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He graduated from the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also graduated post-graduate studies. He worked in the Telecommunications Research Institute (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013, he has been employed by T-Systems Inc. (now T-Mobile) as a senior process architect in corporate architecture and process governance. In addition, he occasionally acts as an external consultant for ITIL / CobIT / ISO 20000 and an accredited ITIL and CobIT supervisor. He also worked on ITIL V2 revisions and as an examiner at APMG in the so-called ITIL V3 Examination Boards as the only representative from the CEE region. He is a regular speaker at the itSMF / ISACA / SI / ICTM conferences and as a proof reader participated in some ITIL translations into the Czech language. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

Mr. Kaimar Karu is a Managing Partner at Mindbridge, a consultancy firm operating out of London and Tallinn, focusing on strategic advisory services and facilitating complex decision-making with the help of the Cynefin framework.

Kaimar has a diverse career background in Information Technology, having worked as a practitioner and a manager in Software Development, Technical Operations, Project and Programme Management, and IT Service Management. Before joining Mindbridge, Kaimar worked as the Head of Product Strategy and Development at AXELOS, where he kicked off and lead the improvement programmes for the IT Service Management framework ITIL and the project management method PRINCE2 after their privatisation in 2013. He is the lead author of ITIL Practitioner, published in 2016, and the author and co-author of several papers on DevOps and Kanban. Prior to accepting the challenge at AXELOS, Kaimar spent three years immersed in the world of startups, Nordic pragmatism, and multi-billion-dollar acquisitions, working with Skype in his native Estonia. Kaimar has a Master’s degree in Philosophy from the University of Tartu, where he focused on Epistemology, Philosophy of Language, and Experimental Philosophy, exploring the challenges with intuitions and expert knowledge. He has a passion for helping people learn and improve and has worked as a teacher, trainer, and coach in schools, universities, and professional training organisations across Europe.
Although he’s now based in London, Kaimar travels a lot and can often be seen speaking at various events around the world or learning about the local food culture in one of his favourite destinations.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Radim Petras studied Information Technology at VŠB-TUO. During his studies, he joined Scandinavian company Tieto and soon he began to operate in the field of IT services management. Among other things, he managed the Service Desks department in the off-Scandinavian countries with a total of 120 employees. In this role, for example, he has expanded his team by establishing a department in India or led a program for automation of the Service Desk for the whole corporation. Three years ago, he joined StoraEnso’s internal IT division, working in the woodworking industry. StoraEnso has branches or manufacturing plants on all inhabited continents with a total of 26,000 employees. At StoraEnso, he worked until November 2017 as the Onsite Support Manager and also for the Service Desk. Since the end of Service Desk consolidation, he has been Head of IT Service Management.

He graduated from the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also graduated post-graduate studies. He worked in the Telecommunications Research Institute (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013, he has been employed by T-Systems Inc. (now T-Mobile) as a senior process architect in corporate architecture and process governance. In addition, he occasionally acts as an external consultant for ITIL / CobIT / ISO 20000 and an accredited ITIL and CobIT supervisor. He also worked on ITIL V2 revisions and as an examiner at APMG in the so-called ITIL V3 Examination Boards as the only representative from the CEE region. He is a regular speaker at the itSMF / ISACA / SI / ICTM conferences and as a proof reader participated in some ITIL translations into the Czech language. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

Mr. Kaimar Karu is a Managing Partner at Mindbridge, a consultancy firm operating out of London and Tallinn, focusing on strategic advisory services and facilitating complex decision-making with the help of the Cynefin framework.

