„Inspired by ITIL and ITSM“ 14th ANNUAL CONFERENCE ITSMF CZ
23. 1. – 24. 1. 2020
Paul Wilkinson, director and owner of GamingWorks.
Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.
Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.
He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.
In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.
Senior Modern Service Management Consultant | Microsoft
He gained his Master diploma in Application Informatics and System
Engineering on VŠB – Technical University of Ostrava. During his
whole ITSM career he was working in corporate environment. Started
within IBM Global Delivery Center, then leading global ITSM team in
Diebold-Nixdorf and currently he is consulting for Microsoft Enterprise
customers in EMEA region. His main focus is to enable customers to reach
full benefits of Microsoft Cloud and on-premise technologies by applying
Modern Service Management approach. He holds ITIL v3 Expert, PRINCE2
Practitioner and PROSCI Change Practitioner. He is very passionate about
Service Management and technologies and he is enjoying exploring new
areas.
Project and Test manager. Focused on work for banks and telco operators on projects from IT area and transformation projects. Lecturer for tesena and Czech sociaty for Quality. Currently working for Zoom International as Quality Assurance Director. Agile Enthusiast. Certified Scrum Master and vertified Test Manager.
Among other things, Radim Petráš headed the Service Desk department at Tieto, with a total of 120 employees. In this role, for example, he expanded the team to a department in India or led a program to automate Service Desk for the entire corporation. Five years ago, he joined the internal IT department of StoraEnso operating in a woodworking industry. StoraEnso has branches or production facilities on all inhabited continents with a total of 26,000 employees. Radim worked for StoraEnso until November 2017 as Manager for Onsite Support and Service Desk. Since the end of Service Desk consolidation, he has started to standardize IT processes across the company and as Director, the Service Integration Office is responsible for the complete operation of SIAM processes and ITSM tools in StoraEnso IT.
Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.
Tomas has many years of experience in software development methodology, process management and information security management in global companies. He currently works as the Head of Information Security in the Czech-American startup GoodData, where he built an information security management system in accordance with the requirements of ISO 27002: 2013, certified SOC 2 and completed HIPAA and GDPR requirements. He focuses on finding synergies between agile IT development and operation methodologies and requires standard security and quality management. He is a member of the Czech ISACA branch committee and holds the CISM certification.
Vladimir Kruta, Dip Mgmt – ITSM accredited lecturer
He graduated in management at The Open University of the Czech Republic. He has worked for 14 years in international business, administration, quality, sales, and partner channel development focused on distribution of software solutions. He has a practice with the leadership of a global IT team. He has been working for more than 12 years as a lecturer and consultant. He is the holder of the certificates e.g. in ITIL v3, ITIL v2 (Foundations, V3 Intermediate Certificates in Service Operation, Service Design, Operational Support & Analysis, Service Strategy, Release, Control & Validation, Continuous Service Improvement, Planning, Protection & Optimization, Prince2 Foundation, ISO 9000-2000 Transition Auditor, ISO 14000 Enviromental Management System Internal Auditor and ITIL EXPERT.
Aleš Kruczek left his scientific activities at the Czech Technical University in Prague, where he worked in the Center of Internal Combustion Engines and Cars to focus on the IT world. In 2010, he became IT Director at ALD Automotive. He will share experience with company process management with us, focusing on surprisingly high process penetration for IT operations, business support and project activities.
Aleš Kruczek, ALD Automotive, Information Technology and Project Office Director
Jakub Kožnar graduated from FEE CTU in Technical Cybernetics. He has been working in the field of information technology since 2000 and now manages the corporate IT of the Czech pharmaceutical company Contipro. In addition to IT, he is also responsible for the operation of control systems and industrial automation of production technologies.
Jakub Kožnar, IT manager, Contipro
In 2015, he joined ComAp where he managed the transformation of IT department. This department has then transformed from a local support team to a global service organization that is an equal partner for business.
Vaclav has many years of experience in the field of service management and program management in an international environment.
Václav Chaloupka, Executive IT Director, ComAp
Marek Kaňák has many years of experience in ITIL and IT management. He was one of the first people to implement ITIL in the Czech Republic. Since 1998 he managed IT teams at Česká spořitelna and today he manages IT support not only for the City of Ostrava at OVANET a.s.
Marek Kaňák, Head of IT Support, OVANET, a.s.
In the last decade, IT Service Management (ITSM) has undergone transformations. On the one hand, tools and technologies are becoming more sophisticated and processes more efficient. At the same time, IT departments were under pressure to better align their services with business activities and demonstrate how they contribute to business success. In some cases, companies have to spend “IT money” originally intended for investment in other technologies to achieve regulatory compliance – examples are Sarbanes Oxley, COBIT and ISO 20000.
The world, we live in, is a year older again, hopefully even wiser. The same applies to the IT Service Management Community (ITSM) in the sense that the entire industry has moved forward in 2019. New versions of ITIL and COBIT and Global Best Practice Standard for Service desk have been published. What is experience with these new versions of standards? What are benefits?
Let´s come to listen to interesting lectures from the hottest trends of ITSM, on which are the conference program streams focused:
Paul Wilkinson, director and owner of GamingWorks.
Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.
Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.
He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.
In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.
