Home

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Today, Branislav works as a digital transformation leader implementing new tools and approaches in the organization to accelerate the change into a customer-centric bank through its employees and technology.

George Westerman is a world-recognized thought leader on leading transformation and competitive advantage through technological innovation. He works at the intersection of executive leadership and digital innovation to provide a continuous stream of useful insights to leaders in all industries.  

As a Senior Lecturer with the MIT Sloan School of Management, he conducts research on digital transformation and innovation culture. 

As Principal Research Scientist for Workforce Learning in MIT’s Jameel World Education Lab, he works with Chief Learning Officers, educators, and non-profit executives to transform the way workers get the skills they need to thrive. 

George regularly conducts keynote presentations, senior executive workshops, and Board presentations around the world. 

George’s books have received wide acclaim. 

Leading Digital: Turning Technology into Business Transformation was named one of the top ten books of 2014 by Business Digest and silver medalist in the 2015 Axiom Business Book Awards. 

The Real Business of IT: How CIOs Create and Communicate Value was named the #1 book of the year in its field, 

IT Risk: Turning Business Threats into Competitive Advantage was recognized as one of the ten best books of the year. 

He has also written numerous contributions for publications such as Sloan Management Review, Harvard Business Review, The Wall Street Journal, and Forbes.

Jiří is a graduate of Service Science, Management and Engineering at the Faculty of Informatics of Masaryk University in Brno. He is responsible for certifying ALVAO products on 7 ITIL processes according to pink elephant authority criteria and currently acts as Solution Architect to provide customers with the best solution to their current and future needs.

Jan Zadák – until recently was one of the world’s highest Czech managers. He graduated from FEE CTU, where he also completed his doctoral studies in 1992. He spent 20 years at Compaq / Hewlett Packard, where he served in senior management, including CEO of the EMEA region, global vice president of worldwide sales, and later as president of services. He is currently lecturing, consulting and managing investments. During his more than twenty years of experience in top management, he has gained unique experience in people management, strategic planning, improving sales skills and day-to-day business management in the Americas, Europe, Asia, Africa and the Middle East. Thanks to his global career in the IT industry, he offers a unique insight into the issues of digitization, automation, robotics and their impact on business.

Jiří Sláma is a graduate of the Faculty of Informatics at Masaryk University and has been working as a consultant at ALVAO since 2012. Here he focuses mainly on the management of individual projects within the framework of the implementation of the system, where he tries to introduce the best possible solution corresponding to the customer’s requirements. Its next task is technical support of users and solving specific tasks.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e.  This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration.

Luis Ribero drives and fosters brand awareness initiatives for AXELOS across Europe. He is responsible for developing and supporting enablement initiatives that help organisations and individuals understand the value of best practices. As a result, Luis frequently engages with organisations of various industries and sizes to ensure they comprehend the benefits of ITIL 4 and other best practice methods and frameworks.

Luis has a degree in Industrial Engineering accompanied by a master’s in international business, awarded in France. He has worked in commercial and account management roles for a myriad of companies, including: Airbus, Ericsson and Rosetta Stone. One of his favourite exercises is simplifying how best practice can be used in everyday life. A great example of this is how he shares his personal experience of climbing Mont Blanc, using the PRINCE2 method.

Lukáš Varaja has spent the last 15+ years in IT. Balancing the daily challenges of reality and inspiration, he successively gained experience both in IT and business, especially in business analysis and business consulting.

He is currently Head of Presale at GuideVision, a progressive European technology services consultancy dedicated exclusively to service management and ServiceNow.

Varaja participated in delivering and managing ICT projects primarily focused on consulting in ICT and ITSM. Major assignments included projects related to replacement of ITSM tools, along with implementations and optimizations of business processes, analysis, and architecture of ITSM solutions with an emphasis on business processes, IT Governance and ITIL Best Practices.

He also regularly gives lectures in a successful series of NowDoctor online webinars, which focus on a different ServiceNow platform related area, such as optimization of the platform as well as process and technical de-customizations to name a few.

Miroslav Müller has more than 30 years of experience in IT analysis, process analysis, project management, consulting, since 2014 Educational Services Director & Trainer, Practitioner level certification in the areas of project management and business analysis, accredited coach EXIN and PeopleCert

An industry expert and trusted consultant, David has been at the forefront of helping organizations understand and adjust to major shifts in the technology industry over the past 3 decades.

David is known for crafting industry best practices for Strategy and IT Operations and uses them extensively to make organizations function more effectively and efficiently.  He has led consulting practices in Forrester, Hewlett-Packard and BMC Software.

David believes that successful digital strategy is an enterprise initiative that integrates technology and data from multiple internal and external sources to achieve business success.

David is the co-author of the ITIL 2007 Service Operation book, author of the ITIL 2011 Service Strategy book and lead editor of the ITIL 4 Digital and IT Strategy book.  He was awarded two lifetime achievement awards by the itSMF.

Roman Zhuravlev works at Axelos as portfolio development manager. He is ITIL 4 lead architect, co-author and editor.

Jiří Voříšek is Professor Emeritus and former Head of the Department of Information Technology at the Faculty of Informatics and Statistics of the University of Economics in Prague.

He is also the current vice president and former president of the Czech Society for System Integration and general director of the consulting company ITG, s.r.o.

He specializes in strategic information systems management, system integration, outsourcing and methodologies for the development and operation of business information systems. In 2010 and 2011, he cooperated with the National Economic Council of the Government of the Czech Republic and the Ministry of Industry and Trade on the preparation of a competitiveness strategy for the Czech Republic. Since 2011 he has been a member of the working group of the Government Council for Competitiveness and the Information Society.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.

Area of expertise: DevOps, IT4IT, IT Service Management (ITIL), Continuous Integration / Continuous Delivery (CI/CD), Enterprise Architecture (TOGAF) and Scaled Agile Framework (SAFe), AIOps, Agile development, Service Integration and Management (SIAM), Cloud Management.

Helping IT organizations to transform themselves, design and realize a new digital IT operating model, covering new ways of working and automate IT value streams. Transform the IT organization to an agile, lean and automated IT delivery organization (covering both the Toolset as well as the Mindset).

Design and implementation of IT processes, IT organization roles/responsibilities and the IT automation blueprint. Enable the transformation of the IT organization (agile / lean IT, continuous delivery, cost transparency, DevOps, secure by design, etc.) to manage the new digital eco-system.

Martina Šmidochová focuses on consulting and development in the field of human resources (audits and design of HR process solutions in connection with HR digitization), customer experience, interim HR management, strategic workshop facilitation, change management, internal communication and corporate culture. In 2019 she was awarded by the Top Employer Institute for her work in the field of HR processes and their innovation, and in 2020 she also defended this award. For the results of the work, she won first place within the Czech Republic.

Martina graduated with a master’s degree in sociology from Charles University.  In 1994 she also passed a population geography exam at the University of Bonn, Germany (Theinische Friederich-Wilhelms Universität in Bonn).

After university, she worked for Coopers & Lybrand (later PricewaterhouseCoopers) as HR manager. In 2002 she became HR Director for Microsoft’s offices in the Czech and Slovak Republics and since 2006 she has managed strategic recruitment for Central and Eastern Europe.

Between 2008 and 2012, she served as Regional Director of Customer Care and Microsoft Partners in 23 European countries. As part of this position, she was responsible for managing customer and partner relationships and for their satisfaction with services and products.

Since 2012 she has been a partner of Conectio Group, where she works for strategic clients. An example is his work at NTT Group, where he has been interim HR director since 2015.

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Aleš Špidla studied technical cybernetics. In 2011, as Director of the Department of Cyber ​​Security at the Ministry of the Interior of the Czech Republic, he drafted a strategy for cyber security in the Czech Republic and participated in discussions on the subject matter and then on the Cyber ​​Security Act itself. He also worked as Head of the Informatics Section of the State Institute for Drug Control, Director of the Department of Security Policies of the Ministry of Labor and Social Affairs, Manager of the Risk Management Department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist in cyber security and in the state-owned company NAKIT, s.p. as head of the security department. He is currently working as a cyber security manager at the General Financial Directorate. He is president of the Czech Institute of Information Security Managers, guarantor and teacher of the MBA study program “Management and Cyber ​​Security” and co-guarantor and teacher of LL.M program “Information Protection” at CEVRO Institute. He is intensively involved in the evangelization of cyber and information security in all its aspects. He lectures at conferences, performs in the media, publishes articles on this topic.

Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.

Daniel Breston has over 40 years of international technology leadership, consulting and coaching experience. Daniel is an active contributor to the practices of ITSM, SIAM, DevOps, leanIT and IT Leadership. Daniel is always speaking or facilitating an event somewhere.

Robert S. Falkowitz is the General Manager of Concentric Circle Consulting, which specializes in training and service management programs. Having experience in all phases of IT management, from software development through infrastructure design and package integration. Robert has, among other things, served companies in the following sectors, such as: aviation, supply chain, pharmaceuticals, telephony, education and banking. Today it focuses on lean and kanban approaches to work organisation.

With a PhD from the University of Pennsylvania, he has taught at Yale, Emory and Cornell. With his qualifications as ITIL Manager / Expert, he holds ITSMF ISO / IEC 20000 Consultant and DPSM certificates of priSM, while he is certified Kanban and Enterprise Service Planning by Lean Kanban University. Robert has an active role at itSMF Switzerland and itSMF International.

Jan Marek is a consultant and architect with more than ten years of experience. He regularly lectures at leading local and international conferences. It primarily deals with products and services in the areas of cybersecurity, private cloud and infrastructure services, especially Windows security, Microsoft Hyper-V, Active Directory and computer forensics.

In addition to practice, all his knowledge is also supported by certifications such as CEH, CHFI, CompTIA Pentest+, MCT and CEI. He was awarded the title Microsoft Community Contributor and Microsoft Most Valuable Professional for his community activities.

Petr Vlk is the architect of cloud solutions at KPCS CZ, where he helps with digital transformation of a wide range of Czech and foreign customers.

He specializes in deploying Microsoft 365 online services and, above all, using them effectively in both personal and corporate productivity. At the same time, he is one of the expert guarantors of cybersecurity issues, where he actively defines corporate security strategies using Microsoft technologies and services. He regularly lectures and educates the professional public and the IT community not only at events of the Czech Windows User Group. He has been awarded the Microsoft MVP for these activities more than one time.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Today, Branislav works as a digital transformation leader implementing new tools and approaches in the organization to accelerate the change into a customer-centric bank through its employees and technology.