Kaimar has a diverse career background in Information Technology, having worked as a practitioner and a manager in Software Development, Technical Operations, Project and Programme Management, and IT Service Management. Before joining Mindbridge, Kaimar worked as the Head of Product Strategy and Development at AXELOS, where he kicked off and lead the improvement programmes for the IT Service Management framework ITIL and the project management method PRINCE2 after their privatisation in 2013. He is the lead author of ITIL Practitioner, published in 2016, and the author and co-author of several papers on DevOps and Kanban. Prior to accepting the challenge at AXELOS, Kaimar spent three years immersed in the world of startups, Nordic pragmatism, and multi-billion-dollar acquisitions, working with Skype in his native Estonia. Kaimar has a Master’s degree in Philosophy from the University of Tartu, where he focused on Epistemology, Philosophy of Language, and Experimental Philosophy, exploring the challenges with intuitions and expert knowledge. He has a passion for helping people learn and improve and has worked as a teacher, trainer, and coach in schools, universities, and professional training organisations across Europe.
Although he’s now based in London, Kaimar travels a lot and can often be seen speaking at various events around the world or learning about the local food culture in one of his favourite destinations.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Radim Petras studied Information Technology at VŠB-TUO. During his studies, he joined Scandinavian company Tieto and soon he began to operate in the field of IT services management. Among other things, he managed the Service Desks department in the off-Scandinavian countries with a total of 120 employees. In this role, for example, he has expanded his team by establishing a department in India or led a program for automation of the Service Desk for the whole corporation. Three years ago, he joined StoraEnso’s internal IT division, working in the woodworking industry. StoraEnso has branches or manufacturing plants on all inhabited continents with a total of 26,000 employees. At StoraEnso, he worked until November 2017 as the Onsite Support Manager and also for the Service Desk. Since the end of Service Desk consolidation, he has been Head of IT Service Management.

He graduated from the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also graduated post-graduate studies. He worked in the Telecommunications Research Institute (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013, he has been employed by T-Systems Inc. (now T-Mobile) as a senior process architect in corporate architecture and process governance. In addition, he occasionally acts as an external consultant for ITIL / CobIT / ISO 20000 and an accredited ITIL and CobIT supervisor. He also worked on ITIL V2 revisions and as an examiner at APMG in the so-called ITIL V3 Examination Boards as the only representative from the CEE region. He is a regular speaker at the itSMF / ISACA / SI / ICTM conferences and as a proof reader participated in some ITIL translations into the Czech language. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

Mr. Kaimar Karu is a Managing Partner at Mindbridge, a consultancy firm operating out of London and Tallinn, focusing on strategic advisory services and facilitating complex decision-making with the help of the Cynefin framework.

Kaimar has a diverse career background in Information Technology, having worked as a practitioner and a manager in Software Development, Technical Operations, Project and Programme Management, and IT Service Management. Before joining Mindbridge, Kaimar worked as the Head of Product Strategy and Development at AXELOS, where he kicked off and lead the improvement programmes for the IT Service Management framework ITIL and the project management method PRINCE2 after their privatisation in 2013. He is the lead author of ITIL Practitioner, published in 2016, and the author and co-author of several papers on DevOps and Kanban. Prior to accepting the challenge at AXELOS, Kaimar spent three years immersed in the world of startups, Nordic pragmatism, and multi-billion-dollar acquisitions, working with Skype in his native Estonia. Kaimar has a Master’s degree in Philosophy from the University of Tartu, where he focused on Epistemology, Philosophy of Language, and Experimental Philosophy, exploring the challenges with intuitions and expert knowledge. He has a passion for helping people learn and improve and has worked as a teacher, trainer, and coach in schools, universities, and professional training organisations across Europe.
Although he’s now based in London, Kaimar travels a lot and can often be seen speaking at various events around the world or learning about the local food culture in one of his favourite destinations.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Radim Petras studied Information Technology at VŠB-TUO. During his studies, he joined Scandinavian company Tieto and soon he began to operate in the field of IT services management. Among other things, he managed the Service Desks department in the off-Scandinavian countries with a total of 120 employees. In this role, for example, he has expanded his team by establishing a department in India or led a program for automation of the Service Desk for the whole corporation. Three years ago, he joined StoraEnso’s internal IT division, working in the woodworking industry. StoraEnso has branches or manufacturing plants on all inhabited continents with a total of 26,000 employees. At StoraEnso, he worked until November 2017 as the Onsite Support Manager and also for the Service Desk. Since the end of Service Desk consolidation, he has been Head of IT Service Management.