Senior Modern Service Management Consultant | Microsoft
He gained his Master diploma in Application Informatics and System
Engineering on VŠB – Technical University of Ostrava. During his
whole ITSM career he was working in corporate environment. Started
within IBM Global Delivery Center, then leading global ITSM team in
Diebold-Nixdorf and currently he is consulting for Microsoft Enterprise
customers in EMEA region. His main focus is to enable customers to reach
full benefits of Microsoft Cloud and on-premise technologies by applying
Modern Service Management approach. He holds ITIL v3 Expert, PRINCE2
Practitioner and PROSCI Change Practitioner. He is very passionate about
Service Management and technologies and he is enjoying exploring new
areas.
Project and Test manager. Focused on work for banks and telco operators on projects from IT area and transformation projects. Lecturer for tesena and Czech sociaty for Quality. Currently working for Zoom International as Quality Assurance Director. Agile Enthusiast. Certified Scrum Master and vertified Test Manager.
Among other things, Radim Petráš headed the Service Desk department at Tieto, with a total of 120 employees. In this role, for example, he expanded the team to a department in India or led a program to automate Service Desk for the entire corporation. Five years ago, he joined the internal IT department of StoraEnso operating in a woodworking industry. StoraEnso has branches or production facilities on all inhabited continents with a total of 26,000 employees. Radim worked for StoraEnso until November 2017 as Manager for Onsite Support and Service Desk. Since the end of Service Desk consolidation, he has started to standardize IT processes across the company and as Director, the Service Integration Office is responsible for the complete operation of SIAM processes and ITSM tools in StoraEnso IT.
Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.
Tomas has many years of experience in software development methodology, process management and information security management in global companies. He currently works as the Head of Information Security in the Czech-American startup GoodData, where he built an information security management system in accordance with the requirements of ISO 27002: 2013, certified SOC 2 and completed HIPAA and GDPR requirements. He focuses on finding synergies between agile IT development and operation methodologies and requires standard security and quality management. He is a member of the Czech ISACA branch committee and holds the CISM certification.
Vladimir Kruta, Dip Mgmt – ITSM accredited lecturer
He graduated in management at The Open University of the Czech Republic. He has worked for 14 years in international business, administration, quality, sales, and partner channel development focused on distribution of software solutions. He has a practice with the leadership of a global IT team. He has been working for more than 12 years as a lecturer and consultant. He is the holder of the certificates e.g. in ITIL v3, ITIL v2 (Foundations, V3 Intermediate Certificates in Service Operation, Service Design, Operational Support & Analysis, Service Strategy, Release, Control & Validation, Continuous Service Improvement, Planning, Protection & Optimization, Prince2 Foundation, ISO 9000-2000 Transition Auditor, ISO 14000 Enviromental Management System Internal Auditor and ITIL EXPERT.
Aleš Kruczek left his scientific activities at the Czech Technical University in Prague, where he worked in the Center of Internal Combustion Engines and Cars to focus on the IT world. In 2010, he became IT Director at ALD Automotive. He will share experience with company process management with us, focusing on surprisingly high process penetration for IT operations, business support and project activities.
Aleš Kruczek, ALD Automotive, Information Technology and Project Office Director
Jakub Kožnar graduated from FEE CTU in Technical Cybernetics. He has been working in the field of information technology since 2000 and now manages the corporate IT of the Czech pharmaceutical company Contipro. In addition to IT, he is also responsible for the operation of control systems and industrial automation of production technologies.
Jakub Kožnar, IT manager, Contipro
In 2015, he joined ComAp where he managed the transformation of IT department. This department has then transformed from a local support team to a global service organization that is an equal partner for business.
Vaclav has many years of experience in the field of service management and program management in an international environment.
Václav Chaloupka, Executive IT Director, ComAp
Marek Kaňák has many years of experience in ITIL and IT management. He was one of the first people to implement ITIL in the Czech Republic. Since 1998 he managed IT teams at Česká spořitelna and today he manages IT support not only for the City of Ostrava at OVANET a.s.
Marek Kaňák, Head of IT Support, OVANET, a.s.
The itSMF CZ* conference will be held in the newly built conference premises of Cubex Centrum, Prague 4. Based on responses from previous years, we choose 2, respectively 3 halls for parallel running thematic streams and generous space for booths.
Hall A1 Africa is dedicated to professional lectures (25 minutes), Hall A2 Act and hall B Blaník is reserved also for workshops and partner presentations.
The conference is traditionally two-day. On Thursday at 9 am – 6 pm and on Friday 9 am – 1 pm. Refreshments will be provided on both days. We expect about 250 visitors from the commercial and public sectors.
We are preparing panel discussions during the conference. At the end of the first day, we invite participants to the Networking Dinner with an accompanying program (itSMF Awards 2020). As part of the itSMF Awards 2020, we will announce the finalists for the ITSMF IT Project of 2019.
Paul Wilkinson, director and owner of GamingWorks.
Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.
Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.
He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.
In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.
Senior Modern Service Management Consultant | Microsoft
He gained his Master diploma in Application Informatics and System
Engineering on VŠB – Technical University of Ostrava. During his
whole ITSM career he was working in corporate environment. Started
within IBM Global Delivery Center, then leading global ITSM team in
Diebold-Nixdorf and currently he is consulting for Microsoft Enterprise
customers in EMEA region. His main focus is to enable customers to reach
full benefits of Microsoft Cloud and on-premise technologies by applying
Modern Service Management approach. He holds ITIL v3 Expert, PRINCE2
Practitioner and PROSCI Change Practitioner. He is very passionate about
Service Management and technologies and he is enjoying exploring new
areas.
