In 2013, ranked by the CIO Comuterword magazine among the TOP 30 IT personalities of the Czech Republic. In 2019, he received the award of the Minister of the Interior of the Czech Republic for his long-term contribution to the development of eGovernment.  

He currently teaches courses in business informatics management at SAVŠ and is an advisor to the Deputy Ministry of the Interior for ICT and leads one of the working teams of the eGovernment Cloud CR project. 

Eddy Peters is a principal ITSM consultant at CTG, combining plus twenty years of managerial, technical and process working experience in IT. Due to the broad job content, a generalist in operational IT and over the years, a Service Management enthusiast. Some even say evangelist… He is continuously in search of ways to optimize the relation between business and IT and deliver integrated services which maximize the capability of the organization to deliver the expected business outcome.

To share and facilitate sharing of knowledge, he is also appointed EMS professor in the ‘IT Organisation and Strategy’ executive program and president of the Belgian itSMF chapter.

Jiří is IT executive director at Eurowag. He is responsible for development & Infrastructure & Operation. Jiří has experience in banking and telco area. His hoby is woodworking.

Radek Moc has been involved in IT for 30 years. Recently, he has mainly focused on IT transformations in the field of processes and culture, as well as in the field of IT architecture.

Already in 2012, he and his team at T-Mobile implemented a fully agile organization that contributed to the company’s number one position in the mobile communications market.

From 2018 to 2021, he devoted himself to WAG Payment Solutions IT’s transformation, which was part of the company’s digitization. He is currently an independent consultant in the areas of digitization and IT transformation.

Petr is a Czech publicist, information and communication media analyst and educator. He works as an editor for science and technology in Deník N. He has written and translated several books on IT, teaching at the University of Economics and the Faculty of Arts, Charles University. He worked gradually as a programmer, then in Softwarové noviny, he was the editor-in-chief of Inside magazine, the director of iCollege and the publisher of the web magazine 067.

Michal Bláha is the co-founder of atlas.cz, an entrepreneur, investor, holder of several Crystal Magnifiers, including Project of the Year and Personalities of the Year. He is also responsible for the foundation and the state management project HlidacStatu.cz and the Moderni-stat.cz server, where his long-term interest in innovation and digitization of the state and his experience in this area materializes.

Ondřej Profant, former deputy and representative of the capital city of Prague, today Deputy Minister for Regional Development and Deputy Prime Minister for Digitization Ivan Bartoš. Throughout his political career, he has focused on issues related to digitization and the deployment of open source software.

As a Member of Parliament, he was, for example, behind the draft law on banking identity, which allows communication with authorities through electronic banking data, or the law on the right to digital services, which guarantees citizens the opportunity to communicate with state authorities electronically. One of his priorities as a Member of Parliament was to enforce legislation that would allow him to start a business online in one day.

Zdeněk Zajíček, a graduate of the Faculty of Law in Prague and an imaginative innovator, is above all one of the key figures in digitization in our country. The general public knows him primarily as a pioneer in the digitalization of public administration – he has had a number of successful projects during his thirty-year career. With his team, he created the Czech POINT system, Data Boxes and Basic Registers in the first years of the new millennium. After that, he was in charge of ICT, among other things, as a deputy in the ministries. Since 2016, he has been the head of ICT UNIE (dealing with the introduction of modern information technologies in companies and state administration) and since the autumn of 2020 he has been the vice-president of the Chamber of Commerce. From this position, he managed to prepare and gain the support of deputies across the political spectrum for the Digital Services Right Act, known by the professional public as the “Digital Constitution”, and also for the Banking Identity Act, which provides easier access to the Citizen’s Portal for everyone, who has established internet banking.

Evgeny is a Business Development Manager with a 12 year experience in technology services and selling ITSM and ITOM solutions. Evgeny is also a certified ITIL Expert and is using his knowledge and experience to build trust and help customers realize the value of the best in breed IT management solutions and complex and long lasting projects and relations.

Roman has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer. 

After graduating from Brno University of Technology, he decided to deepen his knowledge at the British Bournemouth University, from which, in addition to the title, he also gained managerial skills, practical skills and an international overview.

Since 1993, he has been further deepening his practice in the form of improving processes or implementing new strategies and procedures in various technical, business and managerial positions. Major employers in his professional career are Hewlett-Packard, PREGIS, MERIIS and INTEDO. He gained key experience in the implementation of many different projects, which were mainly focused on ICT optimization for business support, business process analysis, maximizing the use of business information systems, implementation of complex solutions such as SAP, implementation of ITSM tools, etc.

He currently works at INTEDO, which provides solutions for service management automation, testing automation, implementation of robotics in practice, and focused on supporting the transformation of IT operations, such as creating a catalogue of competencies, etc.

Ing. Aleš Špidla studied technical cybernetics. In 2011, as the director of the Cyber Security Department at the Ministry of the Interior of the Czech Republic, he drafted the cyber security strategy of the Czech Republic and participated in discussions on the substantive intent and then the Cyber Security Act itself. He also worked as the head of the informatics section of the State Institute for Drug Control, director of the Department of Security Policies of the Ministry of Labor and Social Affairs, manager of the risk management department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist for cyber security and in the state enterprise NAKIT, s.p. as head of department in the security section. He then worked as a cyber security manager at the General Finance Directorate. He currently works as a cyber security manager at the Center for Cardiovascular and Transplant Surgery and as a cyber security manager at the Prague 5 City District Office. 

He is the president of the Czech Institute of Information Security Managers, the guarantor and pedagogue of the MBA study program “Management and Cyber Security” and the co-guarantor and pedagogue of the LL.M program “Information Protection” at the CEVRO Institute. He is a staunch evangelist of cyber and information security in all its aspects. He lectures at conferences, appears in the media, and publishes articles on this topic. Aleš Špidla is a certified cyber security auditor. 

Lead Consultant at Devoteam Alps & International Centre of Excellence with the main focus on IT Project Management and Agile Leadership and more than 5 years of experience with Project and Service Delivery Management using different frameworks in various environments (automotive, banking, insurance, technology) and more than 10 years of experience in IT industry.  

Jan is a process consultant and lecturer with a wide range of managerial experience. His domain is consulting in the field of IT service management, ITIL, IT Governance, including audit preparation, design and implementation of processes and tools, as well as training of specialists and managers. He also focuses on the preparation of the implementation team, coaching, solution design and relevant process engineering.

Filip acts in the ITSM field for 7 years. As a GuideVision consultant he has the opportunity to observe the implementation and usage of ITIL processes at a wide portfolio of customers. From technical background, he moved to the role of business analyst and manager. He enjoys following trends in the IT field and especially their application from theory into practice.

Filip’s work has mutually complemented with his studies of the master’s field “Information Systems and Technology” at the Prague University of Economics and Business. He therefore supplements the practical experience from the ITSM waters with theoretical knowledge from academic environment.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST. 

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech. 

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ. 

Ján Uriga works as a strategist in a network of highly specialized companies, where he focuses on projects in the field of strategic change management, customer experience, innovation and corporate culture. He is currently benefiting from 12 operations in the Big 4 world in his own boutique advisory iNNO8. At the Institute of Experimental Psychology of the Slovak Academy of Sciences, he was involved in research and application of social intelligence and decision-making by leaders within the PhD program. He is a co-founder of a project combining significant capacities in the field of behavioral economics. Since 2018, he has founded and led the European Competence Center – PwC Experience Center in Prague, which deals with the transformation program for organizations in the CEE region. 

David has been optimizing licenses and their costs for many years, primarily at Oracle. Thanks to his experience in Oracle, it can identify areas for optimization and savings that can be found in every customer. Savings can be achieved in the range of tens to hundreds of thousands of Czech crowns and much more for larger customers. 

He has worked for a number of large companies such as Alcatel-Lucent, Cisco, Citrix, Oracle, OpenText. 

2 years ago, his focus was extended to optimizing processes in companies on Ivanti and Efecte platforms. He is now a key person in the field of ITSM in cooperation with Efecte and is trying to promote this great technology on the Czech market.

Tereza has more than 10 years of experience in communication and change management at the international level. Tereza and her team are involved in building an optimal working climate and relationships through traditional and innovative communication channels and forms. Since 2020, she has also been actively involved in improving employee experience, especially in the field of scope of human resources. Her great hobby is the study of culture, both organizational and discovering the diversity of national cultures. Tereza graduated in business economics and management at the University of Economics in Prague.