He graduated from the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also graduated post-graduate studies. He worked in the Telecommunications Research Institute (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013, he has been employed by T-Systems Inc. (now T-Mobile) as a senior process architect in corporate architecture and process governance. In addition, he occasionally acts as an external consultant for ITIL / CobIT / ISO 20000 and an accredited ITIL and CobIT supervisor. He also worked on ITIL V2 revisions and as an examiner at APMG in the so-called ITIL V3 Examination Boards as the only representative from the CEE region. He is a regular speaker at the itSMF / ISACA / SI / ICTM conferences and as a proof reader participated in some ITIL translations into the Czech language. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

Mr. Kaimar Karu is a Managing Partner at Mindbridge, a consultancy firm operating out of London and Tallinn, focusing on strategic advisory services and facilitating complex decision-making with the help of the Cynefin framework.

Kaimar has a diverse career background in Information Technology, having worked as a practitioner and a manager in Software Development, Technical Operations, Project and Programme Management, and IT Service Management. Before joining Mindbridge, Kaimar worked as the Head of Product Strategy and Development at AXELOS, where he kicked off and lead the improvement programmes for the IT Service Management framework ITIL and the project management method PRINCE2 after their privatisation in 2013. He is the lead author of ITIL Practitioner, published in 2016, and the author and co-author of several papers on DevOps and Kanban. Prior to accepting the challenge at AXELOS, Kaimar spent three years immersed in the world of startups, Nordic pragmatism, and multi-billion-dollar acquisitions, working with Skype in his native Estonia. Kaimar has a Master’s degree in Philosophy from the University of Tartu, where he focused on Epistemology, Philosophy of Language, and Experimental Philosophy, exploring the challenges with intuitions and expert knowledge. He has a passion for helping people learn and improve and has worked as a teacher, trainer, and coach in schools, universities, and professional training organisations across Europe.
Although he’s now based in London, Kaimar travels a lot and can often be seen speaking at various events around the world or learning about the local food culture in one of his favourite destinations.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Radim Petras studied Information Technology at VŠB-TUO. During his studies, he joined Scandinavian company Tieto and soon he began to operate in the field of IT services management. Among other things, he managed the Service Desks department in the off-Scandinavian countries with a total of 120 employees. In this role, for example, he has expanded his team by establishing a department in India or led a program for automation of the Service Desk for the whole corporation. Three years ago, he joined StoraEnso’s internal IT division, working in the woodworking industry. StoraEnso has branches or manufacturing plants on all inhabited continents with a total of 26,000 employees. At StoraEnso, he worked until November 2017 as the Onsite Support Manager and also for the Service Desk. Since the end of Service Desk consolidation, he has been Head of IT Service Management.

He graduated from the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also graduated post-graduate studies. He worked in the Telecommunications Research Institute (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013, he has been employed by T-Systems Inc. (now T-Mobile) as a senior process architect in corporate architecture and process governance. In addition, he occasionally acts as an external consultant for ITIL / CobIT / ISO 20000 and an accredited ITIL and CobIT supervisor. He also worked on ITIL V2 revisions and as an examiner at APMG in the so-called ITIL V3 Examination Boards as the only representative from the CEE region. He is a regular speaker at the itSMF / ISACA / SI / ICTM conferences and as a proof reader participated in some ITIL translations into the Czech language. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

Mr. Kaimar Karu is a Managing Partner at Mindbridge, a consultancy firm operating out of London and Tallinn, focusing on strategic advisory services and facilitating complex decision-making with the help of the Cynefin framework.

