The Power of Change

Have you ever wondered why new processes, technologies, or frameworks don’t deliver the expected results? Organizations have spent decades adapting to continuous transformation—driven by technology, evolving business needs, and shifting human expectations. From the rise of AI to the movement toward Humanizing IT, we have seen how innovation shapes the way we work. Yet despite these advancements, success is not guaranteed.

For years, we have focused on processes, technologies, methodologies, and frameworks, constantly adapting to their new versions. Yet, as these elements rapidly evolve and improve, one constant remains: people. Too often, we overlook the human factor in our pursuit of efficiency and innovation. The challenge ahead is not just about adopting new technologies but ensuring that organizations evolve in mindset, culture, and values to truly empower their people.

Now, as we celebrate the 20th annual itSMF Czech Republic conference, it is time to focus on the next frontier: leading meaningful, lasting change that puts people at the center.