After graduating from CVUT, Kozak left for the USA in 1985. Rudy never decided for a career related to his degree in civil engineering, and from the very beginning of his career he tended to gain experience in sales, marketing, direct business and working with customers. After eight years in the United States, Rudy returned to Europe. In the years 1994-2001, he founded and led the Czech branch of the US company Compaq Computer in Prague. For Hewlett Packard, Kozak was active in regional roles in the states of the former Eastern Europe and the Soviet Union. 

In 2015 he completely changed the industry – from IT environment to pharmaceutical – until September of this year he was the CEO of Astellas Pharma for the Czech Republic and Slovakia. In addition to the already mentioned experience, professional interest in the field of selection and education of corporate talent was added. Rudy Kozak would like to keep on in this area in the future as well. 

Oldřich is currently active as a consultant for KPCS CZ. He focuses mainly on cloud technologies, focusing on Microsoft products (Azure, M365) and their security. He also has experience from on-premises environments where he has worked for many years as an infrastructure architect. He enjoys extreme sports such as skateboarding, snowboarding and everything that raises a little adrenaline. He likes to travel and discover nature with his wife, daughter and son, who fill him with optimism. You can meet him at KPCS or Microsoft webinars dealing with cloud migration or Azure Governance. 

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Lenka Pincot is a leader of organizational transformations and strategic changes. Her focus is on enhancing business agility by building a culture of efficient teams and aligning business and IT strategies. Her expertise is in setting strategic transformation vision, driving complex changes leading to creation of customer value and coaching of agile teams for business success. 

Throughout her career as a business and technology leader with 20 years of multi-industry experience, she has provided know-how and direction for leading-edge initiatives that included enterprise-wide agile transformations, process reengineering solutions, digital transformation, ERP implementations and Internet of Things innovations.  

Lenka earned a Master of Science Degree in Computer Sciences, Software Engineering, and has several international certifications in digital transformation, project management and agile delivery methods. 

Lenka is also appointed as President for the Czech Republic chapter of the global NGO Project Management Institute.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e. This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration

Paul Wilkinson is the director and owner of GamingWorks. He has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Kaimar Karu helps organizations to navigate complexity. He has been working at the intersection of digital technology, business development, and policy-making for more than 20 years, most recently as the Minister of Foreign Trade and Information Technology of the Republic of Estonia. Prior to taking office, he was running a consultancy business in London, focusing on strategy and decision-making in complex environments. This role was preceded by a global role of the Head of Product Strategy and Development for AXELOS.

Jiri Vorisek is a Professor Emeritus at the University of Economics, Prague and professor at Skoda auto University. He received his PhD in management information systems from the University of Economics, Prague. He specialises in strategic management of information systems, systems integration, outsourcing and methodologies of IS design and implementation. He is author or co-author of eleven books and tens of textbooks, articles, and conference papers. He is founder and former President of the Czech Association for Systems Integration. He has cooperated with the National Economic Council of the Czech Government in 2010-2013. In 2013 he has been a member of the team which developed methodology of KPI’s usage in public sector. In 2011-2014 he has been a member of the Government Council for competitiveness and information society.  

He has won a number of awards. For example: Second place in the nationwide poll "Personality of the Year – in the category of publicists and computer scientists" announced in connection with the 

international fair INVEX'96. Nomination among the 10 personalities of the year of Czech informatics and telecommunications in connection with the international fair INVEX 2007. In 2013, ranked by the CIO Comuterword magazine among the TOP 30 IT personalities of the Czech Republic. In 2019, he received the award of the Minister of the Interior of the Czech Republic for his long-term contribution to the development of eGovernment.  

He currently teaches courses in business informatics management at SAVŠ and is an advisor to the Deputy Ministry of the Interior for ICT and leads one of the working teams of the eGovernment Cloud CR project. 

Eddy Peters is a principal ITSM consultant at CTG, combining plus twenty years of managerial, technical and process working experience in IT. Due to the broad job content, a generalist in operational IT and over the years, a Service Management enthusiast. Some even say evangelist… He is continuously in search of ways to optimize the relation between business and IT and deliver integrated services which maximize the capability of the organization to deliver the expected business outcome.

To share and facilitate sharing of knowledge, he is also appointed EMS professor in the ‘IT Organisation and Strategy’ executive program and president of the Belgian itSMF chapter.

Jiří is IT executive director at Eurowag. He is responsible for development & Infrastructure & Operation. Jiří has experience in banking and telco area. His hoby is woodworking.

Radek Moc has been involved in IT for 30 years. Recently, he has mainly focused on IT transformations in the field of processes and culture, as well as in the field of IT architecture.

Already in 2012, he and his team at T-Mobile implemented a fully agile organization that contributed to the company’s number one position in the mobile communications market.

From 2018 to 2021, he devoted himself to WAG Payment Solutions IT’s transformation, which was part of the company’s digitization. He is currently an independent consultant in the areas of digitization and IT transformation.

Petr is a Czech publicist, information and communication media analyst and educator. He works as an editor for science and technology in Deník N. He has written and translated several books on IT, teaching at the University of Economics and the Faculty of Arts, Charles University. He worked gradually as a programmer, then in Softwarové noviny, he was the editor-in-chief of Inside magazine, the director of iCollege and the publisher of the web magazine 067.

Michal Bláha is the co-founder of atlas.cz, an entrepreneur, investor, holder of several Crystal Magnifiers, including Project of the Year and Personalities of the Year. He is also responsible for the foundation and the state management project HlidacStatu.cz and the Moderni-stat.cz server, where his long-term interest in innovation and digitization of the state and his experience in this area materializes.

Ondřej Profant, former deputy and representative of the capital city of Prague, today Deputy Minister for Regional Development and Deputy Prime Minister for Digitization Ivan Bartoš. Throughout his political career, he has focused on issues related to digitization and the deployment of open source software.

As a Member of Parliament, he was, for example, behind the draft law on banking identity, which allows communication with authorities through electronic banking data, or the law on the right to digital services, which guarantees citizens the opportunity to communicate with state authorities electronically. One of his priorities as a Member of Parliament was to enforce legislation that would allow him to start a business online in one day.

Zdeněk Zajíček, a graduate of the Faculty of Law in Prague and an imaginative innovator, is above all one of the key figures in digitization in our country. The general public knows him primarily as a pioneer in the digitalization of public administration – he has had a number of successful projects during his thirty-year career. With his team, he created the Czech POINT system, Data Boxes and Basic Registers in the first years of the new millennium. After that, he was in charge of ICT, among other things, as a deputy in the ministries. Since 2016, he has been the head of ICT UNIE (dealing with the introduction of modern information technologies in companies and state administration) and since the autumn of 2020 he has been the vice-president of the Chamber of Commerce. From this position, he managed to prepare and gain the support of deputies across the political spectrum for the Digital Services Right Act, known by the professional public as the “Digital Constitution”, and also for the Banking Identity Act, which provides easier access to the Citizen’s Portal for everyone, who has established internet banking.

Evgeny is a Business Development Manager with a 12 year experience in technology services and selling ITSM and ITOM solutions. Evgeny is also a certified ITIL Expert and is using his knowledge and experience to build trust and help customers realize the value of the best in breed IT management solutions and complex and long lasting projects and relations.

Roman has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer. 

After graduating from Brno University of Technology, he decided to deepen his knowledge at the British Bournemouth University, from which, in addition to the title, he also gained managerial skills, practical skills and an international overview.

Since 1993, he has been further deepening his practice in the form of improving processes or implementing new strategies and procedures in various technical, business and managerial positions. Major employers in his professional career are Hewlett-Packard, PREGIS, MERIIS and INTEDO. He gained key experience in the implementation of many different projects, which were mainly focused on ICT optimization for business support, business process analysis, maximizing the use of business information systems, implementation of complex solutions such as SAP, implementation of ITSM tools, etc.

He currently works at INTEDO, which provides solutions for service management automation, testing automation, implementation of robotics in practice, and focused on supporting the transformation of IT operations, such as creating a catalogue of competencies, etc.

Ing. Aleš Špidla studied technical cybernetics. In 2011, as the director of the Cyber Security Department at the Ministry of the Interior of the Czech Republic, he drafted the cyber security strategy of the Czech Republic and participated in discussions on the substantive intent and then the Cyber Security Act itself. He also worked as the head of the informatics section of the State Institute for Drug Control, director of the Department of Security Policies of the Ministry of Labor and Social Affairs, manager of the risk management department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist for cyber security and in the state enterprise NAKIT, s.p. as head of department in the security section. He then worked as a cyber security manager at the General Finance Directorate. He currently works as a cyber security manager at the Center for Cardiovascular and Transplant Surgery and as a cyber security manager at the Prague 5 City District Office. 