George Westerman is a world-recognized thought leader on leading transformation and competitive advantage through technological innovation. He works at the intersection of executive leadership and digital innovation to provide a continuous stream of useful insights to leaders in all industries.  

As a Senior Lecturer with the MIT Sloan School of Management, he conducts research on digital transformation and innovation culture. 

As Principal Research Scientist for Workforce Learning in MIT’s Jameel World Education Lab, he works with Chief Learning Officers, educators, and non-profit executives to transform the way workers get the skills they need to thrive. 

George regularly conducts keynote presentations, senior executive workshops, and Board presentations around the world. 

George’s books have received wide acclaim. 

Leading Digital: Turning Technology into Business Transformation was named one of the top ten books of 2014 by Business Digest and silver medalist in the 2015 Axiom Business Book Awards. 

The Real Business of IT: How CIOs Create and Communicate Value was named the #1 book of the year in its field, 

IT Risk: Turning Business Threats into Competitive Advantage was recognized as one of the ten best books of the year. 

He has also written numerous contributions for publications such as Sloan Management Review, Harvard Business Review, The Wall Street Journal, and Forbes.

Jiří is a graduate of Service Science, Management and Engineering at the Faculty of Informatics of Masaryk University in Brno. He is responsible for certifying ALVAO products on 7 ITIL processes according to pink elephant authority criteria and currently acts as Solution Architect to provide customers with the best solution to their current and future needs.

Jan Zadák – until recently was one of the world’s highest Czech managers. He graduated from FEE CTU, where he also completed his doctoral studies in 1992. He spent 20 years at Compaq / Hewlett Packard, where he served in senior management, including CEO of the EMEA region, global vice president of worldwide sales, and later as president of services. He is currently lecturing, consulting and managing investments. During his more than twenty years of experience in top management, he has gained unique experience in people management, strategic planning, improving sales skills and day-to-day business management in the Americas, Europe, Asia, Africa and the Middle East. Thanks to his global career in the IT industry, he offers a unique insight into the issues of digitization, automation, robotics and their impact on business.

Jiří Sláma is a graduate of the Faculty of Informatics at Masaryk University and has been working as a consultant at ALVAO since 2012. Here he focuses mainly on the management of individual projects within the framework of the implementation of the system, where he tries to introduce the best possible solution corresponding to the customer’s requirements. Its next task is technical support of users and solving specific tasks.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e.  This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration.

Luis Ribero drives and fosters brand awareness initiatives for AXELOS across Europe. He is responsible for developing and supporting enablement initiatives that help organisations and individuals understand the value of best practices. As a result, Luis frequently engages with organisations of various industries and sizes to ensure they comprehend the benefits of ITIL 4 and other best practice methods and frameworks.

Luis has a degree in Industrial Engineering accompanied by a master’s in international business, awarded in France. He has worked in commercial and account management roles for a myriad of companies, including: Airbus, Ericsson and Rosetta Stone. One of his favourite exercises is simplifying how best practice can be used in everyday life. A great example of this is how he shares his personal experience of climbing Mont Blanc, using the PRINCE2 method.

Lukáš Varaja has spent the last 15+ years in IT. Balancing the daily challenges of reality and inspiration, he successively gained experience both in IT and business, especially in business analysis and business consulting.

He is currently Head of Presale at GuideVision, a progressive European technology services consultancy dedicated exclusively to service management and ServiceNow.

Varaja participated in delivering and managing ICT projects primarily focused on consulting in ICT and ITSM. Major assignments included projects related to replacement of ITSM tools, along with implementations and optimizations of business processes, analysis, and architecture of ITSM solutions with an emphasis on business processes, IT Governance and ITIL Best Practices.

He also regularly gives lectures in a successful series of NowDoctor online webinars, which focus on a different ServiceNow platform related area, such as optimization of the platform as well as process and technical de-customizations to name a few.

Miroslav Müller has more than 30 years of experience in IT analysis, process analysis, project management, consulting, since 2014 Educational Services Director & Trainer, Practitioner level certification in the areas of project management and business analysis, accredited coach EXIN and PeopleCert

An industry expert and trusted consultant, David has been at the forefront of helping organizations understand and adjust to major shifts in the technology industry over the past 3 decades.

David is known for crafting industry best practices for Strategy and IT Operations and uses them extensively to make organizations function more effectively and efficiently.  He has led consulting practices in Forrester, Hewlett-Packard and BMC Software.

David believes that successful digital strategy is an enterprise initiative that integrates technology and data from multiple internal and external sources to achieve business success.

David is the co-author of the ITIL 2007 Service Operation book, author of the ITIL 2011 Service Strategy book and lead editor of the ITIL 4 Digital and IT Strategy book.  He was awarded two lifetime achievement awards by the itSMF.

Roman Zhuravlev works at Axelos as portfolio development manager. He is ITIL 4 lead architect, co-author and editor.

Jiří Voříšek is Professor Emeritus and former Head of the Department of Information Technology at the Faculty of Informatics and Statistics of the University of Economics in Prague.

He is also the current vice president and former president of the Czech Society for System Integration and general director of the consulting company ITG, s.r.o.

He specializes in strategic information systems management, system integration, outsourcing and methodologies for the development and operation of business information systems. In 2010 and 2011, he cooperated with the National Economic Council of the Government of the Czech Republic and the Ministry of Industry and Trade on the preparation of a competitiveness strategy for the Czech Republic. Since 2011 he has been a member of the working group of the Government Council for Competitiveness and the Information Society.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.

Area of expertise: DevOps, IT4IT, IT Service Management (ITIL), Continuous Integration / Continuous Delivery (CI/CD), Enterprise Architecture (TOGAF) and Scaled Agile Framework (SAFe), AIOps, Agile development, Service Integration and Management (SIAM), Cloud Management.

Helping IT organizations to transform themselves, design and realize a new digital IT operating model, covering new ways of working and automate IT value streams. Transform the IT organization to an agile, lean and automated IT delivery organization (covering both the Toolset as well as the Mindset).

Design and implementation of IT processes, IT organization roles/responsibilities and the IT automation blueprint. Enable the transformation of the IT organization (agile / lean IT, continuous delivery, cost transparency, DevOps, secure by design, etc.) to manage the new digital eco-system.

Martina Šmidochová focuses on consulting and development in the field of human resources (audits and design of HR process solutions in connection with HR digitization), customer experience, interim HR management, strategic workshop facilitation, change management, internal communication and corporate culture. In 2019 she was awarded by the Top Employer Institute for her work in the field of HR processes and their innovation, and in 2020 she also defended this award. For the results of the work, she won first place within the Czech Republic.

Martina graduated with a master’s degree in sociology from Charles University.  In 1994 she also passed a population geography exam at the University of Bonn, Germany (Theinische Friederich-Wilhelms Universität in Bonn).

After university, she worked for Coopers & Lybrand (later PricewaterhouseCoopers) as HR manager. In 2002 she became HR Director for Microsoft’s offices in the Czech and Slovak Republics and since 2006 she has managed strategic recruitment for Central and Eastern Europe.

Between 2008 and 2012, she served as Regional Director of Customer Care and Microsoft Partners in 23 European countries. As part of this position, she was responsible for managing customer and partner relationships and for their satisfaction with services and products.

Since 2012 she has been a partner of Conectio Group, where she works for strategic clients. An example is his work at NTT Group, where he has been interim HR director since 2015.

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Aleš Špidla studied technical cybernetics. In 2011, as Director of the Department of Cyber ​​Security at the Ministry of the Interior of the Czech Republic, he drafted a strategy for cyber security in the Czech Republic and participated in discussions on the subject matter and then on the Cyber ​​Security Act itself. He also worked as Head of the Informatics Section of the State Institute for Drug Control, Director of the Department of Security Policies of the Ministry of Labor and Social Affairs, Manager of the Risk Management Department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist in cyber security and in the state-owned company NAKIT, s.p. as head of the security department. He is currently working as a cyber security manager at the General Financial Directorate. He is president of the Czech Institute of Information Security Managers, guarantor and teacher of the MBA study program “Management and Cyber ​​Security” and co-guarantor and teacher of LL.M program “Information Protection” at CEVRO Institute. He is intensively involved in the evangelization of cyber and information security in all its aspects. He lectures at conferences, performs in the media, publishes articles on this topic.

Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.

Daniel Breston has over 40 years of international technology leadership, consulting and coaching experience. Daniel is an active contributor to the practices of ITSM, SIAM, DevOps, leanIT and IT Leadership. Daniel is always speaking or facilitating an event somewhere.

Robert S. Falkowitz is the General Manager of Concentric Circle Consulting, which specializes in training and service management programs. Having experience in all phases of IT management, from software development through infrastructure design and package integration. Robert has, among other things, served companies in the following sectors, such as: aviation, supply chain, pharmaceuticals, telephony, education and banking. Today it focuses on lean and kanban approaches to work organisation.

With a PhD from the University of Pennsylvania, he has taught at Yale, Emory and Cornell. With his qualifications as ITIL Manager / Expert, he holds ITSMF ISO / IEC 20000 Consultant and DPSM certificates of priSM, while he is certified Kanban and Enterprise Service Planning by Lean Kanban University. Robert has an active role at itSMF Switzerland and itSMF International.

Jan Marek is a consultant and architect with more than ten years of experience. He regularly lectures at leading local and international conferences. It primarily deals with products and services in the areas of cybersecurity, private cloud and infrastructure services, especially Windows security, Microsoft Hyper-V, Active Directory and computer forensics.

In addition to practice, all his knowledge is also supported by certifications such as CEH, CHFI, CompTIA Pentest+, MCT and CEI. He was awarded the title Microsoft Community Contributor and Microsoft Most Valuable Professional for his community activities.

Petr Vlk is the architect of cloud solutions at KPCS CZ, where he helps with digital transformation of a wide range of Czech and foreign customers.

He specializes in deploying Microsoft 365 online services and, above all, using them effectively in both personal and corporate productivity. At the same time, he is one of the expert guarantors of cybersecurity issues, where he actively defines corporate security strategies using Microsoft technologies and services. He regularly lectures and educates the professional public and the IT community not only at events of the Czech Windows User Group. He has been awarded the Microsoft MVP for these activities more than one time.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Today, Branislav works as a digital transformation leader implementing new tools and approaches in the organization to accelerate the change into a customer-centric bank through its employees and technology.