Project and Test manager. Focused on work for banks and telco operators on projects from IT area and transformation projects. Lecturer for tesena and Czech sociaty for Quality. Currently working for Zoom International as Quality Assurance Director. Agile Enthusiast. Certified Scrum Master and vertified Test Manager.
Among other things, Radim Petráš headed the Service Desk department at Tieto, with a total of 120 employees. In this role, for example, he expanded the team to a department in India or led a program to automate Service Desk for the entire corporation. Five years ago, he joined the internal IT department of StoraEnso operating in a woodworking industry. StoraEnso has branches or production facilities on all inhabited continents with a total of 26,000 employees. Radim worked for StoraEnso until November 2017 as Manager for Onsite Support and Service Desk. Since the end of Service Desk consolidation, he has started to standardize IT processes across the company and as Director, the Service Integration Office is responsible for the complete operation of SIAM processes and ITSM tools in StoraEnso IT.
Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.
Tomas has many years of experience in software development methodology, process management and information security management in global companies. He currently works as the Head of Information Security in the Czech-American startup GoodData, where he built an information security management system in accordance with the requirements of ISO 27002: 2013, certified SOC 2 and completed HIPAA and GDPR requirements. He focuses on finding synergies between agile IT development and operation methodologies and requires standard security and quality management. He is a member of the Czech ISACA branch committee and holds the CISM certification.
Vladimir Kruta, Dip Mgmt – ITSM accredited lecturer
He graduated in management at The Open University of the Czech Republic. He has worked for 14 years in international business, administration, quality, sales, and partner channel development focused on distribution of software solutions. He has a practice with the leadership of a global IT team. He has been working for more than 12 years as a lecturer and consultant. He is the holder of the certificates e.g. in ITIL v3, ITIL v2 (Foundations, V3 Intermediate Certificates in Service Operation, Service Design, Operational Support & Analysis, Service Strategy, Release, Control & Validation, Continuous Service Improvement, Planning, Protection & Optimization, Prince2 Foundation, ISO 9000-2000 Transition Auditor, ISO 14000 Enviromental Management System Internal Auditor and ITIL EXPERT.
Aleš Kruczek left his scientific activities at the Czech Technical University in Prague, where he worked in the Center of Internal Combustion Engines and Cars to focus on the IT world. In 2010, he became IT Director at ALD Automotive. He will share experience with company process management with us, focusing on surprisingly high process penetration for IT operations, business support and project activities.
Aleš Kruczek, ALD Automotive, Information Technology and Project Office Director
Jakub Kožnar graduated from FEE CTU in Technical Cybernetics. He has been working in the field of information technology since 2000 and now manages the corporate IT of the Czech pharmaceutical company Contipro. In addition to IT, he is also responsible for the operation of control systems and industrial automation of production technologies.
Jakub Kožnar, IT manager, Contipro
In 2015, he joined ComAp where he managed the transformation of IT department. This department has then transformed from a local support team to a global service organization that is an equal partner for business.
Vaclav has many years of experience in the field of service management and program management in an international environment.
Václav Chaloupka, Executive IT Director, ComAp
Marek Kaňák has many years of experience in ITIL and IT management. He was one of the first people to implement ITIL in the Czech Republic. Since 1998 he managed IT teams at Česká spořitelna and today he manages IT support not only for the City of Ostrava at OVANET a.s.
Marek Kaňák, Head of IT Support, OVANET, a.s.
The 14th annual of the conference is held under the auspices of the renowned Cimrmanological Society known as the Jara Cimrman Theater& (https://www.cimrman.at/ ). Our partners are also Paraple Center and Echo Agency.
Prof. ing. Jiří Voříšek, CSc., university teacher and consultant for areas of SSME (Service Science Management and Engineering), strategic management of information systems, system integration, methodology for development and operation of IS / ICT and methodology for outsourcing of IS / ICT, ASP. Adviser to the Deputy Minister of the Interior of the Czech Republic for ICT.
Ing. Vladimír Dzurilla, Dip Mgmt, Chief Executive Officer of the Shared Services Center of the State Treasury, s.e., Adviser to the Prime Minister for ICT and Digitization, the Plenipotentiary of Government for IT and Digitization. His main areas of interest are transformation projects in the telecommunications, finance and government sectors.
Paul Wilkinson, director and owner of GamingWorks.
Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.
Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.
He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.
In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.
Senior Modern Service Management Consultant | Microsoft
He gained his Master diploma in Application Informatics and System
Engineering on VŠB – Technical University of Ostrava. During his
whole ITSM career he was working in corporate environment. Started
within IBM Global Delivery Center, then leading global ITSM team in
Diebold-Nixdorf and currently he is consulting for Microsoft Enterprise
customers in EMEA region. His main focus is to enable customers to reach
full benefits of Microsoft Cloud and on-premise technologies by applying
Modern Service Management approach. He holds ITIL v3 Expert, PRINCE2
Practitioner and PROSCI Change Practitioner. He is very passionate about
Service Management and technologies and he is enjoying exploring new
areas.