He is the president of the Czech Institute of Information Security Managers, the guarantor and pedagogue of the MBA study program “Management and Cyber Security” and the co-guarantor and pedagogue of the LL.M program “Information Protection” at the CEVRO Institute. He is a staunch evangelist of cyber and information security in all its aspects. He lectures at conferences, appears in the media, and publishes articles on this topic. Aleš Špidla is a certified cyber security auditor. 

Lead Consultant at Devoteam Alps & International Centre of Excellence with the main focus on IT Project Management and Agile Leadership and more than 5 years of experience with Project and Service Delivery Management using different frameworks in various environments (automotive, banking, insurance, technology) and more than 10 years of experience in IT industry.  

Jan is a process consultant and lecturer with a wide range of managerial experience. His domain is consulting in the field of IT service management, ITIL, IT Governance, including audit preparation, design and implementation of processes and tools, as well as training of specialists and managers. He also focuses on the preparation of the implementation team, coaching, solution design and relevant process engineering.

Filip acts in the ITSM field for 7 years. As a GuideVision consultant he has the opportunity to observe the implementation and usage of ITIL processes at a wide portfolio of customers. From technical background, he moved to the role of business analyst and manager. He enjoys following trends in the IT field and especially their application from theory into practice.

Filip’s work has mutually complemented with his studies of the master’s field “Information Systems and Technology” at the Prague University of Economics and Business. He therefore supplements the practical experience from the ITSM waters with theoretical knowledge from academic environment.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST. 

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech. 

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ. 

Ján Uriga works as a strategist in a network of highly specialized companies, where he focuses on projects in the field of strategic change management, customer experience, innovation and corporate culture. He is currently benefiting from 12 operations in the Big 4 world in his own boutique advisory iNNO8. At the Institute of Experimental Psychology of the Slovak Academy of Sciences, he was involved in research and application of social intelligence and decision-making by leaders within the PhD program. He is a co-founder of a project combining significant capacities in the field of behavioral economics. Since 2018, he has founded and led the European Competence Center – PwC Experience Center in Prague, which deals with the transformation program for organizations in the CEE region. 

David has been optimizing licenses and their costs for many years, primarily at Oracle. Thanks to his experience in Oracle, it can identify areas for optimization and savings that can be found in every customer. Savings can be achieved in the range of tens to hundreds of thousands of Czech crowns and much more for larger customers. 

He has worked for a number of large companies such as Alcatel-Lucent, Cisco, Citrix, Oracle, OpenText. 

2 years ago, his focus was extended to optimizing processes in companies on Ivanti and Efecte platforms. He is now a key person in the field of ITSM in cooperation with Efecte and is trying to promote this great technology on the Czech market.

Tereza has more than 10 years of experience in communication and change management at the international level. Tereza and her team are involved in building an optimal working climate and relationships through traditional and innovative communication channels and forms. Since 2020, she has also been actively involved in improving employee experience, especially in the field of scope of human resources. Her great hobby is the study of culture, both organizational and discovering the diversity of national cultures. Tereza graduated in business economics and management at the University of Economics in Prague.

After graduating from CVUT, Kozak left for the USA in 1985. Rudy never decided for a career related to his degree in civil engineering, and from the very beginning of his career he tended to gain experience in sales, marketing, direct business and working with customers. After eight years in the United States, Rudy returned to Europe. In the years 1994-2001, he founded and led the Czech branch of the US company Compaq Computer in Prague. For Hewlett Packard, Kozak was active in regional roles in the states of the former Eastern Europe and the Soviet Union. 

In 2015 he completely changed the industry – from IT environment to pharmaceutical – until September of this year he was the CEO of Astellas Pharma for the Czech Republic and Slovakia. In addition to the already mentioned experience, professional interest in the field of selection and education of corporate talent was added. Rudy Kozak would like to keep on in this area in the future as well. 

Oldřich is currently active as a consultant for KPCS CZ. He focuses mainly on cloud technologies, focusing on Microsoft products (Azure, M365) and their security. He also has experience from on-premises environments where he has worked for many years as an infrastructure architect. He enjoys extreme sports such as skateboarding, snowboarding and everything that raises a little adrenaline. He likes to travel and discover nature with his wife, daughter and son, who fill him with optimism. You can meet him at KPCS or Microsoft webinars dealing with cloud migration or Azure Governance. 

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Lenka Pincot is a leader of organizational transformations and strategic changes. Her focus is on enhancing business agility by building a culture of efficient teams and aligning business and IT strategies. Her expertise is in setting strategic transformation vision, driving complex changes leading to creation of customer value and coaching of agile teams for business success. 

Throughout her career as a business and technology leader with 20 years of multi-industry experience, she has provided know-how and direction for leading-edge initiatives that included enterprise-wide agile transformations, process reengineering solutions, digital transformation, ERP implementations and Internet of Things innovations.  

Lenka earned a Master of Science Degree in Computer Sciences, Software Engineering, and has several international certifications in digital transformation, project management and agile delivery methods. 

Lenka is also appointed as President for the Czech Republic chapter of the global NGO Project Management Institute.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e. This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration

Paul Wilkinson is the director and owner of GamingWorks. He has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Kaimar Karu helps organizations to navigate complexity. He has been working at the intersection of digital technology, business development, and policy-making for more than 20 years, most recently as the Minister of Foreign Trade and Information Technology of the Republic of Estonia. Prior to taking office, he was running a consultancy business in London, focusing on strategy and decision-making in complex environments. This role was preceded by a global role of the Head of Product Strategy and Development for AXELOS.

Jiri Vorisek is a Professor Emeritus at the University of Economics, Prague and professor at Skoda auto University. He received his PhD in management information systems from the University of Economics, Prague. He specialises in strategic management of information systems, systems integration, outsourcing and methodologies of IS design and implementation. He is author or co-author of eleven books and tens of textbooks, articles, and conference papers. He is founder and former President of the Czech Association for Systems Integration. He has cooperated with the National Economic Council of the Czech Government in 2010-2013. In 2013 he has been a member of the team which developed methodology of KPI’s usage in public sector. In 2011-2014 he has been a member of the Government Council for competitiveness and information society.  

He has won a number of awards. For example: Second place in the nationwide poll "Personality of the Year – in the category of publicists and computer scientists" announced in connection with the 

international fair INVEX'96. Nomination among the 10 personalities of the year of Czech informatics and telecommunications in connection with the international fair INVEX 2007. In 2013, ranked by the CIO Comuterword magazine among the TOP 30 IT personalities of the Czech Republic. In 2019, he received the award of the Minister of the Interior of the Czech Republic for his long-term contribution to the development of eGovernment.  

He currently teaches courses in business informatics management at SAVŠ and is an advisor to the Deputy Ministry of the Interior for ICT and leads one of the working teams of the eGovernment Cloud CR project. 

Eddy Peters is a principal ITSM consultant at CTG, combining plus twenty years of managerial, technical and process working experience in IT. Due to the broad job content, a generalist in operational IT and over the years, a Service Management enthusiast. Some even say evangelist… He is continuously in search of ways to optimize the relation between business and IT and deliver integrated services which maximize the capability of the organization to deliver the expected business outcome.

To share and facilitate sharing of knowledge, he is also appointed EMS professor in the ‘IT Organisation and Strategy’ executive program and president of the Belgian itSMF chapter.

Jiří is IT executive director at Eurowag. He is responsible for development & Infrastructure & Operation. Jiří has experience in banking and telco area. His hoby is woodworking.

Radek Moc has been involved in IT for 30 years. Recently, he has mainly focused on IT transformations in the field of processes and culture, as well as in the field of IT architecture.

Already in 2012, he and his team at T-Mobile implemented a fully agile organization that contributed to the company’s number one position in the mobile communications market.

From 2018 to 2021, he devoted himself to WAG Payment Solutions IT’s transformation, which was part of the company’s digitization. He is currently an independent consultant in the areas of digitization and IT transformation.

Petr is a Czech publicist, information and communication media analyst and educator. He works as an editor for science and technology in Deník N. He has written and translated several books on IT, teaching at the University of Economics and the Faculty of Arts, Charles University. He worked gradually as a programmer, then in Softwarové noviny, he was the editor-in-chief of Inside magazine, the director of iCollege and the publisher of the web magazine 067.

Michal Bláha is the co-founder of atlas.cz, an entrepreneur, investor, holder of several Crystal Magnifiers, including Project of the Year and Personalities of the Year. He is also responsible for the foundation and the state management project HlidacStatu.cz and the Moderni-stat.cz server, where his long-term interest in innovation and digitization of the state and his experience in this area materializes.