George Westerman is a world-recognized thought leader on leading transformation and competitive advantage through technological innovation. He works at the intersection of executive leadership and digital innovation to provide a continuous stream of useful insights to leaders in all industries.  

As a Senior Lecturer with the MIT Sloan School of Management, he conducts research on digital transformation and innovation culture. 

As Principal Research Scientist for Workforce Learning in MIT’s Jameel World Education Lab, he works with Chief Learning Officers, educators, and non-profit executives to transform the way workers get the skills they need to thrive. 

George regularly conducts keynote presentations, senior executive workshops, and Board presentations around the world. 

George’s books have received wide acclaim. 

Leading Digital: Turning Technology into Business Transformation was named one of the top ten books of 2014 by Business Digest and silver medalist in the 2015 Axiom Business Book Awards. 

The Real Business of IT: How CIOs Create and Communicate Value was named the #1 book of the year in its field, 

IT Risk: Turning Business Threats into Competitive Advantage was recognized as one of the ten best books of the year. 

He has also written numerous contributions for publications such as Sloan Management Review, Harvard Business Review, The Wall Street Journal, and Forbes.

Jiří is a graduate of Service Science, Management and Engineering at the Faculty of Informatics of Masaryk University in Brno. He is responsible for certifying ALVAO products on 7 ITIL processes according to pink elephant authority criteria and currently acts as Solution Architect to provide customers with the best solution to their current and future needs.

Jan Zadák – until recently was one of the world’s highest Czech managers. He graduated from FEE CTU, where he also completed his doctoral studies in 1992. He spent 20 years at Compaq / Hewlett Packard, where he served in senior management, including CEO of the EMEA region, global vice president of worldwide sales, and later as president of services. He is currently lecturing, consulting and managing investments. During his more than twenty years of experience in top management, he has gained unique experience in people management, strategic planning, improving sales skills and day-to-day business management in the Americas, Europe, Asia, Africa and the Middle East. Thanks to his global career in the IT industry, he offers a unique insight into the issues of digitization, automation, robotics and their impact on business.

Jiří Sláma is a graduate of the Faculty of Informatics at Masaryk University and has been working as a consultant at ALVAO since 2012. Here he focuses mainly on the management of individual projects within the framework of the implementation of the system, where he tries to introduce the best possible solution corresponding to the customer’s requirements. Its next task is technical support of users and solving specific tasks.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e.  This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration.

Luis Ribero drives and fosters brand awareness initiatives for AXELOS across Europe. He is responsible for developing and supporting enablement initiatives that help organisations and individuals understand the value of best practices. As a result, Luis frequently engages with organisations of various industries and sizes to ensure they comprehend the benefits of ITIL 4 and other best practice methods and frameworks.

Luis has a degree in Industrial Engineering accompanied by a master’s in international business, awarded in France. He has worked in commercial and account management roles for a myriad of companies, including: Airbus, Ericsson and Rosetta Stone. One of his favourite exercises is simplifying how best practice can be used in everyday life. A great example of this is how he shares his personal experience of climbing Mont Blanc, using the PRINCE2 method.

Lukáš Varaja has spent the last 15+ years in IT. Balancing the daily challenges of reality and inspiration, he successively gained experience both in IT and business, especially in business analysis and business consulting.

He is currently Head of Presale at GuideVision, a progressive European technology services consultancy dedicated exclusively to service management and ServiceNow.

Varaja participated in delivering and managing ICT projects primarily focused on consulting in ICT and ITSM. Major assignments included projects related to replacement of ITSM tools, along with implementations and optimizations of business processes, analysis, and architecture of ITSM solutions with an emphasis on business processes, IT Governance and ITIL Best Practices.

He also regularly gives lectures in a successful series of NowDoctor online webinars, which focus on a different ServiceNow platform related area, such as optimization of the platform as well as process and technical de-customizations to name a few.

Miroslav Müller has more than 30 years of experience in IT analysis, process analysis, project management, consulting, since 2014 Educational Services Director & Trainer, Practitioner level certification in the areas of project management and business analysis, accredited coach EXIN and PeopleCert

An industry expert and trusted consultant, David has been at the forefront of helping organizations understand and adjust to major shifts in the technology industry over the past 3 decades.

David is known for crafting industry best practices for Strategy and IT Operations and uses them extensively to make organizations function more effectively and efficiently.  He has led consulting practices in Forrester, Hewlett-Packard and BMC Software.

David believes that successful digital strategy is an enterprise initiative that integrates technology and data from multiple internal and external sources to achieve business success.

David is the co-author of the ITIL 2007 Service Operation book, author of the ITIL 2011 Service Strategy book and lead editor of the ITIL 4 Digital and IT Strategy book.  He was awarded two lifetime achievement awards by the itSMF.

Roman Zhuravlev works at Axelos as portfolio development manager. He is ITIL 4 lead architect, co-author and editor.

Jiří Voříšek is Professor Emeritus and former Head of the Department of Information Technology at the Faculty of Informatics and Statistics of the University of Economics in Prague.

He is also the current vice president and former president of the Czech Society for System Integration and general director of the consulting company ITG, s.r.o.

He specializes in strategic information systems management, system integration, outsourcing and methodologies for the development and operation of business information systems. In 2010 and 2011, he cooperated with the National Economic Council of the Government of the Czech Republic and the Ministry of Industry and Trade on the preparation of a competitiveness strategy for the Czech Republic. Since 2011 he has been a member of the working group of the Government Council for Competitiveness and the Information Society.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.

Area of expertise: DevOps, IT4IT, IT Service Management (ITIL), Continuous Integration / Continuous Delivery (CI/CD), Enterprise Architecture (TOGAF) and Scaled Agile Framework (SAFe), AIOps, Agile development, Service Integration and Management (SIAM), Cloud Management.

Helping IT organizations to transform themselves, design and realize a new digital IT operating model, covering new ways of working and automate IT value streams. Transform the IT organization to an agile, lean and automated IT delivery organization (covering both the Toolset as well as the Mindset).

Design and implementation of IT processes, IT organization roles/responsibilities and the IT automation blueprint. Enable the transformation of the IT organization (agile / lean IT, continuous delivery, cost transparency, DevOps, secure by design, etc.) to manage the new digital eco-system.

Martina Šmidochová focuses on consulting and development in the field of human resources (audits and design of HR process solutions in connection with HR digitization), customer experience, interim HR management, strategic workshop facilitation, change management, internal communication and corporate culture. In 2019 she was awarded by the Top Employer Institute for her work in the field of HR processes and their innovation, and in 2020 she also defended this award. For the results of the work, she won first place within the Czech Republic.

Martina graduated with a master’s degree in sociology from Charles University.  In 1994 she also passed a population geography exam at the University of Bonn, Germany (Theinische Friederich-Wilhelms Universität in Bonn).

After university, she worked for Coopers & Lybrand (later PricewaterhouseCoopers) as HR manager. In 2002 she became HR Director for Microsoft’s offices in the Czech and Slovak Republics and since 2006 she has managed strategic recruitment for Central and Eastern Europe.

Between 2008 and 2012, she served as Regional Director of Customer Care and Microsoft Partners in 23 European countries. As part of this position, she was responsible for managing customer and partner relationships and for their satisfaction with services and products.

Since 2012 she has been a partner of Conectio Group, where she works for strategic clients. An example is his work at NTT Group, where he has been interim HR director since 2015.

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Aleš Špidla studied technical cybernetics. In 2011, as Director of the Department of Cyber ​​Security at the Ministry of the Interior of the Czech Republic, he drafted a strategy for cyber security in the Czech Republic and participated in discussions on the subject matter and then on the Cyber ​​Security Act itself. He also worked as Head of the Informatics Section of the State Institute for Drug Control, Director of the Department of Security Policies of the Ministry of Labor and Social Affairs, Manager of the Risk Management Department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist in cyber security and in the state-owned company NAKIT, s.p. as head of the security department. He is currently working as a cyber security manager at the General Financial Directorate. He is president of the Czech Institute of Information Security Managers, guarantor and teacher of the MBA study program “Management and Cyber ​​Security” and co-guarantor and teacher of LL.M program “Information Protection” at CEVRO Institute. He is intensively involved in the evangelization of cyber and information security in all its aspects. He lectures at conferences, performs in the media, publishes articles on this topic.

Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.

Daniel Breston has over 40 years of international technology leadership, consulting and coaching experience. Daniel is an active contributor to the practices of ITSM, SIAM, DevOps, leanIT and IT Leadership. Daniel is always speaking or facilitating an event somewhere.

Robert S. Falkowitz is the General Manager of Concentric Circle Consulting, which specializes in training and service management programs. Having experience in all phases of IT management, from software development through infrastructure design and package integration. Robert has, among other things, served companies in the following sectors, such as: aviation, supply chain, pharmaceuticals, telephony, education and banking. Today it focuses on lean and kanban approaches to work organisation.

With a PhD from the University of Pennsylvania, he has taught at Yale, Emory and Cornell. With his qualifications as ITIL Manager / Expert, he holds ITSMF ISO / IEC 20000 Consultant and DPSM certificates of priSM, while he is certified Kanban and Enterprise Service Planning by Lean Kanban University. Robert has an active role at itSMF Switzerland and itSMF International.

Jan Marek is a consultant and architect with more than ten years of experience. He regularly lectures at leading local and international conferences. It primarily deals with products and services in the areas of cybersecurity, private cloud and infrastructure services, especially Windows security, Microsoft Hyper-V, Active Directory and computer forensics.

In addition to practice, all his knowledge is also supported by certifications such as CEH, CHFI, CompTIA Pentest+, MCT and CEI. He was awarded the title Microsoft Community Contributor and Microsoft Most Valuable Professional for his community activities.

Petr Vlk is the architect of cloud solutions at KPCS CZ, where he helps with digital transformation of a wide range of Czech and foreign customers.

He specializes in deploying Microsoft 365 online services and, above all, using them effectively in both personal and corporate productivity. At the same time, he is one of the expert guarantors of cybersecurity issues, where he actively defines corporate security strategies using Microsoft technologies and services. He regularly lectures and educates the professional public and the IT community not only at events of the Czech Windows User Group. He has been awarded the Microsoft MVP for these activities more than one time.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Today, Branislav works as a digital transformation leader implementing new tools and approaches in the organization to accelerate the change into a customer-centric bank through its employees and technology.

