itSMF Czech Republic z. s. (dále „itSMF CZ“) je správcem osobních údajů a plně respektuje vaše právo na soukromí a ochranu osobních údajů a přijímá osvědčené postupy v souladu s platnými zákony a předpisy EU. Aktualizovali jsme zásady ochrany osobních údajů, abychom zahrnuli nové normy stanovené v obecném nařízení o ochraně osobních údajů (známé také pod zkratkou GDPR).
Nové předpisy rozšiřují stávající práva týkající se vašich osobních údajů. Patří sem možnost odvolat váš souhlas, právo na opravu a právo na zapomenutí. Zásady ochrany soukromí popisují, jaké osobní údaje uchováváme pro Vás, na jak dlouho je uchováváme a proč.
itSMF CZ uchovává vaše osobní údaje za podmínky, že souhlasíte s poskytnutím těchto základních údajů, které jsou uvedeny na formuláři na akcích itSMF CZ (např. výroční konference, itSM Prakticky), a to: jméno, příjmení, název pracovní pozice, jméno zaměstnavatele či společnosti, adresu, email a telefonní číslo. V některých případech vás můžeme požádat o poskytnutí dalších profesních informací, jako je velikost společnosti, pro kterou pracujete.
Vaše osobní údaje můžeme shromažďovat, pokud se zaregistrujete jako člen spolku nebo se registrujete na některou z akcí itSMF CZ.
Abychom vám mohli poskytnout požadované služby v rámci členství nebo akce itSMF CZ, tak potřebujeme vaše osobní údaje.
itSMF CZ má nastavená technická a organizační opatření k ochraně vašich osobních údajů. Současně požadujeme, aby dodavatelé, s nimiž jsme uzavřeli smlouvu, používali také odpovídající bezpečnostní opatření k ochraně osobních údajů.
Osobní údaje používáme ke komunikaci s vámi, k informování o novinkách v oblasti ITSM a akcích pořádaných itSMF CZ a akcích pořádaných našimi partnery.
itSMF CZ může sdílet vaše osobní údaje směrem k třetím stranám (např. partneři akcí itSMF CZ) za podmínky, že k tomu dáte souhlas. Jakmile dáte souhlas se sdílením osobních údajů směrem k třetím stranám, budou se na vaše osobní údaje vztahovat zásady ochrany soukromí třetích stran, včetně informací, jak v budoucnu odvolat svůj souhlas.
itSMF CZ může sdílet vaše osobní údaje směrem k našich dodavatelům, kteří zajišťují provoz našich služeb (email, web) za účelem provozu daných služeb.
Vaše osobní údaje uchováváme po celou dobu trvání obchodního vztahu (členství itSMF CZ, účast na akcích itSMF CZ) a doby vašeho souhlasu. Osobní údaje budou uchovávány po dobu členství, resp. pro osoby, které nejsou členy itSMF CZ a jsou registrované na akce itSMF CZ, po dobu 12 měsíců.
Váš souhlas s poskytnutím osobních údajů můžete kdykoliv odvolat, kontakt: email@example.com
Pokud vaše členství vypršelo, tak budeme uchovávat vaše údaje na dobu 3 měsíců, abychom vás mohli informovat o prodloužení členství a činnostech itSMF CZ. Pokud nechcete zůstat v naší databázi, tak nás kontaktujte. Veškeré dotazy nebo obavy ohledně osobních údajů, které máme k dispozici, nám zašlete na email firstname.lastname@example.org nebo email@example.com
Chcete-li, aby byly vaše osobní údaje smazány, tak pošlete prosím požadavek na email firstname.lastname@example.org
Chcete-li odvolat souhlas se zasíláním elektronických materiálů itSMF CZ, tak pošlete prosím požadavek na email email@example.com
itSMF Czech Republic, z. s.
Rybná 24/ čp. 716, Praha 1 – Staré Město, 110 00
IČ: 270 28 976
Vaše názory, náměty a zpětná vazba je pro nás důležitá. Pošlete je na firstname.lastname@example.org
Verze 1.1 (naposledy aktualizováno 7. 11. 2019)
The new regulations expand your existing set of rights regarding your personal data. These include the ability to withdraw your consent, the right to correction, and the right to be forgotten. The policy describes what personal data we hold for you, how long we keep it for, and why.