Kaimar has a diverse career background in Information Technology, having worked as a practitioner and a manager in Software Development, Technical Operations, Project and Programme Management, and IT Service Management. Before joining Mindbridge, Kaimar worked as the Head of Product Strategy and Development at AXELOS, where he kicked off and lead the improvement programmes for the IT Service Management framework ITIL and the project management method PRINCE2 after their privatisation in 2013. He is the lead author of ITIL Practitioner, published in 2016, and the author and co-author of several papers on DevOps and Kanban. Prior to accepting the challenge at AXELOS, Kaimar spent three years immersed in the world of startups, Nordic pragmatism, and multi-billion-dollar acquisitions, working with Skype in his native Estonia. Kaimar has a Master’s degree in Philosophy from the University of Tartu, where he focused on Epistemology, Philosophy of Language, and Experimental Philosophy, exploring the challenges with intuitions and expert knowledge. He has a passion for helping people learn and improve and has worked as a teacher, trainer, and coach in schools, universities, and professional training organisations across Europe.
Although he’s now based in London, Kaimar travels a lot and can often be seen speaking at various events around the world or learning about the local food culture in one of his favourite destinations.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Radim Petras studied Information Technology at VŠB-TUO. During his studies, he joined Scandinavian company Tieto and soon he began to operate in the field of IT services management. Among other things, he managed the Service Desks department in the off-Scandinavian countries with a total of 120 employees. In this role, for example, he has expanded his team by establishing a department in India or led a program for automation of the Service Desk for the whole corporation. Three years ago, he joined StoraEnso’s internal IT division, working in the woodworking industry. StoraEnso has branches or manufacturing plants on all inhabited continents with a total of 26,000 employees. At StoraEnso, he worked until November 2017 as the Onsite Support Manager and also for the Service Desk. Since the end of Service Desk consolidation, he has been Head of IT Service Management.

He graduated from the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also graduated post-graduate studies. He worked in the Telecommunications Research Institute (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013, he has been employed by T-Systems Inc. (now T-Mobile) as a senior process architect in corporate architecture and process governance. In addition, he occasionally acts as an external consultant for ITIL / CobIT / ISO 20000 and an accredited ITIL and CobIT supervisor. He also worked on ITIL V2 revisions and as an examiner at APMG in the so-called ITIL V3 Examination Boards as the only representative from the CEE region. He is a regular speaker at the itSMF / ISACA / SI / ICTM conferences and as a proof reader participated in some ITIL translations into the Czech language. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

Mr. Kaimar Karu is a Managing Partner at Mindbridge, a consultancy firm operating out of London and Tallinn, focusing on strategic advisory services and facilitating complex decision-making with the help of the Cynefin framework.

Kaimar has a diverse career background in Information Technology, having worked as a practitioner and a manager in Software Development, Technical Operations, Project and Programme Management, and IT Service Management. Before joining Mindbridge, Kaimar worked as the Head of Product Strategy and Development at AXELOS, where he kicked off and lead the improvement programmes for the IT Service Management framework ITIL and the project management method PRINCE2 after their privatisation in 2013. He is the lead author of ITIL Practitioner, published in 2016, and the author and co-author of several papers on DevOps and Kanban. Prior to accepting the challenge at AXELOS, Kaimar spent three years immersed in the world of startups, Nordic pragmatism, and multi-billion-dollar acquisitions, working with Skype in his native Estonia. Kaimar has a Master’s degree in Philosophy from the University of Tartu, where he focused on Epistemology, Philosophy of Language, and Experimental Philosophy, exploring the challenges with intuitions and expert knowledge. He has a passion for helping people learn and improve and has worked as a teacher, trainer, and coach in schools, universities, and professional training organisations across Europe.
Although he’s now based in London, Kaimar travels a lot and can often be seen speaking at various events around the world or learning about the local food culture in one of his favourite destinations.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Radim Petras studied Information Technology at VŠB-TUO. During his studies, he joined Scandinavian company Tieto and soon he began to operate in the field of IT services management. Among other things, he managed the Service Desks department in the off-Scandinavian countries with a total of 120 employees. In this role, for example, he has expanded his team by establishing a department in India or led a program for automation of the Service Desk for the whole corporation. Three years ago, he joined StoraEnso’s internal IT division, working in the woodworking industry. StoraEnso has branches or manufacturing plants on all inhabited continents with a total of 26,000 employees. At StoraEnso, he worked until November 2017 as the Onsite Support Manager and also for the Service Desk. Since the end of Service Desk consolidation, he has been Head of IT Service Management.