Project and Test manager. Focused on work for banks and telco operators on projects from IT area and transformation projects. Lecturer for tesena and Czech sociaty for Quality. Currently working for Zoom International as Quality Assurance Director. Agile Enthusiast. Certified Scrum Master and vertified Test Manager.
Among other things, Radim Petráš headed the Service Desk department at Tieto, with a total of 120 employees. In this role, for example, he expanded the team to a department in India or led a program to automate Service Desk for the entire corporation. Five years ago, he joined the internal IT department of StoraEnso operating in a woodworking industry. StoraEnso has branches or production facilities on all inhabited continents with a total of 26,000 employees. Radim worked for StoraEnso until November 2017 as Manager for Onsite Support and Service Desk. Since the end of Service Desk consolidation, he has started to standardize IT processes across the company and as Director, the Service Integration Office is responsible for the complete operation of SIAM processes and ITSM tools in StoraEnso IT.
Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.
Tomas has many years of experience in software development methodology, process management and information security management in global companies. He currently works as the Head of Information Security in the Czech-American startup GoodData, where he built an information security management system in accordance with the requirements of ISO 27002: 2013, certified SOC 2 and completed HIPAA and GDPR requirements. He focuses on finding synergies between agile IT development and operation methodologies and requires standard security and quality management. He is a member of the Czech ISACA branch committee and holds the CISM certification.
Vladimir Kruta, Dip Mgmt – ITSM accredited lecturer
He graduated in management at The Open University of the Czech Republic. He has worked for 14 years in international business, administration, quality, sales, and partner channel development focused on distribution of software solutions. He has a practice with the leadership of a global IT team. He has been working for more than 12 years as a lecturer and consultant. He is the holder of the certificates e.g. in ITIL v3, ITIL v2 (Foundations, V3 Intermediate Certificates in Service Operation, Service Design, Operational Support & Analysis, Service Strategy, Release, Control & Validation, Continuous Service Improvement, Planning, Protection & Optimization, Prince2 Foundation, ISO 9000-2000 Transition Auditor, ISO 14000 Enviromental Management System Internal Auditor and ITIL EXPERT.
Aleš Kruczek left his scientific activities at the Czech Technical University in Prague, where he worked in the Center of Internal Combustion Engines and Cars to focus on the IT world. In 2010, he became IT Director at ALD Automotive. He will share experience with company process management with us, focusing on surprisingly high process penetration for IT operations, business support and project activities.
Aleš Kruczek, ALD Automotive, Information Technology and Project Office Director
Jakub Kožnar graduated from FEE CTU in Technical Cybernetics. He has been working in the field of information technology since 2000 and now manages the corporate IT of the Czech pharmaceutical company Contipro. In addition to IT, he is also responsible for the operation of control systems and industrial automation of production technologies.
Jakub Kožnar, IT manager, Contipro
In 2015, he joined ComAp where he managed the transformation of IT department. This department has then transformed from a local support team to a global service organization that is an equal partner for business.
Vaclav has many years of experience in the field of service management and program management in an international environment.
Václav Chaloupka, Executive IT Director, ComAp
Marek Kaňák has many years of experience in ITIL and IT management. He was one of the first people to implement ITIL in the Czech Republic. Since 1998 he managed IT teams at Česká spořitelna and today he manages IT support not only for the City of Ostrava at OVANET a.s.
Marek Kaňák, Head of IT Support, OVANET, a.s.
Paul Wilkinson, director and owner of GamingWorks. Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator...
Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies:
Senior Modern Service Management Consultant | Microsoft He gained his Master diploma in Application Informatics and ...
Project and Test manager. Focused on work for banks and telco operators on projects from IT area and transformation projects. Lecturer for tesena...
Among other things, Radim Petráš headed the Service Desk department at Tieto, with a total of 120 employees. In this role, for example, he expanded the team to a department in...
Process consultant and lector with wide range of management experience. Provision of consultancy...
Tomas has many years of experience in software development methodology, process management and information security management in global companies...
Vladimir Kruta, Dip Mgmt - ITSM accredited lecturer. He graduated in management at The Open University of the Czech Republic. He has worked for 14 years in international business...
Aleš Kruczek left his scientific activities at the Czech Technical University in Prague, where he worked in the Center of Internal Combustion Engines and Cars to focus on the IT world. In 2010, he became...
Jakub Kožnar graduated from FEE CTU in Technical Cybernetics. He has been working in the field of information technology since 2000 and now manages the corporate IT of the Czech pharmaceutical company...
In 2015, he joined ComAp where he managed the transformation of IT department. This department has then transformed from a local support team to a global service organization that is an equal partner for business...
Marek Kaňák has many years of experience in ITIL and IT management. He was one of the first people to implement ITIL in the Czech Republic...
Paul Wilkinson, director and owner of GamingWorks.
Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.
Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.
He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.
In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.
Senior Modern Service Management Consultant | Microsoft
He gained his Master diploma in Application Informatics and System
Engineering on VŠB – Technical University of Ostrava. During his
whole ITSM career he was working in corporate environment. Started
within IBM Global Delivery Center, then leading global ITSM team in
Diebold-Nixdorf and currently he is consulting for Microsoft Enterprise
customers in EMEA region. His main focus is to enable customers to reach
full benefits of Microsoft Cloud and on-premise technologies by applying
Modern Service Management approach. He holds ITIL v3 Expert, PRINCE2
Practitioner and PROSCI Change Practitioner. He is very passionate about
Service Management and technologies and he is enjoying exploring new
areas.
