Theme: How do humans keep pace with technology acceleration in the digital age?  What is the future of ITSM, Technology and People? 

1. ITSM & People  

2. Leadership & new skills in the digital age 

3. The future of IT and technology – opportunity or risk for people? 

4. No Digital but Cultural Transformation  


Tereza Křetínská

Tereza has more than 10 years of experience in communication and change management at the international level. Since 2020, she has also been actively involved in improving employee experience, especially in the field of scope of human resources.

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Rudy Kozak

After graduating from CVUT, Kozak left for the USA in 1985. In the years 1994-2001, he founded and led the Czech branch of the US company Compaq Computer in Prague. Later he worked for Hewlett Packard and Astellas Pharma.

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Oldřich Šrubař

Oldřich is currently active as a consultant for KPCS CZ. He focuses mainly on cloud technologies, focusing on Microsoft products (Azure, M365) and their security.

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Martin Vitouš

Martin has been in IT for nearly 30 years. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT.

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Lenka Pincot

Lenka Pincot is a leader of organizational transformations and strategic changes. Her focus is on enhancing business agility by building a culture of efficient teams and aligning business and IT strategies.

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Vladimír Dzurilla

Vladimir currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center. He also serves as Advisor to the Prime Minister for ICT and Digitization.

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Pavol Holbík

Pavol is a consultant and trainer of OMNICOM, he performs in the field of design, implementation and optimization of IT practices by ITIL, Cobit, Agile, DevOps, Lean Management and ISO 20000 standard.

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Paul Wilkinson

Paul Wilkinson is the director and owner of GamingWorks. He has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator.

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Kaimar Karu

Kaimar has been working at the intersection of digital technology, business development, and policy-making for more than 20 years, most recently as the Minister of Foreign Trade and Information Technology of the Republic of Estonia.

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Jiří Voříšek

Jiří Voříšek is Professor Emeritus and former Head of the Department of Information Technology at the Faculty of Informatics and Statistics of the University of Economics in Prague.

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Eddy Peters

Eddy Peters is a principal ITSM consultant at CTG, combining plus twenty years of managerial, technical and process working experience in IT. He is continuously in search of ways to optimize the relation between business and IT and deliver integrated services which maximize the capability of the organization to deliver the expected business outcome.

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Organizing Committee

Robert Krajča


Hana Žaludová


Jaroslav Rokyta


Dan Petřivalský


Patrik Šolc


Jan Kovář


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