If your membership has recently expired, we will retain your details for a period 3 months so that we can keep you informed about itSMF activities and membership renewal. If you don’t wish to stay on our database, just let us know (email@example.com or firstname.lastname@example.org). For all questions or concerns about the personal data we hold, please contact us via email@example.com nebo firstname.lastname@example.org.
Version 1.0 (last update 7. 11. 2019)
Roman Jouravlev an ITIL 4 lead architect responsible for ITIL continual development. After working for more than 15 years in ITSM, mostly in Russia, as a trainer, consultant, quality manager and – many years ago – service desk manager, he joined AXELOS in 2016 as an ITSM Portfolio Development Manager. Before ITIL 4, Roman has authored and translated several books and many articles on IT management.
Roman Jouravlev, AXELOS, Porfolio Development Manager
Vladimir Dzurilla graduated from the Slovak Technical University in Bratislava, he completed a study stay in the Netherlands and study at the British Open University.
He has worked in Accenture, in O2 as a consultant and management consultant for projects to exchange and implement large IT systems and to implement organizational and process changes. He currently holds the position of Chief Executive Officer of the State enterprise the State Treasury, Shared Services Center, whose main task is to provide ICT services for the state administration and operation of the National Data Centre.
At the same time, he manages the National Agency for Communications and Information Technology, s. e. This agency has been forming the strategies of non-public communication networks, including proposals for the implementation of appropriate security measures and delivering shared services for public administration.
Vladimir Dzurilla also serves as Advisor to the Prime Minister for ICT and Digitization. In this position, he created and implements the strategic concept Digital Czech Republic, which contributes to a significant shift in the field of state IT and digital economy.
He contributed significantly to the creation of the Digital Services Right Act, the Czech Republic’s Innovation Strategy, and other projects for the transformation of public administration.
Paul Wilkinson, director and owner of GamingWorks.
Paul has been active in ITSM for over 30 years as a senior consultant, service development manager and ITIL creator. He is a co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the Practitioner Architects team. He is the director and owner of GamingWorks, a company that has developed the internationally recognized simulation game ‘Apollo 13 – an ITSM case experience’ as well as factual simulations of Cybersecurity, Project Management, Business & IT Alignment and DevOps. He has also been involved in the development of ‘Attitude, Behavior and Culture of ICT’ publications, led ABC workshops and simulation workshops, with staff from over 500 organizations around the world.
Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.
He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.
In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.
Vladimír Kufner, T-Mobile, Process & Tool Architect
He is a forensic expert in computer science, certified IT expert, Certified Project Director of IPMA (Level A), Certified PM for Project Quality (ISO 10006), Certified ISACA Expert in Business Informatics (CGEIT) and Risk and IT Control (CRISC). For a long time he worked as a leading partner of the Consulting division at Ernst & Young. Today he is the CEO of Per Partes Consulting, a company focused on independent ICT consulting, is president of ISACA Czech Republic and chairman of IT Governance conference.
Petr Hujňák, CEO, Per Partes Consulting
Senior Modern Service Management Consultant | Microsoft
He gained his Master diploma in Application Informatics and System
Engineering on VŠB – Technical University of Ostrava. During his
whole ITSM career he was working in corporate environment. Started
within IBM Global Delivery Center, then leading global ITSM team in
Diebold-Nixdorf and currently he is consulting for Microsoft Enterprise
customers in EMEA region. His main focus is to enable customers to reach
full benefits of Microsoft Cloud and on-premise technologies by applying
Modern Service Management approach. He holds ITIL v3 Expert, PRINCE2
Practitioner and PROSCI Change Practitioner. He is very passionate about
Service Management and technologies and he is enjoying exploring new
Adam has implemented Service Management solutions for various clients around the world since 1996. Having started in the Czech Republic, he lived and worked in Germany, UK and the USA and delivered some of the most challenging ITSM projects in the world during his career. Since 2008, Adam runs Cadmium Consulting and acts as the CEO and Chief Architect, helping his customers find and realize business value from implementations of the market leading tools for Digital Service Management by BMC Software. In private life, Adam is a keen aviator, traveller and adventurer.