Project and Test manager. Focused on work for banks and telco operators on projects from IT area and transformation projects. Lecturer for tesena and Czech sociaty for Quality. Currently working for Zoom International as Quality Assurance Director. Agile Enthusiast. Certified Scrum Master and vertified Test Manager.
Among other things, Radim Petráš headed the Service Desk department at Tieto, with a total of 120 employees. In this role, for example, he expanded the team to a department in India or led a program to automate Service Desk for the entire corporation. Five years ago, he joined the internal IT department of StoraEnso operating in a woodworking industry. StoraEnso has branches or production facilities on all inhabited continents with a total of 26,000 employees. Radim worked for StoraEnso until November 2017 as Manager for Onsite Support and Service Desk. Since the end of Service Desk consolidation, he has started to standardize IT processes across the company and as Director, the Service Integration Office is responsible for the complete operation of SIAM processes and ITSM tools in StoraEnso IT.
Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.
Tomas has many years of experience in software development methodology, process management and information security management in global companies. He currently works as the Head of Information Security in the Czech-American startup GoodData, where he built an information security management system in accordance with the requirements of ISO 27002: 2013, certified SOC 2 and completed HIPAA and GDPR requirements. He focuses on finding synergies between agile IT development and operation methodologies and requires standard security and quality management. He is a member of the Czech ISACA branch committee and holds the CISM certification.
Vladimir Kruta, Dip Mgmt – ITSM accredited lecturer
He graduated in management at The Open University of the Czech Republic. He has worked for 14 years in international business, administration, quality, sales, and partner channel development focused on distribution of software solutions. He has a practice with the leadership of a global IT team. He has been working for more than 12 years as a lecturer and consultant. He is the holder of the certificates e.g. in ITIL v3, ITIL v2 (Foundations, V3 Intermediate Certificates in Service Operation, Service Design, Operational Support & Analysis, Service Strategy, Release, Control & Validation, Continuous Service Improvement, Planning, Protection & Optimization, Prince2 Foundation, ISO 9000-2000 Transition Auditor, ISO 14000 Enviromental Management System Internal Auditor and ITIL EXPERT.
Aleš Kruczek left his scientific activities at the Czech Technical University in Prague, where he worked in the Center of Internal Combustion Engines and Cars to focus on the IT world. In 2010, he became IT Director at ALD Automotive. He will share experience with company process management with us, focusing on surprisingly high process penetration for IT operations, business support and project activities.
Aleš Kruczek, ALD Automotive, Information Technology and Project Office Director
Jakub Kožnar graduated from FEE CTU in Technical Cybernetics. He has been working in the field of information technology since 2000 and now manages the corporate IT of the Czech pharmaceutical company Contipro. In addition to IT, he is also responsible for the operation of control systems and industrial automation of production technologies.
Jakub Kožnar, IT manager, Contipro
In 2015, he joined ComAp where he managed the transformation of IT department. This department has then transformed from a local support team to a global service organization that is an equal partner for business.
Vaclav has many years of experience in the field of service management and program management in an international environment.
Václav Chaloupka, Executive IT Director, ComAp
Marek Kaňák has many years of experience in ITIL and IT management. He was one of the first people to implement ITIL in the Czech Republic. Since 1998 he managed IT teams at Česká spořitelna and today he manages IT support not only for the City of Ostrava at OVANET a.s.
Marek Kaňák, Head of IT Support, OVANET, a.s.
Paul Wilkinson, director and owner of GamingWorks.
Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.
Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.
He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.
In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.
Senior Modern Service Management Consultant | Microsoft
He gained his Master diploma in Application Informatics and System
Engineering on VŠB – Technical University of Ostrava. During his
whole ITSM career he was working in corporate environment. Started
within IBM Global Delivery Center, then leading global ITSM team in
Diebold-Nixdorf and currently he is consulting for Microsoft Enterprise
customers in EMEA region. His main focus is to enable customers to reach
full benefits of Microsoft Cloud and on-premise technologies by applying
Modern Service Management approach. He holds ITIL v3 Expert, PRINCE2
Practitioner and PROSCI Change Practitioner. He is very passionate about
Service Management and technologies and he is enjoying exploring new
areas.
Project and Test manager. Focused on work for banks and telco operators on projects from IT area and transformation projects. Lecturer for tesena and Czech sociaty for Quality. Currently working for Zoom International as Quality Assurance Director. Agile Enthusiast. Certified Scrum Master and vertified Test Manager.
Among other things, Radim Petráš headed the Service Desk department at Tieto, with a total of 120 employees. In this role, for example, he expanded the team to a department in India or led a program to automate Service Desk for the entire corporation. Five years ago, he joined the internal IT department of StoraEnso operating in a woodworking industry. StoraEnso has branches or production facilities on all inhabited continents with a total of 26,000 employees. Radim worked for StoraEnso until November 2017 as Manager for Onsite Support and Service Desk. Since the end of Service Desk consolidation, he has started to standardize IT processes across the company and as Director, the Service Integration Office is responsible for the complete operation of SIAM processes and ITSM tools in StoraEnso IT.
Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.