He graduated from the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also graduated post-graduate studies. He worked in the Telecommunications Research Institute (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013, he has been employed by T-Systems Inc. (now T-Mobile) as a senior process architect in corporate architecture and process governance. In addition, he occasionally acts as an external consultant for ITIL / CobIT / ISO 20000 and an accredited ITIL and CobIT supervisor. He also worked on ITIL V2 revisions and as an examiner at APMG in the so-called ITIL V3 Examination Boards as the only representative from the CEE region. He is a regular speaker at the itSMF / ISACA / SI / ICTM conferences and as a proof reader participated in some ITIL translations into the Czech language. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

Mr. Kaimar Karu is a Managing Partner at Mindbridge, a consultancy firm operating out of London and Tallinn, focusing on strategic advisory services and facilitating complex decision-making with the help of the Cynefin framework.

Kaimar has a diverse career background in Information Technology, having worked as a practitioner and a manager in Software Development, Technical Operations, Project and Programme Management, and IT Service Management. Before joining Mindbridge, Kaimar worked as the Head of Product Strategy and Development at AXELOS, where he kicked off and lead the improvement programmes for the IT Service Management framework ITIL and the project management method PRINCE2 after their privatisation in 2013. He is the lead author of ITIL Practitioner, published in 2016, and the author and co-author of several papers on DevOps and Kanban. Prior to accepting the challenge at AXELOS, Kaimar spent three years immersed in the world of startups, Nordic pragmatism, and multi-billion-dollar acquisitions, working with Skype in his native Estonia. Kaimar has a Master’s degree in Philosophy from the University of Tartu, where he focused on Epistemology, Philosophy of Language, and Experimental Philosophy, exploring the challenges with intuitions and expert knowledge. He has a passion for helping people learn and improve and has worked as a teacher, trainer, and coach in schools, universities, and professional training organisations across Europe.
Although he’s now based in London, Kaimar travels a lot and can often be seen speaking at various events around the world or learning about the local food culture in one of his favourite destinations.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Radim Petras studied Information Technology at VŠB-TUO. During his studies, he joined Scandinavian company Tieto and soon he began to operate in the field of IT services management. Among other things, he managed the Service Desks department in the off-Scandinavian countries with a total of 120 employees. In this role, for example, he has expanded his team by establishing a department in India or led a program for automation of the Service Desk for the whole corporation. Three years ago, he joined StoraEnso’s internal IT division, working in the woodworking industry. StoraEnso has branches or manufacturing plants on all inhabited continents with a total of 26,000 employees. At StoraEnso, he worked until November 2017 as the Onsite Support Manager and also for the Service Desk. Since the end of Service Desk consolidation, he has been Head of IT Service Management.

He graduated from the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also graduated post-graduate studies. He worked in the Telecommunications Research Institute (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013, he has been employed by T-Systems Inc. (now T-Mobile) as a senior process architect in corporate architecture and process governance. In addition, he occasionally acts as an external consultant for ITIL / CobIT / ISO 20000 and an accredited ITIL and CobIT supervisor. He also worked on ITIL V2 revisions and as an examiner at APMG in the so-called ITIL V3 Examination Boards as the only representative from the CEE region. He is a regular speaker at the itSMF / ISACA / SI / ICTM conferences and as a proof reader participated in some ITIL translations into the Czech language. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

Mr. Kaimar Karu is a Managing Partner at Mindbridge, a consultancy firm operating out of London and Tallinn, focusing on strategic advisory services and facilitating complex decision-making with the help of the Cynefin framework.