Adam Neuman, Cadmium Consulting, CEO and Chief Architect
Project and Test manager. Focused on work for banks and telco operators on projects from IT area and transformation projects. Lecturer for tesena and Czech sociaty for Quality. Currently working for Zoom International as Quality Assurance Director. Agile Enthusiast. Certified Scrum Master and vertified Test Manager.
As a former DevOps facilitator and designer of G2G3 simulations, I am always and always fascinated by changing the atmosphere in the room. Positive transformation in communication, process implementation and understanding of larger issues is directly tangible.
Sára Doležalová, DevOps simulation facilitator for EDU Trainings.
Roman graduated from the Faculty of Electrical Engineering of the Czech Technical University in Prague. Since the age of 28, he has held managerial positions mainly in foreign companies, whether he was Eastern Europe Manager of Autodesk, IT Director of Tesco CR, SR and HU, IT Director of HomeCredit CR, SR and RU or leading positions in DHL IT Services. His specialty is process optimization and leadership. Atypically in his position he holds various professional certificates in the areas of mentoring, couching, process management, project management and project portfolio.
Roman Albrecht, Head of Delivery, GuideVision
Works in software vendor Micro Focus. His responsibilities include process consulting, delivery management and presales activities on IT projects both at home and abroad.
Teaches ITIL, PPM and other courses.
Studied at University of Economics in Prague. His major was Informatics with specialization on enterprise information systems and business process management.
Marek Nechala, Micro Focus, Lead Solution Consultant
In 2015, he joined ComAp where he managed the transformation of IT department. This department has then transformed from a local support team to a global service organization that is an equal partner for business.
Vaclav has many years of experience in the field of service management and program management in an international environment.
Václav Chaloupka, Executive IT Director, ComAp
Graduate of VŠB-TU Ostrava, Faculty of Geoinformatics and Business Law of the European Polytechnic Institute. Gradually he worked at the Regional Office of the South Moravian Region, the Czech Post Office, the Czech Institute of Effective Management and the Ministry of the Interior on positions related to IT, strategic management and modern management tools.
In the long-term, he focuses on electronization of public administration and eGovernment.
Ivana Šabatová has created and conducts training courses named the OMG Certified Expert in BPM. He specializes in processes in the field of process management, automation of business processes and rules and management of IT services. She studied Technical Cybernetics at the Mechanical and Electrotechnical University in Pilsen, specializing in the management of complex technological processes. She has managed information systems implementation projects and IT services management in manufacturing companies, business organizations and public administration. In the position of Director of Marketing and Foreign Trade, DECROS s.r.o. has established a distribution network for the sale of Czech SW products in more than 20 countries around the world. This project was awarded the European IST Prize. She gained, among others, certificates ITIL® v3 Foundation, ITIL® Service Operation, ITIL® Operational Support and Analysis, ISO 20000 Consultant and CIMA-A marketing. In 2016 she defended her doctoral work in Applied Computer Science at the University of Economics in Prague on “Algorithms of Matching in Dynamic Service-Oriented Systems”.
Dynamic, highly motivated manager with strong technical background, with more than 15 years of experience in IT/Telco industry. Problem solver focused on quality and continual improvement.
Specialties: Configuration management, project management, QA management
Tomáš Jirka, Home Credit a.s, DevOps specialist
Jaroslav has helped many businesses with their Agile and ITIL transformations in the past 15 years. He has gained experience in various roles from developer, product manager to mentor and agile coach. Jaroslav is co-founder of SimplyIT.cloud.
Jaroslav Procházka, SimplyIT.cloud, Co-founder
Among other things, Radim Petráš headed the Service Desk department at Tieto, with a total of 120 employees. In this role, for example, he expanded the team to a department in India or led a program to automate Service Desk for the entire corporation. Five years ago, he joined the internal IT department of StoraEnso operating in a woodworking industry. StoraEnso has branches or production facilities on all inhabited continents with a total of 26,000 employees. Radim worked for StoraEnso until November 2017 as Manager for Onsite Support and Service Desk. Since the end of Service Desk consolidation, he has started to standardize IT processes across the company and as Director, the Service Integration Office is responsible for the complete operation of SIAM processes and ITSM tools in StoraEnso IT.
