itSMF Czech Republic z. s. (dále „itSMF CZ“) je správcem osobních údajů a plně respektuje vaše právo na soukromí a ochranu osobních údajů a přijímá osvědčené postupy v souladu s platnými zákony a předpisy EU. Aktualizovali jsme zásady ochrany osobních údajů, abychom zahrnuli nové normy stanovené v obecném nařízení o ochraně osobních údajů (známé také pod zkratkou GDPR).
Nové předpisy rozšiřují stávající práva týkající se vašich osobních údajů. Patří sem možnost odvolat váš souhlas, právo na opravu a právo na zapomenutí. Zásady ochrany soukromí popisují, jaké osobní údaje uchováváme pro Vás, na jak dlouho je uchováváme a proč.
itSMF CZ uchovává vaše osobní údaje za podmínky, že souhlasíte s poskytnutím těchto základních údajů, které jsou uvedeny na formuláři na akcích itSMF CZ (např. výroční konference, itSM Prakticky), a to: jméno, příjmení, název pracovní pozice, jméno zaměstnavatele či společnosti, adresu, email a telefonní číslo. V některých případech vás můžeme požádat o poskytnutí dalších profesních informací, jako je velikost společnosti, pro kterou pracujete.
Vaše osobní údaje můžeme shromažďovat, pokud se zaregistrujete jako člen spolku nebo se registrujete na některou z akcí itSMF CZ.
Abychom vám mohli poskytnout požadované služby v rámci členství nebo akce itSMF CZ, tak potřebujeme vaše osobní údaje.
itSMF CZ má nastavená technická a organizační opatření k ochraně vašich osobních údajů. Současně požadujeme, aby dodavatelé, s nimiž jsme uzavřeli smlouvu, používali také odpovídající bezpečnostní opatření k ochraně osobních údajů.
Osobní údaje používáme ke komunikaci s vámi, k informování o novinkách v oblasti ITSM a akcích pořádaných itSMF CZ a akcích pořádaných našimi partnery.
itSMF CZ může sdílet vaše osobní údaje směrem k třetím stranám (např. partneři akcí itSMF CZ) za podmínky, že k tomu dáte souhlas. Jakmile dáte souhlas se sdílením osobních údajů směrem k třetím stranám, budou se na vaše osobní údaje vztahovat zásady ochrany soukromí třetích stran, včetně informací, jak v budoucnu odvolat svůj souhlas.
itSMF CZ může sdílet vaše osobní údaje směrem k našich dodavatelům, kteří zajišťují provoz našich služeb (email, web) za účelem provozu daných služeb.
Vaše osobní údaje uchováváme po celou dobu trvání obchodního vztahu (členství itSMF CZ, účast na akcích itSMF CZ) a doby vašeho souhlasu. Osobní údaje budou uchovávány po dobu členství, resp. pro osoby, které nejsou členy itSMF CZ a jsou registrované na akce itSMF CZ, po dobu 12 měsíců.
Váš souhlas s poskytnutím osobních údajů můžete kdykoliv odvolat, kontakt: firstname.lastname@example.org
Pokud vaše členství vypršelo, tak budeme uchovávat vaše údaje na dobu 3 měsíců, abychom vás mohli informovat o prodloužení členství a činnostech itSMF CZ. Pokud nechcete zůstat v naší databázi, tak nás kontaktujte. Veškeré dotazy nebo obavy ohledně osobních údajů, které máme k dispozici, nám zašlete na email email@example.com
Chcete-li, aby byly vaše osobní údaje smazány, tak pošlete prosím požadavek na email firstname.lastname@example.org
Chcete-li odvolat souhlas se zasíláním elektronických materiálů itSMF CZ, tak pošlete prosím požadavek na email email@example.com
itSMF Czech Republic, z. s.
Rybná 24/ čp. 716, Praha 1 – Staré Město, 110 00
IČ: 270 28 976
Vaše názory, náměty a zpětná vazba je pro nás důležitá. Pošlete je na firstname.lastname@example.org
Verze 1.2 (naposledy aktualizováno 18. 11. 2020)
The new regulations expand your existing set of rights regarding your personal data. These include the ability to withdraw your consent, the right to correction, and the right to be forgotten. The policy describes what personal data we hold for you, how long we keep it for, and why.
If your membership has recently expired, we will retain your details for a period 3 months so that we can keep you informed about itSMF activities and membership renewal. If you don’t wish to stay on our database, just let us know (email@example.com). For all questions or concerns about the personal data we hold, please contact us via firstname.lastname@example.org
Version 1.2 (last update 18. 11. 2020)
Helping leaders navigate complexity, create digital strategies, and establish sustainable improvement practices. Former Minister of IT & Foreign Trade, Estonia. London, England, United Kingdom.