Kaimar has a diverse career background in Information Technology, having worked as a practitioner and a manager in Software Development, Technical Operations, Project and Programme Management, and IT Service Management. Before joining Mindbridge, Kaimar worked as the Head of Product Strategy and Development at AXELOS, where he kicked off and lead the improvement programmes for the IT Service Management framework ITIL and the project management method PRINCE2 after their privatisation in 2013. He is the lead author of ITIL Practitioner, published in 2016, and the author and co-author of several papers on DevOps and Kanban. Prior to accepting the challenge at AXELOS, Kaimar spent three years immersed in the world of startups, Nordic pragmatism, and multi-billion-dollar acquisitions, working with Skype in his native Estonia. Kaimar has a Master’s degree in Philosophy from the University of Tartu, where he focused on Epistemology, Philosophy of Language, and Experimental Philosophy, exploring the challenges with intuitions and expert knowledge. He has a passion for helping people learn and improve and has worked as a teacher, trainer, and coach in schools, universities, and professional training organisations across Europe.
Although he’s now based in London, Kaimar travels a lot and can often be seen speaking at various events around the world or learning about the local food culture in one of his favourite destinations.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Radim Petras studied Information Technology at VŠB-TUO. During his studies, he joined Scandinavian company Tieto and soon he began to operate in the field of IT services management. Among other things, he managed the Service Desks department in the off-Scandinavian countries with a total of 120 employees. In this role, for example, he has expanded his team by establishing a department in India or led a program for automation of the Service Desk for the whole corporation. Three years ago, he joined StoraEnso’s internal IT division, working in the woodworking industry. StoraEnso has branches or manufacturing plants on all inhabited continents with a total of 26,000 employees. At StoraEnso, he worked until November 2017 as the Onsite Support Manager and also for the Service Desk. Since the end of Service Desk consolidation, he has been Head of IT Service Management.

He graduated from the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also graduated post-graduate studies. He worked in the Telecommunications Research Institute (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013, he has been employed by T-Systems Inc. (now T-Mobile) as a senior process architect in corporate architecture and process governance. In addition, he occasionally acts as an external consultant for ITIL / CobIT / ISO 20000 and an accredited ITIL and CobIT supervisor. He also worked on ITIL V2 revisions and as an examiner at APMG in the so-called ITIL V3 Examination Boards as the only representative from the CEE region. He is a regular speaker at the itSMF / ISACA / SI / ICTM conferences and as a proof reader participated in some ITIL translations into the Czech language. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

Mr. Kaimar Karu is a Managing Partner at Mindbridge, a consultancy firm operating out of London and Tallinn, focusing on strategic advisory services and facilitating complex decision-making with the help of the Cynefin framework.

Kaimar has a diverse career background in Information Technology, having worked as a practitioner and a manager in Software Development, Technical Operations, Project and Programme Management, and IT Service Management. Before joining Mindbridge, Kaimar worked as the Head of Product Strategy and Development at AXELOS, where he kicked off and lead the improvement programmes for the IT Service Management framework ITIL and the project management method PRINCE2 after their privatisation in 2013. He is the lead author of ITIL Practitioner, published in 2016, and the author and co-author of several papers on DevOps and Kanban. Prior to accepting the challenge at AXELOS, Kaimar spent three years immersed in the world of startups, Nordic pragmatism, and multi-billion-dollar acquisitions, working with Skype in his native Estonia. Kaimar has a Master’s degree in Philosophy from the University of Tartu, where he focused on Epistemology, Philosophy of Language, and Experimental Philosophy, exploring the challenges with intuitions and expert knowledge. He has a passion for helping people learn and improve and has worked as a teacher, trainer, and coach in schools, universities, and professional training organisations across Europe.
Although he’s now based in London, Kaimar travels a lot and can often be seen speaking at various events around the world or learning about the local food culture in one of his favourite destinations.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Radim Petras studied Information Technology at VŠB-TUO. During his studies, he joined Scandinavian company Tieto and soon he began to operate in the field of IT services management. Among other things, he managed the Service Desks department in the off-Scandinavian countries with a total of 120 employees. In this role, for example, he has expanded his team by establishing a department in India or led a program for automation of the Service Desk for the whole corporation. Three years ago, he joined StoraEnso’s internal IT division, working in the woodworking industry. StoraEnso has branches or manufacturing plants on all inhabited continents with a total of 26,000 employees. At StoraEnso, he worked until November 2017 as the Onsite Support Manager and also for the Service Desk. Since the end of Service Desk consolidation, he has been Head of IT Service Management.