Process consultant and lector with wide range of management experience. Provision of consultancy in area of IT Service Management, ITIL, IT Governance including audit preparation, design and implementation of processes and tools as well as training of specialists and managers. Focused on preparation of implementation team, coaching, solution design and relevant process engineering.
Jan Hospes, Freelancer, Consultant/Advisor
Tomas has many years of experience in software development methodology, process management and information security management in global companies. He currently works as the Head of Information Security in the Czech-American startup GoodData, where he built an information security management system in accordance with the requirements of ISO 27002: 2013, certified SOC 2 and completed HIPAA and GDPR requirements. He focuses on finding synergies between agile IT development and operation methodologies and requires standard security and quality management. He is a member of the Czech ISACA branch committee and holds the CISM certification.
Vladimir Kruta, Dip Mgmt – ITSM accredited lecturer
He graduated in management at The Open University of the Czech Republic. He has worked for 14 years in international business, administration, quality, sales, and partner channel development focused on distribution of software solutions. He has a practice with the leadership of a global IT team. He has been working for more than 12 years as a lecturer and consultant. He is the holder of the certificates e.g. in ITIL v3, ITIL v2 (Foundations, V3 Intermediate Certificates in Service Operation, Service Design, Operational Support & Analysis, Service Strategy, Release, Control & Validation, Continuous Service Improvement, Planning, Protection & Optimization, Prince2 Foundation, ISO 9000-2000 Transition Auditor, ISO 14000 Enviromental Management System Internal Auditor and ITIL EXPERT.
Aleš Kruczek left his scientific activities at the Czech Technical University in Prague, where he worked in the Center of Internal Combustion Engines and Cars to focus on the IT world. In 2010, he became IT Director at ALD Automotive. He will share experience with company process management with us, focusing on surprisingly high process penetration for IT operations, business support and project activities.
Aleš Kruczek, ALD Automotive, Information Technology and Project Office Director
Jakub Kožnar graduated from FEE CTU in Technical Cybernetics. He has been working in the field of information technology since 2000 and now manages the corporate IT of the Czech pharmaceutical company Contipro. In addition to IT, he is also responsible for the operation of control systems and industrial automation of production technologies.
Jakub Kožnar, IT manager, Contipro
Michal Hrotík has long-term experience with project management according to PRINCE 2 methodology and providing IT services to municipalities and organizations.
Petr Němeček graduated from the Faculty of Informatics and Management in Hradec Králové, where he studied Applied Informatics. He gained experience in VUMS Legend (IBM partner) or as IT manager of Optrex Czech a.s. or GfK Czech / Slovakia. During his practice, he has obtained certificates for ITIL processes, Prince2 or IBM Domino project management. Since 2017 he works as an IT manager at LINET Group SE, where he is in charge of the IT department with 18 employees. His current job challenge is to integrate with Microsoft Azure.
Petr Němeček, IT Manager, LINET Group SE
Lynne is a customer service and service desk professional with a wide range of experience gained within IT and its associated industries. Involved with Help Desks and Service Desks since the mid 1980s, she has operational management, project and training experience from blue-chip companies such as ICL (now Fujitsu) and BBC World Service. Lynne is one of the contributing authors of SDI’s Best Practice Standard for Service Desk.
Lynne Nash, SDI Associate, Service Desk Certification Auditor, Service Desk Education Specialist
Alex Hocking, Head of Service Delivery at Marval UK has been immersed in Service Management for over a decade. Helping numerous and diverse companies to adopt, embed and improve their best practice, he brings a wealth of experience gleaned from all industry sectors. Always taking a holistic view of service delivery his pragmatic and sage advice has helped organisations improve their offerings in myriad areas.