Tomas has many years of experience in software development methodology, process management and information security management in global companies. He currently works as the Head of Information Security in the Czech-American startup GoodData, where he built an information security management system in accordance with the requirements of ISO 27002: 2013, certified SOC 2 and completed HIPAA and GDPR requirements. He focuses on finding synergies between agile IT development and operation methodologies and requires standard security and quality management. He is a member of the Czech ISACA branch committee and holds the CISM certification.
Vladimir Kruta, Dip Mgmt – ITSM accredited lecturer
He graduated in management at The Open University of the Czech Republic. He has worked for 14 years in international business, administration, quality, sales, and partner channel development focused on distribution of software solutions. He has a practice with the leadership of a global IT team. He has been working for more than 12 years as a lecturer and consultant. He is the holder of the certificates e.g. in ITIL v3, ITIL v2 (Foundations, V3 Intermediate Certificates in Service Operation, Service Design, Operational Support & Analysis, Service Strategy, Release, Control & Validation, Continuous Service Improvement, Planning, Protection & Optimization, Prince2 Foundation, ISO 9000-2000 Transition Auditor, ISO 14000 Enviromental Management System Internal Auditor and ITIL EXPERT.
Aleš Kruczek left his scientific activities at the Czech Technical University in Prague, where he worked in the Center of Internal Combustion Engines and Cars to focus on the IT world. In 2010, he became IT Director at ALD Automotive. He will share experience with company process management with us, focusing on surprisingly high process penetration for IT operations, business support and project activities.
Aleš Kruczek, ALD Automotive, Information Technology and Project Office Director
Jakub Kožnar graduated from FEE CTU in Technical Cybernetics. He has been working in the field of information technology since 2000 and now manages the corporate IT of the Czech pharmaceutical company Contipro. In addition to IT, he is also responsible for the operation of control systems and industrial automation of production technologies.
Jakub Kožnar, IT manager, Contipro
In 2015, he joined ComAp where he managed the transformation of IT department. This department has then transformed from a local support team to a global service organization that is an equal partner for business.
Vaclav has many years of experience in the field of service management and program management in an international environment.
Václav Chaloupka, Executive IT Director, ComAp
Marek Kaňák has many years of experience in ITIL and IT management. He was one of the first people to implement ITIL in the Czech Republic. Since 1998 he managed IT teams at Česká spořitelna and today he manages IT support not only for the City of Ostrava at OVANET a.s.
Marek Kaňák, Head of IT Support, OVANET, a.s.
ITIL 4 - What new brings ITIL4. First year with ITIL 4 - experience, insights and ideas. ITIL 4 extends previous versions to provide a practical and flexible foundation for supporting organizations on their way to a new world of digital transformation. It provides an end-to-end IT / digital operating model for the delivery and operation of technology-enabled products and services and enables IT teams to continue to play a key role in a broader business strategy. This raises several questions that the conference will try to find answers to, such as: The current state and future of ITSM, how to prepare for the ITSM of the future, where is ITIL 4 better than ITIL v3?
Program konferenceNew version of Standard for Service Desk v.8, COBIT 2019, other trends in IT Service Management (DevOps, IT4IT). Where does IT Service Management go? How can ITSM experience be translated into Enterprise Service Management (ESM)? What are the trends and influences of Automation, Digital Transformation, how do people's demands change? Is Digital Transformation just a buzzword?
Program konferenceConference partners prepare workshops in line with the conference focus. Workshops are conducted in the language of the facilitator.
Program konference Paul Wilkinson, director and owner of GamingWorks.
Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.
Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.
He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.
In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.
Senior Modern Service Management Consultant | Microsoft
He gained his Master diploma in Application Informatics and System
Engineering on VŠB – Technical University of Ostrava. During his
whole ITSM career he was working in corporate environment. Started
within IBM Global Delivery Center, then leading global ITSM team in
Diebold-Nixdorf and currently he is consulting for Microsoft Enterprise
customers in EMEA region. His main focus is to enable customers to reach
full benefits of Microsoft Cloud and on-premise technologies by applying
Modern Service Management approach. He holds ITIL v3 Expert, PRINCE2
Practitioner and PROSCI Change Practitioner. He is very passionate about
Service Management and technologies and he is enjoying exploring new
areas.
Project and Test manager. Focused on work for banks and telco operators on projects from IT area and transformation projects. Lecturer for tesena and Czech sociaty for Quality. Currently working for Zoom International as Quality Assurance Director. Agile Enthusiast. Certified Scrum Master and vertified Test Manager.
Among other things, Radim Petráš headed the Service Desk department at Tieto, with a total of 120 employees. In this role, for example, he expanded the team to a department in India or led a program to automate Service Desk for the entire corporation. Five years ago, he joined the internal IT department of StoraEnso operating in a woodworking industry. StoraEnso has branches or production facilities on all inhabited continents with a total of 26,000 employees. Radim worked for StoraEnso until November 2017 as Manager for Onsite Support and Service Desk. Since the end of Service Desk consolidation, he has started to standardize IT processes across the company and as Director, the Service Integration Office is responsible for the complete operation of SIAM processes and ITSM tools in StoraEnso IT.
Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.
Tomas has many years of experience in software development methodology, process management and information security management in global companies. He currently works as the Head of Information Security in the Czech-American startup GoodData, where he built an information security management system in accordance with the requirements of ISO 27002: 2013, certified SOC 2 and completed HIPAA and GDPR requirements. He focuses on finding synergies between agile IT development and operation methodologies and requires standard security and quality management. He is a member of the Czech ISACA branch committee and holds the CISM certification.
