19th Annual Conference itSMF Czech Republic19th Annual Conference itSMF Czech Republic

Humanizing IT

Making IT Human-Centered

In this age of Artificial Intelligence and advanced technology, we must always remember who we work for: people. Our workmates, clients, our families, and our shared future. It is time to bring heart to IT, it is time to see the faces behind the services. We create IT services to meet people’s needs, not just to follow a set of rules.

January 2025’s conference will be focused on Humanizing IT Services. We’re proud to welcome Katrina Macdermid as our keynote speaker. An ITIL Master and author, Katrina is widely admired and respected for her pioneering effort to reshape the landscape of IT service management by integrating human-centered design principles.

Another keynote will be delivered by Mark Smalley, also known as The IT Paradigmologist. His main area of interest is the management of IT systems and services. Mark is the author of High Velocity IT.

We will bring experts, innovators, and those on the front lines to share their insights on the stage. An important conference rule is “no marketing in the presentations”. There is enough time and room in the foyer for marketing activities.

Photoreport from the 18th annual conference conference

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Photoreport from the 17th annual conference

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Conference theme

We expect 250 attendees from the Czech Republic, Slovakia, and other countries. They will represent companies from all industries and the public sector. The audience used to be quite varied from technicians to top management. From end users to the best experts from top-notch vendors. From novices to seasoned professionals.

The program is split into two parallel streams; the main one will be in English only. The other stream on the Multilingual stage will be held in Czech, Slovak, and English. The networking party on Wednesday evening is a great opportunity to meet industry fellows subject matter experts, or prospective customers, and to learn what mood is on the market.

See agenda

Speakers

Katrina Macdermid

ITIL Master and Author

An ITIL Master and author, Katrina is widely admired and respected for her pioneering effort...

Mark Smalley

IT Paradigmologist and Author

Mark's main area of interest is the management of IT systems and services. He is the author ...

Paul Wilkinson

ITSM Architect

Paul has been actively involved in ITSM for more than 40 years in a variety of roles. He was...

Neil Keating

Chief experience officer

Neil is the co-founder and chief experience officer at Bright Horse and XLABS and co-founder...

Suzanne Galletly

Digital Skills Director

The heart of my work is everything concerned with the human side of Digital. As such, I am p...

Paula Määttänen

IT consultant

Paula is an experienced consultant with strong IT Service Management skills. She is working ...

Antonina Douannes

Service management architect

Antonina is a service management architect and executive team coach with 15 years of experie...

Pavel Rabenseifner

Project management leader

With over 25 years of experience in ICT and R&D from administrator to CIO, Pavel is now a pr...

Tereza Wiche

Head of Talent Development and Experience

Tereza has 15 years of experience in corporate communication and change management at the in...

Jiří Krula

Technical director

Technical Director of the State Treasury Center of Shared Services, s.p. (state enterprise) ...

Peter Filip

Lead Enterprise Architect

Peter Filip has been working for last 8 years as Lead Enterprise Architect in Tatra Banka. H...

Jiří Skála

Principal consultant

Jiří Skála is a recognized principal consultant at GuideVision, where he excels in his field...

Zdeněk Švécar

IT manager

Head of IT projects and programs in a multinational corporation. During his career he has ex...

Andrey Koshcheev

IT consultant and architect

Founder of Eller - ITSM software vendor. Andrey has been in enterprise IT for more than 25 y...

Jindřich Kasal

CEO S&G Consulting

While studying at VŠE (Prague School of Economics), Jindřich joined the software division of...

Martin Kasík

IT consultant and architect

Martin is an experienced IT consultant/architect and leader at IXPERTA. He has implemented p...

Aleš Špidla

Cyber and information security expert

Aleš works as a cyber security manager of the Prague 5 Municipal Office. He collaborates on ...

Martin Vitouš

Founder/CEO of ict-123.com

Martin has been in the IT field for almost 35 years. During that time, has gone through almo...

Eddy Peters

Senior ITSM consultant

Senior ITSM consultant, combining plus 30 years of managerial, technical and process working...

Jaro Tomik

Chief Technologist for Digital Enablement

Main technology for Digital Enablement, certified in ITIL4, AgilePM, SCRUM Master, Atlassian...

The organizing committee of itSMF Czech Republic

Martin Vitouš

Member of the Board

Martina Dubcová

Conference moderator

Patrik Šolc

Chairman of the Board

Dan Petřivalský

Vice Chairman of the Board

Jaroslav Rokyta

Čestný člen itSMF Czech Republic

Hana Žaludová

Chairwoman of the Marketing and Publication Committee

Vladimír Váňa

Chairman of the Certification and Education Committee

Zuzana Kopuncová

Executive assistant

Partners of the conference

Gold partner

Bronze partner

Special partner

Technological partner

Venue

The event will take place at Comfort Hotel City Prague, Bečvářova 2081/14, 100 00 Strašnice

Map of the venue

Google calendar export

iCal / Outlook export

Contact

itSMF Czech Republic, z.s.

If you have any questions about the conference or are interested in becoming a partner or speaker, don't hesitate to contact us. You can use email info@itsmf.cz or the contact form.