Alexander Hocking, Marval UK, Head of Service Delivery
He is a lawyer specializing in administrative law and network industries (telecommunications and energy). Since 1997, he worked alternately at the Ministry of the Interior in the Legislation Department, as the Director of the Public Administration and e-Government Department, and since the end of 2017 he has been the Director of the Information Technology and Communications Operations Department. In the meantime, he worked for example in UPC Czech Republic, a.s. (Director of the Legal Department), ČEZ, a.s. (senior project manager), PRAGUE ENERGY HOLDING, a.s. (Chairman of the Board of Directors) and headed a municipal firm in facility management.
He is married and has three children. In his free time, he enjoys sports (volleyball, skiing, cycling), reading and other social activities.
Bohdan Urban, Ministry of the Interior, Director of the Information Technology and Communications Department
He graduated from the Czech Technical University in Prague. He subsequently worked as an IT manager and CIO in Spolana Neratovice, senior consultant at KPMG and is currently responsible for ITSM Implementation in AutoCont.
In the field of publishing he contributes professional articles on the topic of outsourcing, IT management, ISO / IEC 20000 to professional journals and is co-author of several publications on the topic of outsourcing and ITSM.
He cooperates as an external expert with the Czech Institute for Accreditation in the field of ISO / IEC 20000. He speaks at conferences on ITIL, implementation and experience from the operation of ISO / IEC 20000.
Vladimír Váňa, Autocont, Sales Director
Aleš Špidla studied technical cybernetics. In 2011, as Director of the Department of Cyber Security at the Ministry of the Interior of the Czech Republic, he drafted a strategy for cyber security in the Czech Republic and participated in discussions on the subject matter and then on the Cyber Security Act itself. He also worked as Head of the Informatics Section of the State Institute for Drug Control, Director of the Department of Security Policies of the Ministry of Labor and Social Affairs, Manager of the Risk Management Department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist in cyber security and in the state-owned company NAKIT, s.p. as head of the security department. He is currently working as a cyber security manager at the General Financial Directorate. He is president of the Czech Institute of Information Security Managers, guarantor and teacher of the MBA study program “Management and Cyber Security” and co-guarantor and teacher of LL.M program “Information Protection” at CEVRO Institute. He is intensively involved in the evangelization of cyber and information security in all its aspects. He lectures at conferences, performs in the media, publishes articles on this topic.
President of the Czech Institute of Information Security Managers
Andrej Simkovic is the Head of Automation and Technology at Slovenska sporitelna. While studying Applied Informatics, he began his career as an IT administrator. As time moved forward, he switched from a command line of operating systems to the project management and team coordination. His positive attitude to technology, work with people and continuous effort to improve, led him to the DevOps area.
He joined Slovenska sporitelna after successful implementation of the DevOps platform in Tatra banka at the end of 2017. He is currently working on his second transformation project, which is bringing new tools and concepts, changing traditional processes, automating, but first of all breaking the barrier between two IT worlds – Development and Operations.
Andrej Šimkovič, Slovenska sporitelna, Head of Automation and Technology
Yuval is a senior consultant at Micro Focus. He is one of the founders of the ITSMf chapter in Israel. Yuval has more than 20 years of IT consultancy experience, covering all aspects of IT operations. During the years, he has consulted a wide range of companies in both the public and private sector. Yuval holds a Master’s degree in Management of Companies in the field of Technology.
Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”
Martin Vitouš, ict-123.com, s.r.o., Consultant, trainer, mentor, coach & facilitator
After graduating from the Faculty of Informatics and Statistics at the University of Economics in Prague, he started to work professionally in the quality of information systems, especially in the banking sector. During his 12 years of experience, he has participated in several international projects and has earned several professional certifications. He currently works at Velvon, where he focuses on the quality of a cloud-based micro-service system.
Ladislav graduated from the Faculty of Applied Sciences of the University of West Bohemia in Pilsen, majoring in Cybernetics and Control Engineering. He has been working in the field of information technology since 1999, most of his career in software quality. In addition to testing automation, the area of his interest has recently been the reliability of distributed systems. One of the techniques of verifying the reliability of a distributed system is chaos engineering.