Vladimir Kruta, Dip Mgmt – ITSM accredited lecturer
He graduated in management at The Open University of the Czech Republic. He has worked for 14 years in international business, administration, quality, sales, and partner channel development focused on distribution of software solutions. He has a practice with the leadership of a global IT team. He has been working for more than 12 years as a lecturer and consultant. He is the holder of the certificates e.g. in ITIL v3, ITIL v2 (Foundations, V3 Intermediate Certificates in Service Operation, Service Design, Operational Support & Analysis, Service Strategy, Release, Control & Validation, Continuous Service Improvement, Planning, Protection & Optimization, Prince2 Foundation, ISO 9000-2000 Transition Auditor, ISO 14000 Enviromental Management System Internal Auditor and ITIL EXPERT.
Aleš Kruczek left his scientific activities at the Czech Technical University in Prague, where he worked in the Center of Internal Combustion Engines and Cars to focus on the IT world. In 2010, he became IT Director at ALD Automotive. He will share experience with company process management with us, focusing on surprisingly high process penetration for IT operations, business support and project activities.
Aleš Kruczek, ALD Automotive, Information Technology and Project Office Director
Jakub Kožnar graduated from FEE CTU in Technical Cybernetics. He has been working in the field of information technology since 2000 and now manages the corporate IT of the Czech pharmaceutical company Contipro. In addition to IT, he is also responsible for the operation of control systems and industrial automation of production technologies.
Jakub Kožnar, IT manager, Contipro
In 2015, he joined ComAp where he managed the transformation of IT department. This department has then transformed from a local support team to a global service organization that is an equal partner for business.
Vaclav has many years of experience in the field of service management and program management in an international environment.
Václav Chaloupka, Executive IT Director, ComAp
Marek Kaňák has many years of experience in ITIL and IT management. He was one of the first people to implement ITIL in the Czech Republic. Since 1998 he managed IT teams at Česká spořitelna and today he manages IT support not only for the City of Ostrava at OVANET a.s.
Marek Kaňák, Head of IT Support, OVANET, a.s.
Paul Wilkinson, director and owner of GamingWorks.
Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.
Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.
He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.
In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.
Senior Modern Service Management Consultant | Microsoft
He gained his Master diploma in Application Informatics and System
Engineering on VŠB – Technical University of Ostrava. During his
whole ITSM career he was working in corporate environment. Started
within IBM Global Delivery Center, then leading global ITSM team in
Diebold-Nixdorf and currently he is consulting for Microsoft Enterprise
customers in EMEA region. His main focus is to enable customers to reach
full benefits of Microsoft Cloud and on-premise technologies by applying
Modern Service Management approach. He holds ITIL v3 Expert, PRINCE2
Practitioner and PROSCI Change Practitioner. He is very passionate about
Service Management and technologies and he is enjoying exploring new
areas.
Project and Test manager. Focused on work for banks and telco operators on projects from IT area and transformation projects. Lecturer for tesena and Czech sociaty for Quality. Currently working for Zoom International as Quality Assurance Director. Agile Enthusiast. Certified Scrum Master and vertified Test Manager.
Among other things, Radim Petráš headed the Service Desk department at Tieto, with a total of 120 employees. In this role, for example, he expanded the team to a department in India or led a program to automate Service Desk for the entire corporation. Five years ago, he joined the internal IT department of StoraEnso operating in a woodworking industry. StoraEnso has branches or production facilities on all inhabited continents with a total of 26,000 employees. Radim worked for StoraEnso until November 2017 as Manager for Onsite Support and Service Desk. Since the end of Service Desk consolidation, he has started to standardize IT processes across the company and as Director, the Service Integration Office is responsible for the complete operation of SIAM processes and ITSM tools in StoraEnso IT.
Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.
Tomas has many years of experience in software development methodology, process management and information security management in global companies. He currently works as the Head of Information Security in the Czech-American startup GoodData, where he built an information security management system in accordance with the requirements of ISO 27002: 2013, certified SOC 2 and completed HIPAA and GDPR requirements. He focuses on finding synergies between agile IT development and operation methodologies and requires standard security and quality management. He is a member of the Czech ISACA branch committee and holds the CISM certification.
Vladimir Kruta, Dip Mgmt – ITSM accredited lecturer
He graduated in management at The Open University of the Czech Republic. He has worked for 14 years in international business, administration, quality, sales, and partner channel development focused on distribution of software solutions. He has a practice with the leadership of a global IT team. He has been working for more than 12 years as a lecturer and consultant. He is the holder of the certificates e.g. in ITIL v3, ITIL v2 (Foundations, V3 Intermediate Certificates in Service Operation, Service Design, Operational Support & Analysis, Service Strategy, Release, Control & Validation, Continuous Service Improvement, Planning, Protection & Optimization, Prince2 Foundation, ISO 9000-2000 Transition Auditor, ISO 14000 Enviromental Management System Internal Auditor and ITIL EXPERT.
Aleš Kruczek left his scientific activities at the Czech Technical University in Prague, where he worked in the Center of Internal Combustion Engines and Cars to focus on the IT world. In 2010, he became IT Director at ALD Automotive. He will share experience with company process management with us, focusing on surprisingly high process penetration for IT operations, business support and project activities.