Ondřej Profant, former deputy and representative of the capital city of Prague, today Deputy Minister for Regional Development and Deputy Prime Minister for Digitization Ivan Bartoš. Throughout his political career, he has focused on issues related to digitization and the deployment of open source software.

As a Member of Parliament, he was, for example, behind the draft law on banking identity, which allows communication with authorities through electronic banking data, or the law on the right to digital services, which guarantees citizens the opportunity to communicate with state authorities electronically. One of his priorities as a Member of Parliament was to enforce legislation that would allow him to start a business online in one day.

Zdeněk Zajíček, a graduate of the Faculty of Law in Prague and an imaginative innovator, is above all one of the key figures in digitization in our country. The general public knows him primarily as a pioneer in the digitalization of public administration – he has had a number of successful projects during his thirty-year career. With his team, he created the Czech POINT system, Data Boxes and Basic Registers in the first years of the new millennium. After that, he was in charge of ICT, among other things, as a deputy in the ministries. Since 2016, he has been the head of ICT UNIE (dealing with the introduction of modern information technologies in companies and state administration) and since the autumn of 2020 he has been the vice-president of the Chamber of Commerce. From this position, he managed to prepare and gain the support of deputies across the political spectrum for the Digital Services Right Act, known by the professional public as the “Digital Constitution”, and also for the Banking Identity Act, which provides easier access to the Citizen’s Portal for everyone, who has established internet banking.

Evgeny is a Business Development Manager with a 12 year experience in technology services and selling ITSM and ITOM solutions. Evgeny is also a certified ITIL Expert and is using his knowledge and experience to build trust and help customers realize the value of the best in breed IT management solutions and complex and long lasting projects and relations.

Roman has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer. 

After graduating from Brno University of Technology, he decided to deepen his knowledge at the British Bournemouth University, from which, in addition to the title, he also gained managerial skills, practical skills and an international overview.

Since 1993, he has been further deepening his practice in the form of improving processes or implementing new strategies and procedures in various technical, business and managerial positions. Major employers in his professional career are Hewlett-Packard, PREGIS, MERIIS and INTEDO. He gained key experience in the implementation of many different projects, which were mainly focused on ICT optimization for business support, business process analysis, maximizing the use of business information systems, implementation of complex solutions such as SAP, implementation of ITSM tools, etc.

He currently works at INTEDO, which provides solutions for service management automation, testing automation, implementation of robotics in practice, and focused on supporting the transformation of IT operations, such as creating a catalogue of competencies, etc.

Ing. Aleš Špidla studied technical cybernetics. In 2011, as the director of the Cyber Security Department at the Ministry of the Interior of the Czech Republic, he drafted the cyber security strategy of the Czech Republic and participated in discussions on the substantive intent and then the Cyber Security Act itself. He also worked as the head of the informatics section of the State Institute for Drug Control, director of the Department of Security Policies of the Ministry of Labor and Social Affairs, manager of the risk management department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist for cyber security and in the state enterprise NAKIT, s.p. as head of department in the security section. He then worked as a cyber security manager at the General Finance Directorate. He currently works as a cyber security manager at the Center for Cardiovascular and Transplant Surgery and as a cyber security manager at the Prague 5 City District Office. 

He is the president of the Czech Institute of Information Security Managers, the guarantor and pedagogue of the MBA study program “Management and Cyber Security” and the co-guarantor and pedagogue of the LL.M program “Information Protection” at the CEVRO Institute. He is a staunch evangelist of cyber and information security in all its aspects. He lectures at conferences, appears in the media, and publishes articles on this topic. Aleš Špidla is a certified cyber security auditor. 

Lead Consultant at Devoteam Alps & International Centre of Excellence with the main focus on IT Project Management and Agile Leadership and more than 5 years of experience with Project and Service Delivery Management using different frameworks in various environments (automotive, banking, insurance, technology) and more than 10 years of experience in IT industry.  

Jan is a process consultant and lecturer with a wide range of managerial experience. His domain is consulting in the field of IT service management, ITIL, IT Governance, including audit preparation, design and implementation of processes and tools, as well as training of specialists and managers. He also focuses on the preparation of the implementation team, coaching, solution design and relevant process engineering.

Filip acts in the ITSM field for 7 years. As a GuideVision consultant he has the opportunity to observe the implementation and usage of ITIL processes at a wide portfolio of customers. From technical background, he moved to the role of business analyst and manager. He enjoys following trends in the IT field and especially their application from theory into practice.

Filip’s work has mutually complemented with his studies of the master’s field “Information Systems and Technology” at the Prague University of Economics and Business. He therefore supplements the practical experience from the ITSM waters with theoretical knowledge from academic environment.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST. 

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech. 

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ. 

Ján Uriga works as a strategist in a network of highly specialized companies, where he focuses on projects in the field of strategic change management, customer experience, innovation and corporate culture. He is currently benefiting from 12 operations in the Big 4 world in his own boutique advisory iNNO8. At the Institute of Experimental Psychology of the Slovak Academy of Sciences, he was involved in research and application of social intelligence and decision-making by leaders within the PhD program. He is a co-founder of a project combining significant capacities in the field of behavioral economics. Since 2018, he has founded and led the European Competence Center – PwC Experience Center in Prague, which deals with the transformation program for organizations in the CEE region. 

David has been optimizing licenses and their costs for many years, primarily at Oracle. Thanks to his experience in Oracle, it can identify areas for optimization and savings that can be found in every customer. Savings can be achieved in the range of tens to hundreds of thousands of Czech crowns and much more for larger customers. 

He has worked for a number of large companies such as Alcatel-Lucent, Cisco, Citrix, Oracle, OpenText. 

2 years ago, his focus was extended to optimizing processes in companies on Ivanti and Efecte platforms. He is now a key person in the field of ITSM in cooperation with Efecte and is trying to promote this great technology on the Czech market.

Tereza has more than 10 years of experience in communication and change management at the international level. Tereza and her team are involved in building an optimal working climate and relationships through traditional and innovative communication channels and forms. Since 2020, she has also been actively involved in improving employee experience, especially in the field of scope of human resources. Her great hobby is the study of culture, both organizational and discovering the diversity of national cultures. Tereza graduated in business economics and management at the University of Economics in Prague.

After graduating from CVUT, Kozak left for the USA in 1985. Rudy never decided for a career related to his degree in civil engineering, and from the very beginning of his career he tended to gain experience in sales, marketing, direct business and working with customers. After eight years in the United States, Rudy returned to Europe. In the years 1994-2001, he founded and led the Czech branch of the US company Compaq Computer in Prague. For Hewlett Packard, Kozak was active in regional roles in the states of the former Eastern Europe and the Soviet Union. 

In 2015 he completely changed the industry – from IT environment to pharmaceutical – until September of this year he was the CEO of Astellas Pharma for the Czech Republic and Slovakia. In addition to the already mentioned experience, professional interest in the field of selection and education of corporate talent was added. Rudy Kozak would like to keep on in this area in the future as well. 

Oldřich is currently active as a consultant for KPCS CZ. He focuses mainly on cloud technologies, focusing on Microsoft products (Azure, M365) and their security. He also has experience from on-premises environments where he has worked for many years as an infrastructure architect. He enjoys extreme sports such as skateboarding, snowboarding and everything that raises a little adrenaline. He likes to travel and discover nature with his wife, daughter and son, who fill him with optimism. You can meet him at KPCS or Microsoft webinars dealing with cloud migration or Azure Governance. 

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Lenka Pincot is a leader of organizational transformations and strategic changes. Her focus is on enhancing business agility by building a culture of efficient teams and aligning business and IT strategies. Her expertise is in setting strategic transformation vision, driving complex changes leading to creation of customer value and coaching of agile teams for business success. 

Throughout her career as a business and technology leader with 20 years of multi-industry experience, she has provided know-how and direction for leading-edge initiatives that included enterprise-wide agile transformations, process reengineering solutions, digital transformation, ERP implementations and Internet of Things innovations.  

Lenka earned a Master of Science Degree in Computer Sciences, Software Engineering, and has several international certifications in digital transformation, project management and agile delivery methods. 

Lenka is also appointed as President for the Czech Republic chapter of the global NGO Project Management Institute.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e. This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration

Paul Wilkinson is the director and owner of GamingWorks. He has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Kaimar Karu helps organizations to navigate complexity. He has been working at the intersection of digital technology, business development, and policy-making for more than 20 years, most recently as the Minister of Foreign Trade and Information Technology of the Republic of Estonia. Prior to taking office, he was running a consultancy business in London, focusing on strategy and decision-making in complex environments. This role was preceded by a global role of the Head of Product Strategy and Development for AXELOS.