George Westerman is a world-recognized thought leader on leading transformation and competitive advantage through technological innovation. He works at the intersection of executive leadership and digital innovation to provide a continuous stream of useful insights to leaders in all industries.  

As a Senior Lecturer with the MIT Sloan School of Management, he conducts research on digital transformation and innovation culture. 

As Principal Research Scientist for Workforce Learning in MIT’s Jameel World Education Lab, he works with Chief Learning Officers, educators, and non-profit executives to transform the way workers get the skills they need to thrive. 

George regularly conducts keynote presentations, senior executive workshops, and Board presentations around the world. 

George’s books have received wide acclaim. 

Leading Digital: Turning Technology into Business Transformation was named one of the top ten books of 2014 by Business Digest and silver medalist in the 2015 Axiom Business Book Awards. 

The Real Business of IT: How CIOs Create and Communicate Value was named the #1 book of the year in its field, 

IT Risk: Turning Business Threats into Competitive Advantage was recognized as one of the ten best books of the year. 

He has also written numerous contributions for publications such as Sloan Management Review, Harvard Business Review, The Wall Street Journal, and Forbes.

Jiří is a graduate of Service Science, Management and Engineering at the Faculty of Informatics of Masaryk University in Brno. He is responsible for certifying ALVAO products on 7 ITIL processes according to pink elephant authority criteria and currently acts as Solution Architect to provide customers with the best solution to their current and future needs.

Jan Zadák – until recently was one of the world’s highest Czech managers. He graduated from FEE CTU, where he also completed his doctoral studies in 1992. He spent 20 years at Compaq / Hewlett Packard, where he served in senior management, including CEO of the EMEA region, global vice president of worldwide sales, and later as president of services. He is currently lecturing, consulting and managing investments. During his more than twenty years of experience in top management, he has gained unique experience in people management, strategic planning, improving sales skills and day-to-day business management in the Americas, Europe, Asia, Africa and the Middle East. Thanks to his global career in the IT industry, he offers a unique insight into the issues of digitization, automation, robotics and their impact on business.

Jiří Sláma is a graduate of the Faculty of Informatics at Masaryk University and has been working as a consultant at ALVAO since 2012. Here he focuses mainly on the management of individual projects within the framework of the implementation of the system, where he tries to introduce the best possible solution corresponding to the customer’s requirements. Its next task is technical support of users and solving specific tasks.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e.  This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration.

Luis Ribero drives and fosters brand awareness initiatives for AXELOS across Europe. He is responsible for developing and supporting enablement initiatives that help organisations and individuals understand the value of best practices. As a result, Luis frequently engages with organisations of various industries and sizes to ensure they comprehend the benefits of ITIL 4 and other best practice methods and frameworks.

Luis has a degree in Industrial Engineering accompanied by a master’s in international business, awarded in France. He has worked in commercial and account management roles for a myriad of companies, including: Airbus, Ericsson and Rosetta Stone. One of his favourite exercises is simplifying how best practice can be used in everyday life. A great example of this is how he shares his personal experience of climbing Mont Blanc, using the PRINCE2 method.

Lukáš Varaja has spent the last 15+ years in IT. Balancing the daily challenges of reality and inspiration, he successively gained experience both in IT and business, especially in business analysis and business consulting.

He is currently Head of Presale at GuideVision, a progressive European technology services consultancy dedicated exclusively to service management and ServiceNow.

Varaja participated in delivering and managing ICT projects primarily focused on consulting in ICT and ITSM. Major assignments included projects related to replacement of ITSM tools, along with implementations and optimizations of business processes, analysis, and architecture of ITSM solutions with an emphasis on business processes, IT Governance and ITIL Best Practices.

He also regularly gives lectures in a successful series of NowDoctor online webinars, which focus on a different ServiceNow platform related area, such as optimization of the platform as well as process and technical de-customizations to name a few.

Miroslav Müller has more than 30 years of experience in IT analysis, process analysis, project management, consulting, since 2014 Educational Services Director & Trainer, Practitioner level certification in the areas of project management and business analysis, accredited coach EXIN and PeopleCert

An industry expert and trusted consultant, David has been at the forefront of helping organizations understand and adjust to major shifts in the technology industry over the past 3 decades.

David is known for crafting industry best practices for Strategy and IT Operations and uses them extensively to make organizations function more effectively and efficiently.  He has led consulting practices in Forrester, Hewlett-Packard and BMC Software.

David believes that successful digital strategy is an enterprise initiative that integrates technology and data from multiple internal and external sources to achieve business success.

David is the co-author of the ITIL 2007 Service Operation book, author of the ITIL 2011 Service Strategy book and lead editor of the ITIL 4 Digital and IT Strategy book.  He was awarded two lifetime achievement awards by the itSMF.

Roman Zhuravlev works at Axelos as portfolio development manager. He is ITIL 4 lead architect, co-author and editor.

Jiří Voříšek is Professor Emeritus and former Head of the Department of Information Technology at the Faculty of Informatics and Statistics of the University of Economics in Prague.

He is also the current vice president and former president of the Czech Society for System Integration and general director of the consulting company ITG, s.r.o.

He specializes in strategic information systems management, system integration, outsourcing and methodologies for the development and operation of business information systems. In 2010 and 2011, he cooperated with the National Economic Council of the Government of the Czech Republic and the Ministry of Industry and Trade on the preparation of a competitiveness strategy for the Czech Republic. Since 2011 he has been a member of the working group of the Government Council for Competitiveness and the Information Society.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.

Area of expertise: DevOps, IT4IT, IT Service Management (ITIL), Continuous Integration / Continuous Delivery (CI/CD), Enterprise Architecture (TOGAF) and Scaled Agile Framework (SAFe), AIOps, Agile development, Service Integration and Management (SIAM), Cloud Management.

Helping IT organizations to transform themselves, design and realize a new digital IT operating model, covering new ways of working and automate IT value streams. Transform the IT organization to an agile, lean and automated IT delivery organization (covering both the Toolset as well as the Mindset).

Design and implementation of IT processes, IT organization roles/responsibilities and the IT automation blueprint. Enable the transformation of the IT organization (agile / lean IT, continuous delivery, cost transparency, DevOps, secure by design, etc.) to manage the new digital eco-system.

Martina Šmidochová focuses on consulting and development in the field of human resources (audits and design of HR process solutions in connection with HR digitization), customer experience, interim HR management, strategic workshop facilitation, change management, internal communication and corporate culture. In 2019 she was awarded by the Top Employer Institute for her work in the field of HR processes and their innovation, and in 2020 she also defended this award. For the results of the work, she won first place within the Czech Republic.

Martina graduated with a master’s degree in sociology from Charles University.  In 1994 she also passed a population geography exam at the University of Bonn, Germany (Theinische Friederich-Wilhelms Universität in Bonn).

After university, she worked for Coopers & Lybrand (later PricewaterhouseCoopers) as HR manager. In 2002 she became HR Director for Microsoft’s offices in the Czech and Slovak Republics and since 2006 she has managed strategic recruitment for Central and Eastern Europe.

Between 2008 and 2012, she served as Regional Director of Customer Care and Microsoft Partners in 23 European countries. As part of this position, she was responsible for managing customer and partner relationships and for their satisfaction with services and products.

Since 2012 she has been a partner of Conectio Group, where she works for strategic clients. An example is his work at NTT Group, where he has been interim HR director since 2015.

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Aleš Špidla studied technical cybernetics. In 2011, as Director of the Department of Cyber ​​Security at the Ministry of the Interior of the Czech Republic, he drafted a strategy for cyber security in the Czech Republic and participated in discussions on the subject matter and then on the Cyber ​​Security Act itself. He also worked as Head of the Informatics Section of the State Institute for Drug Control, Director of the Department of Security Policies of the Ministry of Labor and Social Affairs, Manager of the Risk Management Department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist in cyber security and in the state-owned company NAKIT, s.p. as head of the security department. He is currently working as a cyber security manager at the General Financial Directorate. He is president of the Czech Institute of Information Security Managers, guarantor and teacher of the MBA study program “Management and Cyber ​​Security” and co-guarantor and teacher of LL.M program “Information Protection” at CEVRO Institute. He is intensively involved in the evangelization of cyber and information security in all its aspects. He lectures at conferences, performs in the media, publishes articles on this topic.

Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.

Daniel Breston has over 40 years of international technology leadership, consulting and coaching experience. Daniel is an active contributor to the practices of ITSM, SIAM, DevOps, leanIT and IT Leadership. Daniel is always speaking or facilitating an event somewhere.

Robert S. Falkowitz is the General Manager of Concentric Circle Consulting, which specializes in training and service management programs. Having experience in all phases of IT management, from software development through infrastructure design and package integration. Robert has, among other things, served companies in the following sectors, such as: aviation, supply chain, pharmaceuticals, telephony, education and banking. Today it focuses on lean and kanban approaches to work organisation.

With a PhD from the University of Pennsylvania, he has taught at Yale, Emory and Cornell. With his qualifications as ITIL Manager / Expert, he holds ITSMF ISO / IEC 20000 Consultant and DPSM certificates of priSM, while he is certified Kanban and Enterprise Service Planning by Lean Kanban University. Robert has an active role at itSMF Switzerland and itSMF International.

Jan Marek is a consultant and architect with more than ten years of experience. He regularly lectures at leading local and international conferences. It primarily deals with products and services in the areas of cybersecurity, private cloud and infrastructure services, especially Windows security, Microsoft Hyper-V, Active Directory and computer forensics.

In addition to practice, all his knowledge is also supported by certifications such as CEH, CHFI, CompTIA Pentest+, MCT and CEI. He was awarded the title Microsoft Community Contributor and Microsoft Most Valuable Professional for his community activities.

Petr Vlk is the architect of cloud solutions at KPCS CZ, where he helps with digital transformation of a wide range of Czech and foreign customers.

He specializes in deploying Microsoft 365 online services and, above all, using them effectively in both personal and corporate productivity. At the same time, he is one of the expert guarantors of cybersecurity issues, where he actively defines corporate security strategies using Microsoft technologies and services. He regularly lectures and educates the professional public and the IT community not only at events of the Czech Windows User Group. He has been awarded the Microsoft MVP for these activities more than one time.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Today, Branislav works as a digital transformation leader implementing new tools and approaches in the organization to accelerate the change into a customer-centric bank through its employees and technology.