Aleš Kruczek, ALD Automotive, Information Technology and Project Office Director
Jakub Kožnar graduated from FEE CTU in Technical Cybernetics. He has been working in the field of information technology since 2000 and now manages the corporate IT of the Czech pharmaceutical company Contipro. In addition to IT, he is also responsible for the operation of control systems and industrial automation of production technologies.
Jakub Kožnar, IT manager, Contipro
In 2015, he joined ComAp where he managed the transformation of IT department. This department has then transformed from a local support team to a global service organization that is an equal partner for business.
Vaclav has many years of experience in the field of service management and program management in an international environment.
Václav Chaloupka, Executive IT Director, ComAp
Marek Kaňák has many years of experience in ITIL and IT management. He was one of the first people to implement ITIL in the Czech Republic. Since 1998 he managed IT teams at Česká spořitelna and today he manages IT support not only for the City of Ostrava at OVANET a.s.
Marek Kaňák, Head of IT Support, OVANET, a.s.
Paul Wilkinson, director and owner of GamingWorks.
Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.
Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.
He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.
In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.
Senior Modern Service Management Consultant | Microsoft
He gained his Master diploma in Application Informatics and System
Engineering on VŠB – Technical University of Ostrava. During his
whole ITSM career he was working in corporate environment. Started
within IBM Global Delivery Center, then leading global ITSM team in
Diebold-Nixdorf and currently he is consulting for Microsoft Enterprise
customers in EMEA region. His main focus is to enable customers to reach
full benefits of Microsoft Cloud and on-premise technologies by applying
Modern Service Management approach. He holds ITIL v3 Expert, PRINCE2
Practitioner and PROSCI Change Practitioner. He is very passionate about
Service Management and technologies and he is enjoying exploring new
areas.
Project and Test manager. Focused on work for banks and telco operators on projects from IT area and transformation projects. Lecturer for tesena and Czech sociaty for Quality. Currently working for Zoom International as Quality Assurance Director. Agile Enthusiast. Certified Scrum Master and vertified Test Manager.
Among other things, Radim Petráš headed the Service Desk department at Tieto, with a total of 120 employees. In this role, for example, he expanded the team to a department in India or led a program to automate Service Desk for the entire corporation. Five years ago, he joined the internal IT department of StoraEnso operating in a woodworking industry. StoraEnso has branches or production facilities on all inhabited continents with a total of 26,000 employees. Radim worked for StoraEnso until November 2017 as Manager for Onsite Support and Service Desk. Since the end of Service Desk consolidation, he has started to standardize IT processes across the company and as Director, the Service Integration Office is responsible for the complete operation of SIAM processes and ITSM tools in StoraEnso IT.
Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.
Tomas has many years of experience in software development methodology, process management and information security management in global companies. He currently works as the Head of Information Security in the Czech-American startup GoodData, where he built an information security management system in accordance with the requirements of ISO 27002: 2013, certified SOC 2 and completed HIPAA and GDPR requirements. He focuses on finding synergies between agile IT development and operation methodologies and requires standard security and quality management. He is a member of the Czech ISACA branch committee and holds the CISM certification.
Vladimir Kruta, Dip Mgmt – ITSM accredited lecturer
He graduated in management at The Open University of the Czech Republic. He has worked for 14 years in international business, administration, quality, sales, and partner channel development focused on distribution of software solutions. He has a practice with the leadership of a global IT team. He has been working for more than 12 years as a lecturer and consultant. He is the holder of the certificates e.g. in ITIL v3, ITIL v2 (Foundations, V3 Intermediate Certificates in Service Operation, Service Design, Operational Support & Analysis, Service Strategy, Release, Control & Validation, Continuous Service Improvement, Planning, Protection & Optimization, Prince2 Foundation, ISO 9000-2000 Transition Auditor, ISO 14000 Enviromental Management System Internal Auditor and ITIL EXPERT.
Aleš Kruczek left his scientific activities at the Czech Technical University in Prague, where he worked in the Center of Internal Combustion Engines and Cars to focus on the IT world. In 2010, he became IT Director at ALD Automotive. He will share experience with company process management with us, focusing on surprisingly high process penetration for IT operations, business support and project activities.
Aleš Kruczek, ALD Automotive, Information Technology and Project Office Director
Jakub Kožnar graduated from FEE CTU in Technical Cybernetics. He has been working in the field of information technology since 2000 and now manages the corporate IT of the Czech pharmaceutical company Contipro. In addition to IT, he is also responsible for the operation of control systems and industrial automation of production technologies.
Jakub Kožnar, IT manager, Contipro
In 2015, he joined ComAp where he managed the transformation of IT department. This department has then transformed from a local support team to a global service organization that is an equal partner for business.
Vaclav has many years of experience in the field of service management and program management in an international environment.
Václav Chaloupka, Executive IT Director, ComAp
Marek Kaňák has many years of experience in ITIL and IT management. He was one of the first people to implement ITIL in the Czech Republic. Since 1998 he managed IT teams at Česká spořitelna and today he manages IT support not only for the City of Ostrava at OVANET a.s.
Marek Kaňák, Head of IT Support, OVANET, a.s.
Monika Petříková, itSMF CZ,
e-mail: monika.petrikova@itsmf.cz