Jiri Vorisek is a Professor Emeritus at the University of Economics, Prague and professor at Skoda auto University. He received his PhD in management information systems from the University of Economics, Prague. He specialises in strategic management of information systems, systems integration, outsourcing and methodologies of IS design and implementation. He is author or co-author of eleven books and tens of textbooks, articles, and conference papers. He is founder and former President of the Czech Association for Systems Integration. He has cooperated with the National Economic Council of the Czech Government in 2010-2013. In 2013 he has been a member of the team which developed methodology of KPI’s usage in public sector. In 2011-2014 he has been a member of the Government Council for competitiveness and information society.  

He has won a number of awards. For example: Second place in the nationwide poll "Personality of the Year – in the category of publicists and computer scientists" announced in connection with the 

international fair INVEX'96. Nomination among the 10 personalities of the year of Czech informatics and telecommunications in connection with the international fair INVEX 2007. In 2013, ranked by the CIO Comuterword magazine among the TOP 30 IT personalities of the Czech Republic. In 2019, he received the award of the Minister of the Interior of the Czech Republic for his long-term contribution to the development of eGovernment.  

He currently teaches courses in business informatics management at SAVŠ and is an advisor to the Deputy Ministry of the Interior for ICT and leads one of the working teams of the eGovernment Cloud CR project. 

Eddy Peters is a principal ITSM consultant at CTG, combining plus twenty years of managerial, technical and process working experience in IT. Due to the broad job content, a generalist in operational IT and over the years, a Service Management enthusiast. Some even say evangelist… He is continuously in search of ways to optimize the relation between business and IT and deliver integrated services which maximize the capability of the organization to deliver the expected business outcome.

To share and facilitate sharing of knowledge, he is also appointed EMS professor in the ‘IT Organisation and Strategy’ executive program and president of the Belgian itSMF chapter.

Jiří is IT executive director at Eurowag. He is responsible for development & Infrastructure & Operation. Jiří has experience in banking and telco area. His hoby is woodworking.

Radek Moc has been involved in IT for 30 years. Recently, he has mainly focused on IT transformations in the field of processes and culture, as well as in the field of IT architecture.

Already in 2012, he and his team at T-Mobile implemented a fully agile organization that contributed to the company’s number one position in the mobile communications market.

From 2018 to 2021, he devoted himself to WAG Payment Solutions IT’s transformation, which was part of the company’s digitization. He is currently an independent consultant in the areas of digitization and IT transformation.

Petr is a Czech publicist, information and communication media analyst and educator. He works as an editor for science and technology in Deník N. He has written and translated several books on IT, teaching at the University of Economics and the Faculty of Arts, Charles University. He worked gradually as a programmer, then in Softwarové noviny, he was the editor-in-chief of Inside magazine, the director of iCollege and the publisher of the web magazine 067.

Michal Bláha is the co-founder of atlas.cz, an entrepreneur, investor, holder of several Crystal Magnifiers, including Project of the Year and Personalities of the Year. He is also responsible for the foundation and the state management project HlidacStatu.cz and the Moderni-stat.cz server, where his long-term interest in innovation and digitization of the state and his experience in this area materializes.

Ondřej Profant, former deputy and representative of the capital city of Prague, today Deputy Minister for Regional Development and Deputy Prime Minister for Digitization Ivan Bartoš. Throughout his political career, he has focused on issues related to digitization and the deployment of open source software.

As a Member of Parliament, he was, for example, behind the draft law on banking identity, which allows communication with authorities through electronic banking data, or the law on the right to digital services, which guarantees citizens the opportunity to communicate with state authorities electronically. One of his priorities as a Member of Parliament was to enforce legislation that would allow him to start a business online in one day.

Zdeněk Zajíček, a graduate of the Faculty of Law in Prague and an imaginative innovator, is above all one of the key figures in digitization in our country. The general public knows him primarily as a pioneer in the digitalization of public administration – he has had a number of successful projects during his thirty-year career. With his team, he created the Czech POINT system, Data Boxes and Basic Registers in the first years of the new millennium. After that, he was in charge of ICT, among other things, as a deputy in the ministries. Since 2016, he has been the head of ICT UNIE (dealing with the introduction of modern information technologies in companies and state administration) and since the autumn of 2020 he has been the vice-president of the Chamber of Commerce. From this position, he managed to prepare and gain the support of deputies across the political spectrum for the Digital Services Right Act, known by the professional public as the “Digital Constitution”, and also for the Banking Identity Act, which provides easier access to the Citizen’s Portal for everyone, who has established internet banking.

Evgeny is a Business Development Manager with a 12 year experience in technology services and selling ITSM and ITOM solutions. Evgeny is also a certified ITIL Expert and is using his knowledge and experience to build trust and help customers realize the value of the best in breed IT management solutions and complex and long lasting projects and relations.

Roman has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer. 

After graduating from Brno University of Technology, he decided to deepen his knowledge at the British Bournemouth University, from which, in addition to the title, he also gained managerial skills, practical skills and an international overview.

Since 1993, he has been further deepening his practice in the form of improving processes or implementing new strategies and procedures in various technical, business and managerial positions. Major employers in his professional career are Hewlett-Packard, PREGIS, MERIIS and INTEDO. He gained key experience in the implementation of many different projects, which were mainly focused on ICT optimization for business support, business process analysis, maximizing the use of business information systems, implementation of complex solutions such as SAP, implementation of ITSM tools, etc.

He currently works at INTEDO, which provides solutions for service management automation, testing automation, implementation of robotics in practice, and focused on supporting the transformation of IT operations, such as creating a catalogue of competencies, etc.

Ing. Aleš Špidla studied technical cybernetics. In 2011, as the director of the Cyber Security Department at the Ministry of the Interior of the Czech Republic, he drafted the cyber security strategy of the Czech Republic and participated in discussions on the substantive intent and then the Cyber Security Act itself. He also worked as the head of the informatics section of the State Institute for Drug Control, director of the Department of Security Policies of the Ministry of Labor and Social Affairs, manager of the risk management department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist for cyber security and in the state enterprise NAKIT, s.p. as head of department in the security section. He then worked as a cyber security manager at the General Finance Directorate. He currently works as a cyber security manager at the Center for Cardiovascular and Transplant Surgery and as a cyber security manager at the Prague 5 City District Office. 

He is the president of the Czech Institute of Information Security Managers, the guarantor and pedagogue of the MBA study program “Management and Cyber Security” and the co-guarantor and pedagogue of the LL.M program “Information Protection” at the CEVRO Institute. He is a staunch evangelist of cyber and information security in all its aspects. He lectures at conferences, appears in the media, and publishes articles on this topic. Aleš Špidla is a certified cyber security auditor. 

Lead Consultant at Devoteam Alps & International Centre of Excellence with the main focus on IT Project Management and Agile Leadership and more than 5 years of experience with Project and Service Delivery Management using different frameworks in various environments (automotive, banking, insurance, technology) and more than 10 years of experience in IT industry.  

Jan is a process consultant and lecturer with a wide range of managerial experience. His domain is consulting in the field of IT service management, ITIL, IT Governance, including audit preparation, design and implementation of processes and tools, as well as training of specialists and managers. He also focuses on the preparation of the implementation team, coaching, solution design and relevant process engineering.

Filip acts in the ITSM field for 7 years. As a GuideVision consultant he has the opportunity to observe the implementation and usage of ITIL processes at a wide portfolio of customers. From technical background, he moved to the role of business analyst and manager. He enjoys following trends in the IT field and especially their application from theory into practice.

Filip’s work has mutually complemented with his studies of the master’s field “Information Systems and Technology” at the Prague University of Economics and Business. He therefore supplements the practical experience from the ITSM waters with theoretical knowledge from academic environment.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST. 

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech. 

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ. 

Ján Uriga works as a strategist in a network of highly specialized companies, where he focuses on projects in the field of strategic change management, customer experience, innovation and corporate culture. He is currently benefiting from 12 operations in the Big 4 world in his own boutique advisory iNNO8. At the Institute of Experimental Psychology of the Slovak Academy of Sciences, he was involved in research and application of social intelligence and decision-making by leaders within the PhD program. He is a co-founder of a project combining significant capacities in the field of behavioral economics. Since 2018, he has founded and led the European Competence Center – PwC Experience Center in Prague, which deals with the transformation program for organizations in the CEE region. 