George Westerman is a world-recognized thought leader on leading transformation and competitive advantage through technological innovation. He works at the intersection of executive leadership and digital innovation to provide a continuous stream of useful insights to leaders in all industries.  

As a Senior Lecturer with the MIT Sloan School of Management, he conducts research on digital transformation and innovation culture. 

As Principal Research Scientist for Workforce Learning in MIT’s Jameel World Education Lab, he works with Chief Learning Officers, educators, and non-profit executives to transform the way workers get the skills they need to thrive. 

George regularly conducts keynote presentations, senior executive workshops, and Board presentations around the world. 

George’s books have received wide acclaim. 

Leading Digital: Turning Technology into Business Transformation was named one of the top ten books of 2014 by Business Digest and silver medalist in the 2015 Axiom Business Book Awards. 

The Real Business of IT: How CIOs Create and Communicate Value was named the #1 book of the year in its field, 

IT Risk: Turning Business Threats into Competitive Advantage was recognized as one of the ten best books of the year. 

He has also written numerous contributions for publications such as Sloan Management Review, Harvard Business Review, The Wall Street Journal, and Forbes.

Jiří is a graduate of Service Science, Management and Engineering at the Faculty of Informatics of Masaryk University in Brno. He is responsible for certifying ALVAO products on 7 ITIL processes according to pink elephant authority criteria and currently acts as Solution Architect to provide customers with the best solution to their current and future needs.

Jan Zadák – until recently was one of the world’s highest Czech managers. He graduated from FEE CTU, where he also completed his doctoral studies in 1992. He spent 20 years at Compaq / Hewlett Packard, where he served in senior management, including CEO of the EMEA region, global vice president of worldwide sales, and later as president of services. He is currently lecturing, consulting and managing investments. During his more than twenty years of experience in top management, he has gained unique experience in people management, strategic planning, improving sales skills and day-to-day business management in the Americas, Europe, Asia, Africa and the Middle East. Thanks to his global career in the IT industry, he offers a unique insight into the issues of digitization, automation, robotics and their impact on business.

Jiří Sláma is a graduate of the Faculty of Informatics at Masaryk University and has been working as a consultant at ALVAO since 2012. Here he focuses mainly on the management of individual projects within the framework of the implementation of the system, where he tries to introduce the best possible solution corresponding to the customer’s requirements. Its next task is technical support of users and solving specific tasks.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e.  This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration.

Luis Ribero drives and fosters brand awareness initiatives for AXELOS across Europe. He is responsible for developing and supporting enablement initiatives that help organisations and individuals understand the value of best practices. As a result, Luis frequently engages with organisations of various industries and sizes to ensure they comprehend the benefits of ITIL 4 and other best practice methods and frameworks.

Luis has a degree in Industrial Engineering accompanied by a master’s in international business, awarded in France. He has worked in commercial and account management roles for a myriad of companies, including: Airbus, Ericsson and Rosetta Stone. One of his favourite exercises is simplifying how best practice can be used in everyday life. A great example of this is how he shares his personal experience of climbing Mont Blanc, using the PRINCE2 method.

Lukáš Varaja has spent the last 15+ years in IT. Balancing the daily challenges of reality and inspiration, he successively gained experience both in IT and business, especially in business analysis and business consulting.

He is currently Head of Presale at GuideVision, a progressive European technology services consultancy dedicated exclusively to service management and ServiceNow.

Varaja participated in delivering and managing ICT projects primarily focused on consulting in ICT and ITSM. Major assignments included projects related to replacement of ITSM tools, along with implementations and optimizations of business processes, analysis, and architecture of ITSM solutions with an emphasis on business processes, IT Governance and ITIL Best Practices.

He also regularly gives lectures in a successful series of NowDoctor online webinars, which focus on a different ServiceNow platform related area, such as optimization of the platform as well as process and technical de-customizations to name a few.

Miroslav Müller has more than 30 years of experience in IT analysis, process analysis, project management, consulting, since 2014 Educational Services Director & Trainer, Practitioner level certification in the areas of project management and business analysis, accredited coach EXIN and PeopleCert

An industry expert and trusted consultant, David has been at the forefront of helping organizations understand and adjust to major shifts in the technology industry over the past 3 decades.

David is known for crafting industry best practices for Strategy and IT Operations and uses them extensively to make organizations function more effectively and efficiently.  He has led consulting practices in Forrester, Hewlett-Packard and BMC Software.

David believes that successful digital strategy is an enterprise initiative that integrates technology and data from multiple internal and external sources to achieve business success.

David is the co-author of the ITIL 2007 Service Operation book, author of the ITIL 2011 Service Strategy book and lead editor of the ITIL 4 Digital and IT Strategy book.  He was awarded two lifetime achievement awards by the itSMF.

Roman Zhuravlev works at Axelos as portfolio development manager. He is ITIL 4 lead architect, co-author and editor.

Jiří Voříšek is Professor Emeritus and former Head of the Department of Information Technology at the Faculty of Informatics and Statistics of the University of Economics in Prague.

He is also the current vice president and former president of the Czech Society for System Integration and general director of the consulting company ITG, s.r.o.

He specializes in strategic information systems management, system integration, outsourcing and methodologies for the development and operation of business information systems. In 2010 and 2011, he cooperated with the National Economic Council of the Government of the Czech Republic and the Ministry of Industry and Trade on the preparation of a competitiveness strategy for the Czech Republic. Since 2011 he has been a member of the working group of the Government Council for Competitiveness and the Information Society.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.

Area of expertise: DevOps, IT4IT, IT Service Management (ITIL), Continuous Integration / Continuous Delivery (CI/CD), Enterprise Architecture (TOGAF) and Scaled Agile Framework (SAFe), AIOps, Agile development, Service Integration and Management (SIAM), Cloud Management.

Helping IT organizations to transform themselves, design and realize a new digital IT operating model, covering new ways of working and automate IT value streams. Transform the IT organization to an agile, lean and automated IT delivery organization (covering both the Toolset as well as the Mindset).

Design and implementation of IT processes, IT organization roles/responsibilities and the IT automation blueprint. Enable the transformation of the IT organization (agile / lean IT, continuous delivery, cost transparency, DevOps, secure by design, etc.) to manage the new digital eco-system.

Martina Šmidochová focuses on consulting and development in the field of human resources (audits and design of HR process solutions in connection with HR digitization), customer experience, interim HR management, strategic workshop facilitation, change management, internal communication and corporate culture. In 2019 she was awarded by the Top Employer Institute for her work in the field of HR processes and their innovation, and in 2020 she also defended this award. For the results of the work, she won first place within the Czech Republic.

Martina graduated with a master’s degree in sociology from Charles University.  In 1994 she also passed a population geography exam at the University of Bonn, Germany (Theinische Friederich-Wilhelms Universität in Bonn).

After university, she worked for Coopers & Lybrand (later PricewaterhouseCoopers) as HR manager. In 2002 she became HR Director for Microsoft’s offices in the Czech and Slovak Republics and since 2006 she has managed strategic recruitment for Central and Eastern Europe.

Between 2008 and 2012, she served as Regional Director of Customer Care and Microsoft Partners in 23 European countries. As part of this position, she was responsible for managing customer and partner relationships and for their satisfaction with services and products.

Since 2012 she has been a partner of Conectio Group, where she works for strategic clients. An example is his work at NTT Group, where he has been interim HR director since 2015.

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Aleš Špidla studied technical cybernetics. In 2011, as Director of the Department of Cyber ​​Security at the Ministry of the Interior of the Czech Republic, he drafted a strategy for cyber security in the Czech Republic and participated in discussions on the subject matter and then on the Cyber ​​Security Act itself. He also worked as Head of the Informatics Section of the State Institute for Drug Control, Director of the Department of Security Policies of the Ministry of Labor and Social Affairs, Manager of the Risk Management Department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist in cyber security and in the state-owned company NAKIT, s.p. as head of the security department. He is currently working as a cyber security manager at the General Financial Directorate. He is president of the Czech Institute of Information Security Managers, guarantor and teacher of the MBA study program “Management and Cyber ​​Security” and co-guarantor and teacher of LL.M program “Information Protection” at CEVRO Institute. He is intensively involved in the evangelization of cyber and information security in all its aspects. He lectures at conferences, performs in the media, publishes articles on this topic.

Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.

Daniel Breston has over 40 years of international technology leadership, consulting and coaching experience. Daniel is an active contributor to the practices of ITSM, SIAM, DevOps, leanIT and IT Leadership. Daniel is always speaking or facilitating an event somewhere.

Robert S. Falkowitz is the General Manager of Concentric Circle Consulting, which specializes in training and service management programs. Having experience in all phases of IT management, from software development through infrastructure design and package integration. Robert has, among other things, served companies in the following sectors, such as: aviation, supply chain, pharmaceuticals, telephony, education and banking. Today it focuses on lean and kanban approaches to work organisation.

With a PhD from the University of Pennsylvania, he has taught at Yale, Emory and Cornell. With his qualifications as ITIL Manager / Expert, he holds ITSMF ISO / IEC 20000 Consultant and DPSM certificates of priSM, while he is certified Kanban and Enterprise Service Planning by Lean Kanban University. Robert has an active role at itSMF Switzerland and itSMF International.

Jan Marek is a consultant and architect with more than ten years of experience. He regularly lectures at leading local and international conferences. It primarily deals with products and services in the areas of cybersecurity, private cloud and infrastructure services, especially Windows security, Microsoft Hyper-V, Active Directory and computer forensics.

In addition to practice, all his knowledge is also supported by certifications such as CEH, CHFI, CompTIA Pentest+, MCT and CEI. He was awarded the title Microsoft Community Contributor and Microsoft Most Valuable Professional for his community activities.

Petr Vlk is the architect of cloud solutions at KPCS CZ, where he helps with digital transformation of a wide range of Czech and foreign customers.

He specializes in deploying Microsoft 365 online services and, above all, using them effectively in both personal and corporate productivity. At the same time, he is one of the expert guarantors of cybersecurity issues, where he actively defines corporate security strategies using Microsoft technologies and services. He regularly lectures and educates the professional public and the IT community not only at events of the Czech Windows User Group. He has been awarded the Microsoft MVP for these activities more than one time.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Today, Branislav works as a digital transformation leader implementing new tools and approaches in the organization to accelerate the change into a customer-centric bank through its employees and technology.

