In the last decade, IT Service Management (ITSM) has undergone transformations. On the one hand, tools and technologies are becoming more sophisticated and processes more efficient. At the same time, IT departments were under pressure to better align their services with business activities and demonstrate how they contribute to business success. In some cases, companies have to spend “IT money” originally intended for investment in other technologies to achieve regulatory compliance – examples are Sarbanes Oxley, COBIT and ISO 20000.

The world, we live in, is a year older again, hopefully even wiser. The same applies to the IT Service Management Community (ITSM) in the sense that the entire industry has moved forward in 2019. New versions of ITIL and COBIT and Global Best Practice Standard for Service desk have been published. What is experience with these new versions of standards? What are benefits?

Let´s come to listen to interesting lectures from the hottest trends of ITSM, on which are the conference program streams focused:

  1. ITIL 4
  2. Other trends in ITSM (Standard for Service Desk v.8, COBIT 2019, DevOps)
  3. Workshops
  4. Panel discussions


The itSMF CZ* conference will be held in the newly built conference premises of Cubex Centrum, Prague 4. Based on responses from previous years, we choose 2, respectively 3 halls for parallel running thematic streams and generous space for booths.

Hall A1 Africa is dedicated to professional lectures (25 minutes), Hall A2 Act and  hall B Blaník is reserved also for workshops and partner presentations.

The conference is traditionally two-day. On Thursday at 9 am – 6 pm and on Friday 9 am – 1 pm. Refreshments will be provided on both days. We expect about 250 visitors from the commercial and public sectors.

We are preparing panel discussions during the conference. At the end of the first day, we invite participants to the Networking Dinner with an accompanying program (itSMF Awards 2020). As part of the itSMF Awards 2020, we will announce the finalists for the ITSMF IT Project of 2019.

Auspices of the conference for 2020

The 14th annual of the conference is held under the auspices of the renowned Cimrmanological Society known as the Jara Cimrman Theater& (https://www.cimrman.at/ ). Our partners are also Paraple Center and Echo Agency.

Prof. ing. Jiří Voříšek, CSc., university teacher and consultant for areas of SSME (Service Science Management and Engineering), strategic management of information systems, system integration, methodology for development and operation of IS / ICT and methodology for outsourcing of IS / ICT, ASP. Adviser to the Deputy Minister of the Interior of the Czech Republic for ICT.


Ing. Vladimír Dzurilla, Dip Mgmt, Chief Executive Officer of the Shared Services Center of the State Treasury, s.e., Adviser to the Prime Minister for ICT and Digitization, the Plenipotentiary of Government for IT and Digitization. His main areas of interest are transformation projects in the telecommunications, finance and government sectors.