David has been optimizing licenses and their costs for many years, primarily at Oracle. Thanks to his experience in Oracle, it can identify areas for optimization and savings that can be found in every customer. Savings can be achieved in the range of tens to hundreds of thousands of Czech crowns and much more for larger customers. 

He has worked for a number of large companies such as Alcatel-Lucent, Cisco, Citrix, Oracle, OpenText. 

2 years ago, his focus was extended to optimizing processes in companies on Ivanti and Efecte platforms. He is now a key person in the field of ITSM in cooperation with Efecte and is trying to promote this great technology on the Czech market.

Tereza has more than 10 years of experience in communication and change management at the international level. Tereza and her team are involved in building an optimal working climate and relationships through traditional and innovative communication channels and forms. Since 2020, she has also been actively involved in improving employee experience, especially in the field of scope of human resources. Her great hobby is the study of culture, both organizational and discovering the diversity of national cultures. Tereza graduated in business economics and management at the University of Economics in Prague.

After graduating from CVUT, Kozak left for the USA in 1985. Rudy never decided for a career related to his degree in civil engineering, and from the very beginning of his career he tended to gain experience in sales, marketing, direct business and working with customers. After eight years in the United States, Rudy returned to Europe. In the years 1994-2001, he founded and led the Czech branch of the US company Compaq Computer in Prague. For Hewlett Packard, Kozak was active in regional roles in the states of the former Eastern Europe and the Soviet Union. 

In 2015 he completely changed the industry – from IT environment to pharmaceutical – until September of this year he was the CEO of Astellas Pharma for the Czech Republic and Slovakia. In addition to the already mentioned experience, professional interest in the field of selection and education of corporate talent was added. Rudy Kozak would like to keep on in this area in the future as well. 

Oldřich is currently active as a consultant for KPCS CZ. He focuses mainly on cloud technologies, focusing on Microsoft products (Azure, M365) and their security. He also has experience from on-premises environments where he has worked for many years as an infrastructure architect. He enjoys extreme sports such as skateboarding, snowboarding and everything that raises a little adrenaline. He likes to travel and discover nature with his wife, daughter and son, who fill him with optimism. You can meet him at KPCS or Microsoft webinars dealing with cloud migration or Azure Governance. 

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Lenka Pincot is a leader of organizational transformations and strategic changes. Her focus is on enhancing business agility by building a culture of efficient teams and aligning business and IT strategies. Her expertise is in setting strategic transformation vision, driving complex changes leading to creation of customer value and coaching of agile teams for business success. 

Throughout her career as a business and technology leader with 20 years of multi-industry experience, she has provided know-how and direction for leading-edge initiatives that included enterprise-wide agile transformations, process reengineering solutions, digital transformation, ERP implementations and Internet of Things innovations.  

Lenka earned a Master of Science Degree in Computer Sciences, Software Engineering, and has several international certifications in digital transformation, project management and agile delivery methods. 

Lenka is also appointed as President for the Czech Republic chapter of the global NGO Project Management Institute.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e. This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration

Paul Wilkinson is the director and owner of GamingWorks. He has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Kaimar Karu helps organizations to navigate complexity. He has been working at the intersection of digital technology, business development, and policy-making for more than 20 years, most recently as the Minister of Foreign Trade and Information Technology of the Republic of Estonia. Prior to taking office, he was running a consultancy business in London, focusing on strategy and decision-making in complex environments. This role was preceded by a global role of the Head of Product Strategy and Development for AXELOS.

Jiri Vorisek is a Professor Emeritus at the University of Economics, Prague and professor at Skoda auto University. He received his PhD in management information systems from the University of Economics, Prague. He specialises in strategic management of information systems, systems integration, outsourcing and methodologies of IS design and implementation. He is author or co-author of eleven books and tens of textbooks, articles, and conference papers. He is founder and former President of the Czech Association for Systems Integration. He has cooperated with the National Economic Council of the Czech Government in 2010-2013. In 2013 he has been a member of the team which developed methodology of KPI’s usage in public sector. In 2011-2014 he has been a member of the Government Council for competitiveness and information society.  

He has won a number of awards. For example: Second place in the nationwide poll "Personality of the Year – in the category of publicists and computer scientists" announced in connection with the 

international fair INVEX'96. Nomination among the 10 personalities of the year of Czech informatics and telecommunications in connection with the international fair INVEX 2007. In 2013, ranked by the CIO Comuterword magazine among the TOP 30 IT personalities of the Czech Republic. In 2019, he received the award of the Minister of the Interior of the Czech Republic for his long-term contribution to the development of eGovernment.  

He currently teaches courses in business informatics management at SAVŠ and is an advisor to the Deputy Ministry of the Interior for ICT and leads one of the working teams of the eGovernment Cloud CR project. 

Eddy Peters is a principal ITSM consultant at CTG, combining plus twenty years of managerial, technical and process working experience in IT. Due to the broad job content, a generalist in operational IT and over the years, a Service Management enthusiast. Some even say evangelist… He is continuously in search of ways to optimize the relation between business and IT and deliver integrated services which maximize the capability of the organization to deliver the expected business outcome.

To share and facilitate sharing of knowledge, he is also appointed EMS professor in the ‘IT Organisation and Strategy’ executive program and president of the Belgian itSMF chapter.

Jiří is IT executive director at Eurowag. He is responsible for development & Infrastructure & Operation. Jiří has experience in banking and telco area. His hoby is woodworking.

Radek Moc has been involved in IT for 30 years. Recently, he has mainly focused on IT transformations in the field of processes and culture, as well as in the field of IT architecture.

Already in 2012, he and his team at T-Mobile implemented a fully agile organization that contributed to the company’s number one position in the mobile communications market.

From 2018 to 2021, he devoted himself to WAG Payment Solutions IT’s transformation, which was part of the company’s digitization. He is currently an independent consultant in the areas of digitization and IT transformation.

Petr is a Czech publicist, information and communication media analyst and educator. He works as an editor for science and technology in Deník N. He has written and translated several books on IT, teaching at the University of Economics and the Faculty of Arts, Charles University. He worked gradually as a programmer, then in Softwarové noviny, he was the editor-in-chief of Inside magazine, the director of iCollege and the publisher of the web magazine 067.

Michal Bláha is the co-founder of atlas.cz, an entrepreneur, investor, holder of several Crystal Magnifiers, including Project of the Year and Personalities of the Year. He is also responsible for the foundation and the state management project HlidacStatu.cz and the Moderni-stat.cz server, where his long-term interest in innovation and digitization of the state and his experience in this area materializes.

Ondřej Profant, former deputy and representative of the capital city of Prague, today Deputy Minister for Regional Development and Deputy Prime Minister for Digitization Ivan Bartoš. Throughout his political career, he has focused on issues related to digitization and the deployment of open source software.

As a Member of Parliament, he was, for example, behind the draft law on banking identity, which allows communication with authorities through electronic banking data, or the law on the right to digital services, which guarantees citizens the opportunity to communicate with state authorities electronically. One of his priorities as a Member of Parliament was to enforce legislation that would allow him to start a business online in one day.

Zdeněk Zajíček, a graduate of the Faculty of Law in Prague and an imaginative innovator, is above all one of the key figures in digitization in our country. The general public knows him primarily as a pioneer in the digitalization of public administration – he has had a number of successful projects during his thirty-year career. With his team, he created the Czech POINT system, Data Boxes and Basic Registers in the first years of the new millennium. After that, he was in charge of ICT, among other things, as a deputy in the ministries. Since 2016, he has been the head of ICT UNIE (dealing with the introduction of modern information technologies in companies and state administration) and since the autumn of 2020 he has been the vice-president of the Chamber of Commerce. From this position, he managed to prepare and gain the support of deputies across the political spectrum for the Digital Services Right Act, known by the professional public as the “Digital Constitution”, and also for the Banking Identity Act, which provides easier access to the Citizen’s Portal for everyone, who has established internet banking.

Evgeny is a Business Development Manager with a 12 year experience in technology services and selling ITSM and ITOM solutions. Evgeny is also a certified ITIL Expert and is using his knowledge and experience to build trust and help customers realize the value of the best in breed IT management solutions and complex and long lasting projects and relations.

Roman has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer. 

After graduating from Brno University of Technology, he decided to deepen his knowledge at the British Bournemouth University, from which, in addition to the title, he also gained managerial skills, practical skills and an international overview.