George Westerman is a world-recognized thought leader on leading transformation and competitive advantage through technological innovation. He works at the intersection of executive leadership and digital innovation to provide a continuous stream of useful insights to leaders in all industries.  

As a Senior Lecturer with the MIT Sloan School of Management, he conducts research on digital transformation and innovation culture. 

As Principal Research Scientist for Workforce Learning in MIT’s Jameel World Education Lab, he works with Chief Learning Officers, educators, and non-profit executives to transform the way workers get the skills they need to thrive. 

George regularly conducts keynote presentations, senior executive workshops, and Board presentations around the world. 

George’s books have received wide acclaim. 

Leading Digital: Turning Technology into Business Transformation was named one of the top ten books of 2014 by Business Digest and silver medalist in the 2015 Axiom Business Book Awards. 

The Real Business of IT: How CIOs Create and Communicate Value was named the #1 book of the year in its field, 

IT Risk: Turning Business Threats into Competitive Advantage was recognized as one of the ten best books of the year. 

He has also written numerous contributions for publications such as Sloan Management Review, Harvard Business Review, The Wall Street Journal, and Forbes.

Jiří is a graduate of Service Science, Management and Engineering at the Faculty of Informatics of Masaryk University in Brno. He is responsible for certifying ALVAO products on 7 ITIL processes according to pink elephant authority criteria and currently acts as Solution Architect to provide customers with the best solution to their current and future needs.

Jan Zadák – until recently was one of the world’s highest Czech managers. He graduated from FEE CTU, where he also completed his doctoral studies in 1992. He spent 20 years at Compaq / Hewlett Packard, where he served in senior management, including CEO of the EMEA region, global vice president of worldwide sales, and later as president of services. He is currently lecturing, consulting and managing investments. During his more than twenty years of experience in top management, he has gained unique experience in people management, strategic planning, improving sales skills and day-to-day business management in the Americas, Europe, Asia, Africa and the Middle East. Thanks to his global career in the IT industry, he offers a unique insight into the issues of digitization, automation, robotics and their impact on business.

Jiří Sláma is a graduate of the Faculty of Informatics at Masaryk University and has been working as a consultant at ALVAO since 2012. Here he focuses mainly on the management of individual projects within the framework of the implementation of the system, where he tries to introduce the best possible solution corresponding to the customer’s requirements. Its next task is technical support of users and solving specific tasks.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e.  This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration.

Luis Ribero drives and fosters brand awareness initiatives for AXELOS across Europe. He is responsible for developing and supporting enablement initiatives that help organisations and individuals understand the value of best practices. As a result, Luis frequently engages with organisations of various industries and sizes to ensure they comprehend the benefits of ITIL 4 and other best practice methods and frameworks.

Luis has a degree in Industrial Engineering accompanied by a master’s in international business, awarded in France. He has worked in commercial and account management roles for a myriad of companies, including: Airbus, Ericsson and Rosetta Stone. One of his favourite exercises is simplifying how best practice can be used in everyday life. A great example of this is how he shares his personal experience of climbing Mont Blanc, using the PRINCE2 method.

Lukáš Varaja has spent the last 15+ years in IT. Balancing the daily challenges of reality and inspiration, he successively gained experience both in IT and business, especially in business analysis and business consulting.

He is currently Head of Presale at GuideVision, a progressive European technology services consultancy dedicated exclusively to service management and ServiceNow.

Varaja participated in delivering and managing ICT projects primarily focused on consulting in ICT and ITSM. Major assignments included projects related to replacement of ITSM tools, along with implementations and optimizations of business processes, analysis, and architecture of ITSM solutions with an emphasis on business processes, IT Governance and ITIL Best Practices.

He also regularly gives lectures in a successful series of NowDoctor online webinars, which focus on a different ServiceNow platform related area, such as optimization of the platform as well as process and technical de-customizations to name a few.

Miroslav Müller has more than 30 years of experience in IT analysis, process analysis, project management, consulting, since 2014 Educational Services Director & Trainer, Practitioner level certification in the areas of project management and business analysis, accredited coach EXIN and PeopleCert

An industry expert and trusted consultant, David has been at the forefront of helping organizations understand and adjust to major shifts in the technology industry over the past 3 decades.

David is known for crafting industry best practices for Strategy and IT Operations and uses them extensively to make organizations function more effectively and efficiently.  He has led consulting practices in Forrester, Hewlett-Packard and BMC Software.

David believes that successful digital strategy is an enterprise initiative that integrates technology and data from multiple internal and external sources to achieve business success.

David is the co-author of the ITIL 2007 Service Operation book, author of the ITIL 2011 Service Strategy book and lead editor of the ITIL 4 Digital and IT Strategy book.  He was awarded two lifetime achievement awards by the itSMF.

Roman Zhuravlev works at Axelos as portfolio development manager. He is ITIL 4 lead architect, co-author and editor.

Jiří Voříšek is Professor Emeritus and former Head of the Department of Information Technology at the Faculty of Informatics and Statistics of the University of Economics in Prague.

He is also the current vice president and former president of the Czech Society for System Integration and general director of the consulting company ITG, s.r.o.

He specializes in strategic information systems management, system integration, outsourcing and methodologies for the development and operation of business information systems. In 2010 and 2011, he cooperated with the National Economic Council of the Government of the Czech Republic and the Ministry of Industry and Trade on the preparation of a competitiveness strategy for the Czech Republic. Since 2011 he has been a member of the working group of the Government Council for Competitiveness and the Information Society.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.

Area of expertise: DevOps, IT4IT, IT Service Management (ITIL), Continuous Integration / Continuous Delivery (CI/CD), Enterprise Architecture (TOGAF) and Scaled Agile Framework (SAFe), AIOps, Agile development, Service Integration and Management (SIAM), Cloud Management.

Helping IT organizations to transform themselves, design and realize a new digital IT operating model, covering new ways of working and automate IT value streams. Transform the IT organization to an agile, lean and automated IT delivery organization (covering both the Toolset as well as the Mindset).

Design and implementation of IT processes, IT organization roles/responsibilities and the IT automation blueprint. Enable the transformation of the IT organization (agile / lean IT, continuous delivery, cost transparency, DevOps, secure by design, etc.) to manage the new digital eco-system.

Martina Šmidochová focuses on consulting and development in the field of human resources (audits and design of HR process solutions in connection with HR digitization), customer experience, interim HR management, strategic workshop facilitation, change management, internal communication and corporate culture. In 2019 she was awarded by the Top Employer Institute for her work in the field of HR processes and their innovation, and in 2020 she also defended this award. For the results of the work, she won first place within the Czech Republic.

Martina graduated with a master’s degree in sociology from Charles University.  In 1994 she also passed a population geography exam at the University of Bonn, Germany (Theinische Friederich-Wilhelms Universität in Bonn).

After university, she worked for Coopers & Lybrand (later PricewaterhouseCoopers) as HR manager. In 2002 she became HR Director for Microsoft’s offices in the Czech and Slovak Republics and since 2006 she has managed strategic recruitment for Central and Eastern Europe.

Between 2008 and 2012, she served as Regional Director of Customer Care and Microsoft Partners in 23 European countries. As part of this position, she was responsible for managing customer and partner relationships and for their satisfaction with services and products.

Since 2012 she has been a partner of Conectio Group, where she works for strategic clients. An example is his work at NTT Group, where he has been interim HR director since 2015.

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Aleš Špidla studied technical cybernetics. In 2011, as Director of the Department of Cyber ​​Security at the Ministry of the Interior of the Czech Republic, he drafted a strategy for cyber security in the Czech Republic and participated in discussions on the subject matter and then on the Cyber ​​Security Act itself. He also worked as Head of the Informatics Section of the State Institute for Drug Control, Director of the Department of Security Policies of the Ministry of Labor and Social Affairs, Manager of the Risk Management Department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist in cyber security and in the state-owned company NAKIT, s.p. as head of the security department. He is currently working as a cyber security manager at the General Financial Directorate. He is president of the Czech Institute of Information Security Managers, guarantor and teacher of the MBA study program “Management and Cyber ​​Security” and co-guarantor and teacher of LL.M program “Information Protection” at CEVRO Institute. He is intensively involved in the evangelization of cyber and information security in all its aspects. He lectures at conferences, performs in the media, publishes articles on this topic.

Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.

Daniel Breston has over 40 years of international technology leadership, consulting and coaching experience. Daniel is an active contributor to the practices of ITSM, SIAM, DevOps, leanIT and IT Leadership. Daniel is always speaking or facilitating an event somewhere.

Robert S. Falkowitz is the General Manager of Concentric Circle Consulting, which specializes in training and service management programs. Having experience in all phases of IT management, from software development through infrastructure design and package integration. Robert has, among other things, served companies in the following sectors, such as: aviation, supply chain, pharmaceuticals, telephony, education and banking. Today it focuses on lean and kanban approaches to work organisation.

With a PhD from the University of Pennsylvania, he has taught at Yale, Emory and Cornell. With his qualifications as ITIL Manager / Expert, he holds ITSMF ISO / IEC 20000 Consultant and DPSM certificates of priSM, while he is certified Kanban and Enterprise Service Planning by Lean Kanban University. Robert has an active role at itSMF Switzerland and itSMF International.

Jan Marek is a consultant and architect with more than ten years of experience. He regularly lectures at leading local and international conferences. It primarily deals with products and services in the areas of cybersecurity, private cloud and infrastructure services, especially Windows security, Microsoft Hyper-V, Active Directory and computer forensics.

In addition to practice, all his knowledge is also supported by certifications such as CEH, CHFI, CompTIA Pentest+, MCT and CEI. He was awarded the title Microsoft Community Contributor and Microsoft Most Valuable Professional for his community activities.

Petr Vlk is the architect of cloud solutions at KPCS CZ, where he helps with digital transformation of a wide range of Czech and foreign customers.

He specializes in deploying Microsoft 365 online services and, above all, using them effectively in both personal and corporate productivity. At the same time, he is one of the expert guarantors of cybersecurity issues, where he actively defines corporate security strategies using Microsoft technologies and services. He regularly lectures and educates the professional public and the IT community not only at events of the Czech Windows User Group. He has been awarded the Microsoft MVP for these activities more than one time.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Today, Branislav works as a digital transformation leader implementing new tools and approaches in the organization to accelerate the change into a customer-centric bank through its employees and technology.