Digital Operating Model Advisor | IT4IT Architect | ITSM Consultant | DevOps Architect | DevSecOps | Value Stream Management
Also known as The IT Paradigmologist. His main area of interest is the management of IT systems and services. Author of High Velocity IT.
Change management and strategy implementation expert. Member of PMI Poland Chapter from its’ origin and first in CEE Prosci Certified Advanced Instructor, active member of global structures of ACMP. Keen on diving and NHL fan.
Martin is an experienced IT consultant/architect and leader at IXPERTA. He implemented projects both in the field of process and project management, as well as in the field of ITIL/ITSM. He has more than 14 years of experience in the field of process management tools/IT and online communication on projects for clients from several continents.
Ludmila is a lecturer and consultant in the area of IT governance with more than twenty years of experience in the field and experience mainly from custom software development and IT service management. Its customers include both Czech and foreign companies in many fields, especially telecommunications, finance and pharmacy. She graduated from Information Technology and holds international certifications EXIN DevOps Master, DASA DevOps Fundamentals, ITILv3 Expert, ITILv4 Foundation, PRINCE2, COBIT2019, IT4IT and SixSigma BlackBelt.
Ludmila is a DevOps certified lecturer according to the DASA standard and since 2017 she leads workshops in organizations that are introducing or considering the implementation of DevOps. He focuses mainly on cultural aspects of DevOps and in this area he cooperates with a team of organizational psychologists to develop approaches for the implementation of agile management and DevOps.
Specialties: cultural change, organizational change management, digital transformation
Certification holder: ITIL Expert, EXIN DevOps Master, DASA DevOps, IT4IT, akreditovaná APMG, ISO / IEC 20000, Lean Six Sigma, COBIT 2019, PRINCE2 Certified, RESILIA etc.
She gained experience in the telco and energy industry. She participated in the creation of business processes in the integration of telco companies, was involved in the implementation of the CRM system, the cleanup of the product portfolio and in various projects involving business, IT and technology. She worked both on the business side and on the IT side as a provider of internal services. One of the key projects was the adoption of ITIL processes for the VSE group. Currently, she is part of the transformation team, the goal of which is the connection and modernization of six state-owned heating plants from the position of IT Governance Manager at MHTH. In her private life, she enjoys supporting her two children, likes to occasionally run up a hill, climb a via ferrata, and try to run her second half-marathon this year.
Albert studied Management Science and Business Engineering at Eindhoven University of Technology, and Logistical and Physical Distribution Systems at Technical University of Crete. During more than twenty years of his professional career he has gained experience in telecoms, banking and travel industry in several countries.
In ING, where he worked for 8 years, as the CIO he was responsible for separation of ING Insurance and the transformation into NN and for the IPO. As a Chief Digital Officer for Schiphol he led the digital transformation of the Airport. He managed to accelerate digital services and, together with a team of innovators, he explored new technologies to find new business models for the Schiphol airport to become the best digital airport in the world.
As a Board member of the Moneta Money Bank he was responsible for digital transformation and in charge of the IT Division, Shared Services Centre, and Project Management Office.
Since May 2021 he is CEO and leading FastID, the first European decentral Consumer Identity. With FastID Albert has the mission to bring consumers back in control of their own data and give them fast and secure access with their biometrics everywhere.
Patrik Šolc is a graduate of the Faculty of Informatics at VSB-TU Ostrava. He has over 25 years of experience in IT / ICT, for the past 20 years in managerial positions in global IT companies where he led IT teams in Europe / Asia / Americas. He is now in the position of a Divisional IT Manager (IMI Critical Engineering) with responsibility for IT Operations for 4,000 users in EMEA, Asia, and Americas. He has participated in IT projects for European and global customers in the position of Program Manager / Project Manager (Digital Transformation, IT strategy, delivery and operation of IT services, Cloud Services and IT Outsourcing, Service Desk / Call Center). In his spare time, he is engaged in sports (golf, basketball, squash, skiing) and develops the activities of the itSMF Czech Republic and itSMF International. He is member of the department of Informatics at Skoda Auto University as a teacher (courses focused on Enterprise IT Management).
Vladimír Kufner, graduate of the Faculty of Electrical Engineering of the Czech Technical University in Prague, where he also completed his postgraduate studies. He worked gradually in the following companies: Research Institute of Telecommunications (Prague), Deutsche Telekom Werke (Berlin), Philips (Nuremberg, Prague), Logica (Rotterdam, Prague), Hewlett-Packard (Prague). Since 2013 he has been employed by T-Systems, Inc. (now T-Mobile) as a senior architect in the field of business architecture and process and project governance. In addition, he occasionally works as an internal trainer for ITIL, CobIT, DevOps and ArchiMate at the so-called T-University. He was newly entrusted with the management of the Architecture Board TMCZ / ST.