Since 1993, he has been further deepening his practice in the form of improving processes or implementing new strategies and procedures in various technical, business and managerial positions. Major employers in his professional career are Hewlett-Packard, PREGIS, MERIIS and INTEDO. He gained key experience in the implementation of many different projects, which were mainly focused on ICT optimization for business support, business process analysis, maximizing the use of business information systems, implementation of complex solutions such as SAP, implementation of ITSM tools, etc.

He currently works at INTEDO, which provides solutions for service management automation, testing automation, implementation of robotics in practice, and focused on supporting the transformation of IT operations, such as creating a catalogue of competencies, etc.

Ing. Aleš Špidla studied technical cybernetics. In 2011, as the director of the Cyber Security Department at the Ministry of the Interior of the Czech Republic, he drafted the cyber security strategy of the Czech Republic and participated in discussions on the substantive intent and then the Cyber Security Act itself. He also worked as the head of the informatics section of the State Institute for Drug Control, director of the Department of Security Policies of the Ministry of Labor and Social Affairs, manager of the risk management department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist for cyber security and in the state enterprise NAKIT, s.p. as head of department in the security section. He then worked as a cyber security manager at the General Finance Directorate. He currently works as a cyber security manager at the Center for Cardiovascular and Transplant Surgery and as a cyber security manager at the Prague 5 City District Office. 

He is the president of the Czech Institute of Information Security Managers, the guarantor and pedagogue of the MBA study program “Management and Cyber Security” and the co-guarantor and pedagogue of the LL.M program “Information Protection” at the CEVRO Institute. He is a staunch evangelist of cyber and information security in all its aspects. He lectures at conferences, appears in the media, and publishes articles on this topic. Aleš Špidla is a certified cyber security auditor. 

Lead Consultant at Devoteam Alps & International Centre of Excellence with the main focus on IT Project Management and Agile Leadership and more than 5 years of experience with Project and Service Delivery Management using different frameworks in various environments (automotive, banking, insurance, technology) and more than 10 years of experience in IT industry.  

Jan is a process consultant and lecturer with a wide range of managerial experience. His domain is consulting in the field of IT service management, ITIL, IT Governance, including audit preparation, design and implementation of processes and tools, as well as training of specialists and managers. He also focuses on the preparation of the implementation team, coaching, solution design and relevant process engineering.

Filip acts in the ITSM field for 7 years. As a GuideVision consultant he has the opportunity to observe the implementation and usage of ITIL processes at a wide portfolio of customers. From technical background, he moved to the role of business analyst and manager. He enjoys following trends in the IT field and especially their application from theory into practice.

Filip’s work has mutually complemented with his studies of the master’s field “Information Systems and Technology” at the Prague University of Economics and Business. He therefore supplements the practical experience from the ITSM waters with theoretical knowledge from academic environment.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST. 

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech. 

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ. 

Ján Uriga works as a strategist in a network of highly specialized companies, where he focuses on projects in the field of strategic change management, customer experience, innovation and corporate culture. He is currently benefiting from 12 operations in the Big 4 world in his own boutique advisory iNNO8. At the Institute of Experimental Psychology of the Slovak Academy of Sciences, he was involved in research and application of social intelligence and decision-making by leaders within the PhD program. He is a co-founder of a project combining significant capacities in the field of behavioral economics. Since 2018, he has founded and led the European Competence Center – PwC Experience Center in Prague, which deals with the transformation program for organizations in the CEE region. 

David has been optimizing licenses and their costs for many years, primarily at Oracle. Thanks to his experience in Oracle, it can identify areas for optimization and savings that can be found in every customer. Savings can be achieved in the range of tens to hundreds of thousands of Czech crowns and much more for larger customers. 

He has worked for a number of large companies such as Alcatel-Lucent, Cisco, Citrix, Oracle, OpenText. 

2 years ago, his focus was extended to optimizing processes in companies on Ivanti and Efecte platforms. He is now a key person in the field of ITSM in cooperation with Efecte and is trying to promote this great technology on the Czech market.

Tereza has more than 10 years of experience in communication and change management at the international level. Tereza and her team are involved in building an optimal working climate and relationships through traditional and innovative communication channels and forms. Since 2020, she has also been actively involved in improving employee experience, especially in the field of scope of human resources. Her great hobby is the study of culture, both organizational and discovering the diversity of national cultures. Tereza graduated in business economics and management at the University of Economics in Prague.

After graduating from CVUT, Kozak left for the USA in 1985. Rudy never decided for a career related to his degree in civil engineering, and from the very beginning of his career he tended to gain experience in sales, marketing, direct business and working with customers. After eight years in the United States, Rudy returned to Europe. In the years 1994-2001, he founded and led the Czech branch of the US company Compaq Computer in Prague. For Hewlett Packard, Kozak was active in regional roles in the states of the former Eastern Europe and the Soviet Union. 

In 2015 he completely changed the industry – from IT environment to pharmaceutical – until September of this year he was the CEO of Astellas Pharma for the Czech Republic and Slovakia. In addition to the already mentioned experience, professional interest in the field of selection and education of corporate talent was added. Rudy Kozak would like to keep on in this area in the future as well. 

Oldřich is currently active as a consultant for KPCS CZ. He focuses mainly on cloud technologies, focusing on Microsoft products (Azure, M365) and their security. He also has experience from on-premises environments where he has worked for many years as an infrastructure architect. He enjoys extreme sports such as skateboarding, snowboarding and everything that raises a little adrenaline. He likes to travel and discover nature with his wife, daughter and son, who fill him with optimism. You can meet him at KPCS or Microsoft webinars dealing with cloud migration or Azure Governance. 

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Lenka Pincot is a leader of organizational transformations and strategic changes. Her focus is on enhancing business agility by building a culture of efficient teams and aligning business and IT strategies. Her expertise is in setting strategic transformation vision, driving complex changes leading to creation of customer value and coaching of agile teams for business success. 

Throughout her career as a business and technology leader with 20 years of multi-industry experience, she has provided know-how and direction for leading-edge initiatives that included enterprise-wide agile transformations, process reengineering solutions, digital transformation, ERP implementations and Internet of Things innovations.  

Lenka earned a Master of Science Degree in Computer Sciences, Software Engineering, and has several international certifications in digital transformation, project management and agile delivery methods. 

Lenka is also appointed as President for the Czech Republic chapter of the global NGO Project Management Institute.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e. This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration

Paul Wilkinson is the director and owner of GamingWorks. He has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Kaimar Karu helps organizations to navigate complexity. He has been working at the intersection of digital technology, business development, and policy-making for more than 20 years, most recently as the Minister of Foreign Trade and Information Technology of the Republic of Estonia. Prior to taking office, he was running a consultancy business in London, focusing on strategy and decision-making in complex environments. This role was preceded by a global role of the Head of Product Strategy and Development for AXELOS.

Jiri Vorisek is a Professor Emeritus at the University of Economics, Prague and professor at Skoda auto University. He received his PhD in management information systems from the University of Economics, Prague. He specialises in strategic management of information systems, systems integration, outsourcing and methodologies of IS design and implementation. He is author or co-author of eleven books and tens of textbooks, articles, and conference papers. He is founder and former President of the Czech Association for Systems Integration. He has cooperated with the National Economic Council of the Czech Government in 2010-2013. In 2013 he has been a member of the team which developed methodology of KPI’s usage in public sector. In 2011-2014 he has been a member of the Government Council for competitiveness and information society.  

He has won a number of awards. For example: Second place in the nationwide poll "Personality of the Year – in the category of publicists and computer scientists" announced in connection with the 

international fair INVEX'96. Nomination among the 10 personalities of the year of Czech informatics and telecommunications in connection with the international fair INVEX 2007. In 2013, ranked by the CIO Comuterword magazine among the TOP 30 IT personalities of the Czech Republic. In 2019, he received the award of the Minister of the Interior of the Czech Republic for his long-term contribution to the development of eGovernment.  

He currently teaches courses in business informatics management at SAVŠ and is an advisor to the Deputy Ministry of the Interior for ICT and leads one of the working teams of the eGovernment Cloud CR project. 

Eddy Peters is a principal ITSM consultant at CTG, combining plus twenty years of managerial, technical and process working experience in IT. Due to the broad job content, a generalist in operational IT and over the years, a Service Management enthusiast. Some even say evangelist… He is continuously in search of ways to optimize the relation between business and IT and deliver integrated services which maximize the capability of the organization to deliver the expected business outcome.

To share and facilitate sharing of knowledge, he is also appointed EMS professor in the ‘IT Organisation and Strategy’ executive program and president of the Belgian itSMF chapter.

Jiří is IT executive director at Eurowag. He is responsible for development & Infrastructure & Operation. Jiří has experience in banking and telco area. His hoby is woodworking.