George Westerman is a world-recognized thought leader on leading transformation and competitive advantage through technological innovation. He works at the intersection of executive leadership and digital innovation to provide a continuous stream of useful insights to leaders in all industries.  

As a Senior Lecturer with the MIT Sloan School of Management, he conducts research on digital transformation and innovation culture. 

As Principal Research Scientist for Workforce Learning in MIT’s Jameel World Education Lab, he works with Chief Learning Officers, educators, and non-profit executives to transform the way workers get the skills they need to thrive. 

George regularly conducts keynote presentations, senior executive workshops, and Board presentations around the world. 

George’s books have received wide acclaim. 

Leading Digital: Turning Technology into Business Transformation was named one of the top ten books of 2014 by Business Digest and silver medalist in the 2015 Axiom Business Book Awards. 

The Real Business of IT: How CIOs Create and Communicate Value was named the #1 book of the year in its field, 

IT Risk: Turning Business Threats into Competitive Advantage was recognized as one of the ten best books of the year. 

He has also written numerous contributions for publications such as Sloan Management Review, Harvard Business Review, The Wall Street Journal, and Forbes.

Jiří is a graduate of Service Science, Management and Engineering at the Faculty of Informatics of Masaryk University in Brno. He is responsible for certifying ALVAO products on 7 ITIL processes according to pink elephant authority criteria and currently acts as Solution Architect to provide customers with the best solution to their current and future needs.

Jan Zadák – until recently was one of the world’s highest Czech managers. He graduated from FEE CTU, where he also completed his doctoral studies in 1992. He spent 20 years at Compaq / Hewlett Packard, where he served in senior management, including CEO of the EMEA region, global vice president of worldwide sales, and later as president of services. He is currently lecturing, consulting and managing investments. During his more than twenty years of experience in top management, he has gained unique experience in people management, strategic planning, improving sales skills and day-to-day business management in the Americas, Europe, Asia, Africa and the Middle East. Thanks to his global career in the IT industry, he offers a unique insight into the issues of digitization, automation, robotics and their impact on business.

Jiří Sláma is a graduate of the Faculty of Informatics at Masaryk University and has been working as a consultant at ALVAO since 2012. Here he focuses mainly on the management of individual projects within the framework of the implementation of the system, where he tries to introduce the best possible solution corresponding to the customer’s requirements. Its next task is technical support of users and solving specific tasks.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e.  This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration.

Luis Ribero drives and fosters brand awareness initiatives for AXELOS across Europe. He is responsible for developing and supporting enablement initiatives that help organisations and individuals understand the value of best practices. As a result, Luis frequently engages with organisations of various industries and sizes to ensure they comprehend the benefits of ITIL 4 and other best practice methods and frameworks.

Luis has a degree in Industrial Engineering accompanied by a master’s in international business, awarded in France. He has worked in commercial and account management roles for a myriad of companies, including: Airbus, Ericsson and Rosetta Stone. One of his favourite exercises is simplifying how best practice can be used in everyday life. A great example of this is how he shares his personal experience of climbing Mont Blanc, using the PRINCE2 method.

Lukáš Varaja has spent the last 15+ years in IT. Balancing the daily challenges of reality and inspiration, he successively gained experience both in IT and business, especially in business analysis and business consulting.

He is currently Head of Presale at GuideVision, a progressive European technology services consultancy dedicated exclusively to service management and ServiceNow.

Varaja participated in delivering and managing ICT projects primarily focused on consulting in ICT and ITSM. Major assignments included projects related to replacement of ITSM tools, along with implementations and optimizations of business processes, analysis, and architecture of ITSM solutions with an emphasis on business processes, IT Governance and ITIL Best Practices.

He also regularly gives lectures in a successful series of NowDoctor online webinars, which focus on a different ServiceNow platform related area, such as optimization of the platform as well as process and technical de-customizations to name a few.

Miroslav Müller has more than 30 years of experience in IT analysis, process analysis, project management, consulting, since 2014 Educational Services Director & Trainer, Practitioner level certification in the areas of project management and business analysis, accredited coach EXIN and PeopleCert

An industry expert and trusted consultant, David has been at the forefront of helping organizations understand and adjust to major shifts in the technology industry over the past 3 decades.

David is known for crafting industry best practices for Strategy and IT Operations and uses them extensively to make organizations function more effectively and efficiently.  He has led consulting practices in Forrester, Hewlett-Packard and BMC Software.

David believes that successful digital strategy is an enterprise initiative that integrates technology and data from multiple internal and external sources to achieve business success.

David is the co-author of the ITIL 2007 Service Operation book, author of the ITIL 2011 Service Strategy book and lead editor of the ITIL 4 Digital and IT Strategy book.  He was awarded two lifetime achievement awards by the itSMF.

Roman Zhuravlev works at Axelos as portfolio development manager. He is ITIL 4 lead architect, co-author and editor.

Jiří Voříšek is Professor Emeritus and former Head of the Department of Information Technology at the Faculty of Informatics and Statistics of the University of Economics in Prague.

He is also the current vice president and former president of the Czech Society for System Integration and general director of the consulting company ITG, s.r.o.

He specializes in strategic information systems management, system integration, outsourcing and methodologies for the development and operation of business information systems. In 2010 and 2011, he cooperated with the National Economic Council of the Government of the Czech Republic and the Ministry of Industry and Trade on the preparation of a competitiveness strategy for the Czech Republic. Since 2011 he has been a member of the working group of the Government Council for Competitiveness and the Information Society.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.

Area of expertise: DevOps, IT4IT, IT Service Management (ITIL), Continuous Integration / Continuous Delivery (CI/CD), Enterprise Architecture (TOGAF) and Scaled Agile Framework (SAFe), AIOps, Agile development, Service Integration and Management (SIAM), Cloud Management.

Helping IT organizations to transform themselves, design and realize a new digital IT operating model, covering new ways of working and automate IT value streams. Transform the IT organization to an agile, lean and automated IT delivery organization (covering both the Toolset as well as the Mindset).

Design and implementation of IT processes, IT organization roles/responsibilities and the IT automation blueprint. Enable the transformation of the IT organization (agile / lean IT, continuous delivery, cost transparency, DevOps, secure by design, etc.) to manage the new digital eco-system.

Martina Šmidochová focuses on consulting and development in the field of human resources (audits and design of HR process solutions in connection with HR digitization), customer experience, interim HR management, strategic workshop facilitation, change management, internal communication and corporate culture. In 2019 she was awarded by the Top Employer Institute for her work in the field of HR processes and their innovation, and in 2020 she also defended this award. For the results of the work, she won first place within the Czech Republic.

Martina graduated with a master’s degree in sociology from Charles University.  In 1994 she also passed a population geography exam at the University of Bonn, Germany (Theinische Friederich-Wilhelms Universität in Bonn).

After university, she worked for Coopers & Lybrand (later PricewaterhouseCoopers) as HR manager. In 2002 she became HR Director for Microsoft’s offices in the Czech and Slovak Republics and since 2006 she has managed strategic recruitment for Central and Eastern Europe.

Between 2008 and 2012, she served as Regional Director of Customer Care and Microsoft Partners in 23 European countries. As part of this position, she was responsible for managing customer and partner relationships and for their satisfaction with services and products.

Since 2012 she has been a partner of Conectio Group, where she works for strategic clients. An example is his work at NTT Group, where he has been interim HR director since 2015.

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Aleš Špidla studied technical cybernetics. In 2011, as Director of the Department of Cyber ​​Security at the Ministry of the Interior of the Czech Republic, he drafted a strategy for cyber security in the Czech Republic and participated in discussions on the subject matter and then on the Cyber ​​Security Act itself. He also worked as Head of the Informatics Section of the State Institute for Drug Control, Director of the Department of Security Policies of the Ministry of Labor and Social Affairs, Manager of the Risk Management Department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist in cyber security and in the state-owned company NAKIT, s.p. as head of the security department. He is currently working as a cyber security manager at the General Financial Directorate. He is president of the Czech Institute of Information Security Managers, guarantor and teacher of the MBA study program “Management and Cyber ​​Security” and co-guarantor and teacher of LL.M program “Information Protection” at CEVRO Institute. He is intensively involved in the evangelization of cyber and information security in all its aspects. He lectures at conferences, performs in the media, publishes articles on this topic.

Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.

Daniel Breston has over 40 years of international technology leadership, consulting and coaching experience. Daniel is an active contributor to the practices of ITSM, SIAM, DevOps, leanIT and IT Leadership. Daniel is always speaking or facilitating an event somewhere.

Robert S. Falkowitz is the General Manager of Concentric Circle Consulting, which specializes in training and service management programs. Having experience in all phases of IT management, from software development through infrastructure design and package integration. Robert has, among other things, served companies in the following sectors, such as: aviation, supply chain, pharmaceuticals, telephony, education and banking. Today it focuses on lean and kanban approaches to work organisation.

With a PhD from the University of Pennsylvania, he has taught at Yale, Emory and Cornell. With his qualifications as ITIL Manager / Expert, he holds ITSMF ISO / IEC 20000 Consultant and DPSM certificates of priSM, while he is certified Kanban and Enterprise Service Planning by Lean Kanban University. Robert has an active role at itSMF Switzerland and itSMF International.

Jan Marek is a consultant and architect with more than ten years of experience. He regularly lectures at leading local and international conferences. It primarily deals with products and services in the areas of cybersecurity, private cloud and infrastructure services, especially Windows security, Microsoft Hyper-V, Active Directory and computer forensics.

In addition to practice, all his knowledge is also supported by certifications such as CEH, CHFI, CompTIA Pentest+, MCT and CEI. He was awarded the title Microsoft Community Contributor and Microsoft Most Valuable Professional for his community activities.

Petr Vlk is the architect of cloud solutions at KPCS CZ, where he helps with digital transformation of a wide range of Czech and foreign customers.

He specializes in deploying Microsoft 365 online services and, above all, using them effectively in both personal and corporate productivity. At the same time, he is one of the expert guarantors of cybersecurity issues, where he actively defines corporate security strategies using Microsoft technologies and services. He regularly lectures and educates the professional public and the IT community not only at events of the Czech Windows User Group. He has been awarded the Microsoft MVP for these activities more than one time.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.

Today, Branislav works as a digital transformation leader implementing new tools and approaches in the organization to accelerate the change into a customer-centric bank through its employees and technology.