Ladislav Janatka, Velvon, Member of SRE/Chaos Engineering Team
Ludmila is a lecturer and consultant in the area of IT governance with more than twenty years of experience in the field and experience mainly from custom software development and IT service management. Its customers include both Czech and foreign companies in many fields, especially telecommunications, finance and pharmacy. She graduated from Information Technology and holds international certifications EXIN DevOps Master, DASA DevOps Fundamentals, ITILv3 Expert, ITILv4 Foundation, PRINCE2, COBIT2019, IT4IT and SixSigma BlackBelt.
Ludmila is a DevOps certified lecturer according to the DASA standard and since 2017 she leads workshops in organizations that are introducing or considering the implementation of DevOps. He focuses mainly on cultural aspects of DevOps and in this area he cooperates with a team of organizational psychologists to develop approaches for the implementation of agile management and DevOps.
Ludmila Vráželová, Freelancer, Consultant, trainer, lecturer
Marek Kaňák has many years of experience in ITIL and IT management. He was one of the first people to implement ITIL in the Czech Republic. Since 1998 he managed IT teams at Česká spořitelna and today he manages IT support not only for the City of Ostrava at OVANET a.s.
Marek Kaňák, Head of IT Support, OVANET, a.s.
Pavol is a consultant and trainer of OMNICOM, he performs in the field of design, implementation and optimization of IT practices by ITIL, Cobit, Agile, DevOps, Lean Management and ISO 20000 standard. He has worked in a wide range of IT environments from multinational companies to manufacture.
Pavol Holbík, Head of Training Services, Omnicom, s.r.o.
Jan is an IT professional with twenty years of practical business experience. Currently, he is mainly focused on ServiceNow and helps GuideVision customers address their needs with the broad capabilities of this platform. It focuses on efficient, sustainable customer solutions and ServiceNow data and process integration with other systems for multinational companies such as KBC, Kuoni Tumlare or AT&T. Jan combines the pragmatic view of an IT practitioner based on recognized standards and good practices with an innovative approach by a technology enthusiast looking for new ways.
Jan Procházka, Principal ServiceNow Consultant, GuideVision
With almost 30 years of experience in service delivery and sales of IT Solutions and Services for enterprise, public and Telco markets, Fernando brings his solid background and experience in IT Service Management solutions to his audience. Fernando worked with the financial area in building and controlling budget, created and to developed alliances and commercial relationships with customers and partners at CxO level. Fernando is responsible for leading sales of BMC Software solutions for Digital Service Management in the South EMEA region.
Fernando Garcia, Regional Sales Lead, Digital Service Management, BMC Software
Ladislav has been involved in engineering for more than 15 years. In recent years, he has specialized in Site Reliability Engineering (SRE) with respect to cloud systems and distributed system reliability. He currently works as a team leader of the SRE team at Oracle Cloud Infrastructure, where he works for the Apiary team.
Ladislav Prskavec, Oracle Apiary, SRE Teamleader
As a Head of Service performance and Automation Jakub has been leading teams delivering IT Operation services to largest nordic based service provider Tieto – covering event management & monitoring, discovery, CMDB, Automation systems and connected services such as Software asset management and others. Now in Devoteam help others with their digital transformation journey.
Jakub Hýl, Devoteam
Nicola is a consultant with over twenty years’ experience in service management and related disciplines. Gaining early experience in the government and financial sectors, Nicola moved to HPE 16 years ago and has acted as a consultant and trainer to a wide variety of organisations in over 30 countries, focusing on improving the value delivered by IT service providers to their customers. Nicola has worked with many methodologies and frameworks, including ITIL®, DevOps and IT4IT™ to improve organisations’ governance and process effectiveness, particularly as they undergo digital transformations and move to hybrid cloud environments.
Nicola has been an examiner for ISEB, EXIN and APMG, an ITIL syllabus developer for APMG and, more recently, a reviewer of the ITIL 4 Foundation manuscript and an ITIL 4 examiner. Nicola has a long history of involvement with the itSMF, having spoken at conferences in the UK, South Africa, UAE and Hungary.
Nicola Reeves, HPE Education