Radek Moc has been involved in IT for 30 years. Recently, he has mainly focused on IT transformations in the field of processes and culture, as well as in the field of IT architecture.

Already in 2012, he and his team at T-Mobile implemented a fully agile organization that contributed to the company’s number one position in the mobile communications market.

From 2018 to 2021, he devoted himself to WAG Payment Solutions IT’s transformation, which was part of the company’s digitization. He is currently an independent consultant in the areas of digitization and IT transformation.

Petr is a Czech publicist, information and communication media analyst and educator. He works as an editor for science and technology in Deník N. He has written and translated several books on IT, teaching at the University of Economics and the Faculty of Arts, Charles University. He worked gradually as a programmer, then in Softwarové noviny, he was the editor-in-chief of Inside magazine, the director of iCollege and the publisher of the web magazine 067.

Michal Bláha is the co-founder of atlas.cz, an entrepreneur, investor, holder of several Crystal Magnifiers, including Project of the Year and Personalities of the Year. He is also responsible for the foundation and the state management project HlidacStatu.cz and the Moderni-stat.cz server, where his long-term interest in innovation and digitization of the state and his experience in this area materializes.

Ondřej Profant, former deputy and representative of the capital city of Prague, today Deputy Minister for Regional Development and Deputy Prime Minister for Digitization Ivan Bartoš. Throughout his political career, he has focused on issues related to digitization and the deployment of open source software.

As a Member of Parliament, he was, for example, behind the draft law on banking identity, which allows communication with authorities through electronic banking data, or the law on the right to digital services, which guarantees citizens the opportunity to communicate with state authorities electronically. One of his priorities as a Member of Parliament was to enforce legislation that would allow him to start a business online in one day.

Zdeněk Zajíček, a graduate of the Faculty of Law in Prague and an imaginative innovator, is above all one of the key figures in digitization in our country. The general public knows him primarily as a pioneer in the digitalization of public administration – he has had a number of successful projects during his thirty-year career. With his team, he created the Czech POINT system, Data Boxes and Basic Registers in the first years of the new millennium. After that, he was in charge of ICT, among other things, as a deputy in the ministries. Since 2016, he has been the head of ICT UNIE (dealing with the introduction of modern information technologies in companies and state administration) and since the autumn of 2020 he has been the vice-president of the Chamber of Commerce. From this position, he managed to prepare and gain the support of deputies across the political spectrum for the Digital Services Right Act, known by the professional public as the “Digital Constitution”, and also for the Banking Identity Act, which provides easier access to the Citizen’s Portal for everyone, who has established internet banking.

Evgeny is a Business Development Manager with a 12 year experience in technology services and selling ITSM and ITOM solutions. Evgeny is also a certified ITIL Expert and is using his knowledge and experience to build trust and help customers realize the value of the best in breed IT management solutions and complex and long lasting projects and relations.

Roman has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer. 

After graduating from Brno University of Technology, he decided to deepen his knowledge at the British Bournemouth University, from which, in addition to the title, he also gained managerial skills, practical skills and an international overview.

Since 1993, he has been further deepening his practice in the form of improving processes or implementing new strategies and procedures in various technical, business and managerial positions. Major employers in his professional career are Hewlett-Packard, PREGIS, MERIIS and INTEDO. He gained key experience in the implementation of many different projects, which were mainly focused on ICT optimization for business support, business process analysis, maximizing the use of business information systems, implementation of complex solutions such as SAP, implementation of ITSM tools, etc.

He currently works at INTEDO, which provides solutions for service management automation, testing automation, implementation of robotics in practice, and focused on supporting the transformation of IT operations, such as creating a catalogue of competencies, etc.

Ing. Aleš Špidla studied technical cybernetics. In 2011, as the director of the Cyber Security Department at the Ministry of the Interior of the Czech Republic, he drafted the cyber security strategy of the Czech Republic and participated in discussions on the substantive intent and then the Cyber Security Act itself. He also worked as the head of the informatics section of the State Institute for Drug Control, director of the Department of Security Policies of the Ministry of Labor and Social Affairs, manager of the risk management department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist for cyber security and in the state enterprise NAKIT, s.p. as head of department in the security section. He then worked as a cyber security manager at the General Finance Directorate. He currently works as a cyber security manager at the Center for Cardiovascular and Transplant Surgery and as a cyber security manager at the Prague 5 City District Office. 

He is the president of the Czech Institute of Information Security Managers, the guarantor and pedagogue of the MBA study program “Management and Cyber Security” and the co-guarantor and pedagogue of the LL.M program “Information Protection” at the CEVRO Institute. He is a staunch evangelist of cyber and information security in all its aspects. He lectures at conferences, appears in the media, and publishes articles on this topic. Aleš Špidla is a certified cyber security auditor. 

Lead Consultant at Devoteam Alps & International Centre of Excellence with the main focus on IT Project Management and Agile Leadership and more than 5 years of experience with Project and Service Delivery Management using different frameworks in various environments (automotive, banking, insurance, technology) and more than 10 years of experience in IT industry.  

Jan is a process consultant and lecturer with a wide range of managerial experience. His domain is consulting in the field of IT service management, ITIL, IT Governance, including audit preparation, design and implementation of processes and tools, as well as training of specialists and managers. He also focuses on the preparation of the implementation team, coaching, solution design and relevant process engineering.

Filip acts in the ITSM field for 7 years. As a GuideVision consultant he has the opportunity to observe the implementation and usage of ITIL processes at a wide portfolio of customers. From technical background, he moved to the role of business analyst and manager. He enjoys following trends in the IT field and especially their application from theory into practice.

Filip’s work has mutually complemented with his studies of the master’s field “Information Systems and Technology” at the Prague University of Economics and Business. He therefore supplements the practical experience from the ITSM waters with theoretical knowledge from academic environment.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST. 

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech. 

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ. 

Ján Uriga works as a strategist in a network of highly specialized companies, where he focuses on projects in the field of strategic change management, customer experience, innovation and corporate culture. He is currently benefiting from 12 operations in the Big 4 world in his own boutique advisory iNNO8. At the Institute of Experimental Psychology of the Slovak Academy of Sciences, he was involved in research and application of social intelligence and decision-making by leaders within the PhD program. He is a co-founder of a project combining significant capacities in the field of behavioral economics. Since 2018, he has founded and led the European Competence Center – PwC Experience Center in Prague, which deals with the transformation program for organizations in the CEE region. 

David has been optimizing licenses and their costs for many years, primarily at Oracle. Thanks to his experience in Oracle, it can identify areas for optimization and savings that can be found in every customer. Savings can be achieved in the range of tens to hundreds of thousands of Czech crowns and much more for larger customers. 

He has worked for a number of large companies such as Alcatel-Lucent, Cisco, Citrix, Oracle, OpenText. 

2 years ago, his focus was extended to optimizing processes in companies on Ivanti and Efecte platforms. He is now a key person in the field of ITSM in cooperation with Efecte and is trying to promote this great technology on the Czech market.

Tereza has more than 10 years of experience in communication and change management at the international level. Tereza and her team are involved in building an optimal working climate and relationships through traditional and innovative communication channels and forms. Since 2020, she has also been actively involved in improving employee experience, especially in the field of scope of human resources. Her great hobby is the study of culture, both organizational and discovering the diversity of national cultures. Tereza graduated in business economics and management at the University of Economics in Prague.

After graduating from CVUT, Kozak left for the USA in 1985. Rudy never decided for a career related to his degree in civil engineering, and from the very beginning of his career he tended to gain experience in sales, marketing, direct business and working with customers. After eight years in the United States, Rudy returned to Europe. In the years 1994-2001, he founded and led the Czech branch of the US company Compaq Computer in Prague. For Hewlett Packard, Kozak was active in regional roles in the states of the former Eastern Europe and the Soviet Union. 

In 2015 he completely changed the industry – from IT environment to pharmaceutical – until September of this year he was the CEO of Astellas Pharma for the Czech Republic and Slovakia. In addition to the already mentioned experience, professional interest in the field of selection and education of corporate talent was added. Rudy Kozak would like to keep on in this area in the future as well. 

Oldřich is currently active as a consultant for KPCS CZ. He focuses mainly on cloud technologies, focusing on Microsoft products (Azure, M365) and their security. He also has experience from on-premises environments where he has worked for many years as an infrastructure architect. He enjoys extreme sports such as skateboarding, snowboarding and everything that raises a little adrenaline. He likes to travel and discover nature with his wife, daughter and son, who fill him with optimism. You can meet him at KPCS or Microsoft webinars