George Westerman is a world-recognized thought leader on leading transformation and competitive advantage through technological innovation. He works at the intersection of executive leadership and digital innovation to provide a continuous stream of useful insights to leaders in all industries.  

As a Senior Lecturer with the MIT Sloan School of Management, he conducts research on digital transformation and innovation culture. 

As Principal Research Scientist for Workforce Learning in MIT’s Jameel World Education Lab, he works with Chief Learning Officers, educators, and non-profit executives to transform the way workers get the skills they need to thrive. 

George regularly conducts keynote presentations, senior executive workshops, and Board presentations around the world. 

George’s books have received wide acclaim. 

Leading Digital: Turning Technology into Business Transformation was named one of the top ten books of 2014 by Business Digest and silver medalist in the 2015 Axiom Business Book Awards. 

The Real Business of IT: How CIOs Create and Communicate Value was named the #1 book of the year in its field, 

IT Risk: Turning Business Threats into Competitive Advantage was recognized as one of the ten best books of the year. 

He has also written numerous contributions for publications such as Sloan Management Review, Harvard Business Review, The Wall Street Journal, and Forbes.

Jiří is a graduate of Service Science, Management and Engineering at the Faculty of Informatics of Masaryk University in Brno. He is responsible for certifying ALVAO products on 7 ITIL processes according to pink elephant authority criteria and currently acts as Solution Architect to provide customers with the best solution to their current and future needs.

Jan Zadák – until recently was one of the world’s highest Czech managers. He graduated from FEE CTU, where he also completed his doctoral studies in 1992. He spent 20 years at Compaq / Hewlett Packard, where he served in senior management, including CEO of the EMEA region, global vice president of worldwide sales, and later as president of services. He is currently lecturing, consulting and managing investments. During his more than twenty years of experience in top management, he has gained unique experience in people management, strategic planning, improving sales skills and day-to-day business management in the Americas, Europe, Asia, Africa and the Middle East. Thanks to his global career in the IT industry, he offers a unique insight into the issues of digitization, automation, robotics and their impact on business.

Jiří Sláma is a graduate of the Faculty of Informatics at Masaryk University and has been working as a consultant at ALVAO since 2012. Here he focuses mainly on the management of individual projects within the framework of the implementation of the system, where he tries to introduce the best possible solution corresponding to the customer’s requirements. Its next task is technical support of users and solving specific tasks.

Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.

He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.

At the same time, he manages the National Agency for Communications and Information Technology, s. e.  This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.

Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.

He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration.

Luis Ribero drives and fosters brand awareness initiatives for AXELOS across Europe. He is responsible for developing and supporting enablement initiatives that help organisations and individuals understand the value of best practices. As a result, Luis frequently engages with organisations of various industries and sizes to ensure they comprehend the benefits of ITIL 4 and other best practice methods and frameworks.

Luis has a degree in Industrial Engineering accompanied by a master’s in international business, awarded in France. He has worked in commercial and account management roles for a myriad of companies, including: Airbus, Ericsson and Rosetta Stone. One of his favourite exercises is simplifying how best practice can be used in everyday life. A great example of this is how he shares his personal experience of climbing Mont Blanc, using the PRINCE2 method.

Lukáš Varaja has spent the last 15+ years in IT. Balancing the daily challenges of reality and inspiration, he successively gained experience both in IT and business, especially in business analysis and business consulting.

He is currently Head of Presale at GuideVision, a progressive European technology services consultancy dedicated exclusively to service management and ServiceNow.

Varaja participated in delivering and managing ICT projects primarily focused on consulting in ICT and ITSM. Major assignments included projects related to replacement of ITSM tools, along with implementations and optimizations of business processes, analysis, and architecture of ITSM solutions with an emphasis on business processes, IT Governance and ITIL Best Practices.

He also regularly gives lectures in a successful series of NowDoctor online webinars, which focus on a different ServiceNow platform related area, such as optimization of the platform as well as process and technical de-customizations to name a few.

Miroslav Müller has more than 30 years of experience in IT analysis, process analysis, project management, consulting, since 2014 Educational Services Director & Trainer, Practitioner level certification in the areas of project management and business analysis, accredited coach EXIN and PeopleCert

An industry expert and trusted consultant, David has been at the forefront of helping organizations understand and adjust to major shifts in the technology industry over the past 3 decades.

David is known for crafting industry best practices for Strategy and IT Operations and uses them extensively to make organizations function more effectively and efficiently.  He has led consulting practices in Forrester, Hewlett-Packard and BMC Software.

David believes that successful digital strategy is an enterprise initiative that integrates technology and data from multiple internal and external sources to achieve business success.

David is the co-author of the ITIL 2007 Service Operation book, author of the ITIL 2011 Service Strategy book and lead editor of the ITIL 4 Digital and IT Strategy book.  He was awarded two lifetime achievement awards by the itSMF.

Roman Zhuravlev works at Axelos as portfolio development manager. He is ITIL 4 lead architect, co-author and editor.

Jiří Voříšek is Professor Emeritus and former Head of the Department of Information Technology at the Faculty of Informatics and Statistics of the University of Economics in Prague.

He is also the current vice president and former president of the Czech Society for System Integration and general director of the consulting company ITG, s.r.o.

He specializes in strategic information systems management, system integration, outsourcing and methodologies for the development and operation of business information systems. In 2010 and 2011, he cooperated with the National Economic Council of the Government of the Czech Republic and the Ministry of Industry and Trade on the preparation of a competitiveness strategy for the Czech Republic. Since 2011 he has been a member of the working group of the Government Council for Competitiveness and the Information Society.

Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.

He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.

In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.

Area of expertise: DevOps, IT4IT, IT Service Management (ITIL), Continuous Integration / Continuous Delivery (CI/CD), Enterprise Architecture (TOGAF) and Scaled Agile Framework (SAFe), AIOps, Agile development, Service Integration and Management (SIAM), Cloud Management.

Helping IT organizations to transform themselves, design and realize a new digital IT operating model, covering new ways of working and automate IT value streams. Transform the IT organization to an agile, lean and automated IT delivery organization (covering both the Toolset as well as the Mindset).

Design and implementation of IT processes, IT organization roles/responsibilities and the IT automation blueprint. Enable the transformation of the IT organization (agile / lean IT, continuous delivery, cost transparency, DevOps, secure by design, etc.) to manage the new digital eco-system.

Martina Šmidochová focuses on consulting and development in the field of human resources (audits and design of HR process solutions in connection with HR digitization), customer experience, interim HR management, strategic workshop facilitation, change management, internal communication and corporate culture. In 2019 she was awarded by the Top Employer Institute for her work in the field of HR processes and their innovation, and in 2020 she also defended this award. For the results of the work, she won first place within the Czech Republic.

Martina graduated with a master’s degree in sociology from Charles University.  In 1994 she also passed a population geography exam at the University of Bonn, Germany (Theinische Friederich-Wilhelms Universität in Bonn).

After university, she worked for Coopers & Lybrand (later PricewaterhouseCoopers) as HR manager. In 2002 she became HR Director for Microsoft’s offices in the Czech and Slovak Republics and since 2006 she has managed strategic recruitment for Central and Eastern Europe.

Between 2008 and 2012, she served as Regional Director of Customer Care and Microsoft Partners in 23 European countries. As part of this position, she was responsible for managing customer and partner relationships and for their satisfaction with services and products.

Since 2012 she has been a partner of Conectio Group, where she works for strategic clients. An example is his work at NTT Group, where he has been interim HR director since 2015.

Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”

Aleš Špidla studied technical cybernetics. In 2011, as Director of the Department of Cyber ​​Security at the Ministry of the Interior of the Czech Republic, he drafted a strategy for cyber security in the Czech Republic and participated in discussions on the subject matter and then on the Cyber ​​Security Act itself. He also worked as Head of the Informatics Section of the State Institute for Drug Control, Director of the Department of Security Policies of the Ministry of Labor and Social Affairs, Manager of the Risk Management Department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist in cyber security and in the state-owned company NAKIT, s.p. as head of the security department. He is currently working as a cyber security manager at the General Financial Directorate. He is president of the Czech Institute of Information Security Managers, guarantor and teacher of the MBA study program “Management and Cyber ​​Security” and co-guarantor and teacher of LL.M program “Information Protection” at CEVRO Institute. He is intensively involved in the evangelization of cyber and information security in all its aspects. He lectures at conferences, performs in the media, publishes articles on this topic.

Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.

Daniel Breston has over 40 years of international technology leadership, consulting and coaching experience. Daniel is an active contributor to the practices of ITSM, SIAM, DevOps, leanIT and IT Leadership. Daniel is always speaking or facilitating an event somewhere.

Robert S. Falkowitz is the General Manager of Concentric Circle Consulting, which specializes in training and service management programs. Having experience in all phases of IT management, from software development through infrastructure design and package integration. Robert has, among other things, served companies in the following sectors, such as: aviation, supply chain, pharmaceuticals, telephony, education and banking. Today it focuses on lean and kanban approaches to work organisation.

With a PhD from the University of Pennsylvania, he has taught at Yale, Emory and Cornell. With his qualifications as ITIL Manager / Expert, he holds ITSMF ISO / IEC 20000 Consultant and DPSM certificates of priSM, while he is certified Kanban and Enterprise Service Planning by Lean Kanban University. Robert has an active role at itSMF Switzerland and itSMF International.

Jan Marek is a consultant and architect with more than ten years of experience. He regularly lectures at leading local and international conferences. It primarily deals with products and services in the areas of cybersecurity, private cloud and infrastructure services, especially Windows security, Microsoft Hyper-V, Active Directory and computer forensics.

In addition to practice, all his knowledge is also supported by certifications such as CEH, CHFI, CompTIA Pentest+, MCT and CEI. He was awarded the title Microsoft Community Contributor and Microsoft Most Valuable Professional for his community activities.

Petr Vlk is the architect of cloud solutions at KPCS CZ, where he helps with digital transformation of a wide range of Czech and foreign customers.

He specializes in deploying Microsoft 365 online services and, above all, using them effectively in both personal and corporate productivity. At the same time, he is one of the expert guarantors of cybersecurity issues, where he actively defines corporate security strategies using Microsoft technologies and services. He regularly lectures and educates the professional public and the IT community not only at events of the Czech Windows User Group. He has been awarded the Microsoft MVP for these activities more than one time.

Paul Wilkinson, director and owner of GamingWorks.

Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.