He has also worked in ITIL V2 revisions and as an APMG examiner in the ITIL V3 Examination Board as the only representative from the CEE region. As a proof reader he participated in some translations of ITIL into Czech.
In the ITIL 4 version, he reviewed some selected practices, and also worked on revision of questions in case of CDS certification. He is a regular speaker at itSMF / ISACA / SI / ICTM conferences. He regularly participates in mini workshops organized by itSMF CZ.
Jiří Snopek brought to one of the biggest czech bank DevOps principals in 2010 and initiated the change of IT processes. Now he helps companies bring value streams to real live. He is an infrastructure architect, devops Red Hat instructor of the year 2019 in EMEA and also he is product owner of some web applications and IT services, which his team develops in agile.
Since 1997 I have been the CEO of IVE-AGENTURA, s.r.o., which is in the field of human resources, financial and process control. We focus on comprehensive solutions to key areas of company´s internal processes with the aim of recognizing and developing the so-called corporate DNA. We are working on the principle of partner counseling, using our specialties and expertise, for example, my experience in the field of graphology and psychology of fonts, in creating personality profiles, characteristics of job seekers, forming working collectives, in solving crisis situations.
Since 2010 I have intensively participated in educational projects within the Operational Program Human Resources and Employment, funded by the European Social Fund as a diagnostic, lecturer, creator of the content of educational modules, as a psychological advisor.
In these projects, I will always benefit not only my experience of personnel work, but also knowledge of psychology and fully use the work with the manuscript. And from these projects I can name the most interesting – “Targeted measures on the labour market in the Zlín Region I -III”, “Royal Chance or Come and Work in England”, “I do not lose step – for better position of women 55+ on the labour market in the Zlín Region ”
I operate in the field of adult education, I devote myself to individual counselling, in 2015 I became a forensic expert, in the specialization of graphology. I analyse hand -font, be it will, handwritten documents, letters, notes. The purpose of my font exploration is always different, it depends on what my font analysis will serve. Not only courts, police, but also companies and private individuals turn to me. Every professional task is unique, everyone requires different processing, each of my expert opinion is a little different.
Graphology or psychology of the font is one of the diagnostic methods used in court expertise and clinical psychology. Conscious training of handwriting can be compared to therapy because it leads us to inner peace and slowly changes our character traits. I also deal with coaching, personality development through font.
Over 20 years IT corporate experience, very passionate about IT industry trends (cloud computing, big data, IoT, mobile, cognitive, automation). Certified architect in AWS and MS Azure.
Tereza Křetínská has more than 10 years of experience in communication and change management at the international level. Tereza and her team are involved in building an optimal working climate and relationships through traditional and innovative communication channels and forms. Since 2020, she has also been actively involved in improving employee experience, especially in the field ofscope of human resources. Her great hobby is the study of culture, both organizational and discovering the diversity of national cultures.Tereza graduated in business economics and management at the University of Economics in Prague.
Sales Director at 4me, Inc. IT Service Management. Enterprise Service Management with more than 19 years of experience in Enterprise Management software (ex-ServiceNow, ex-CA/Computer Associates), Petr is helping organizations to take complete control of service cost control and quality with 4me Enterprise Service Management platform.
Martin has been in IT for nearly 30 years. During that time, he has gone through everything you can go through in IT. He has forgotten most of it, but he still knows what it means to install a server or to program something. The last few years he has spent with consulting and training in strategic, project, process and personal management, mainly focusing on IT. Its goal is always for customers and listeners to take away what helps and makes sense. Not only what is written in the books. He likes to follow Antoine de Saint-Exupéry’s quote “Genius things aren’t those where there’s nothing to add, but those where there’s already nothing else to take away.”
Project and Test manager. Focused on work for banks and telco operators on projects from IT area and transformation projects. Lecturer for Tesena and Czech Society for Quality. Currently working for Zoom International as Quality Assurance Director. Agile Enthusiast. Certified Scrum Master and verified Test Manager.
Jiri’s lectures at the itSMF conferences is regularly ranked among the best rated, thanks in particular to his pragmatic approach and the practical applicability of his advice. In his performances, he has enjoyed his rich experience both from his 30 years IT experience, 20 years in the field of ITSM, and from his extensive lecturing and lecturing activities: he is the author of more than five dozen conference papers and articles and many dozens of public and corporate courses and seminars that have been attended by several thousand listeners
David Alimov currently works as a DevOps Architect at KPCS CZ, where he helps customers with DevOps maturity analysis, on which he builds the necessary steps to accelerate and optimize customer IT. SRE and DevOps, CI/CD, Agility, Scrum are daily topics in discussions with customers, which lead to the first results for customers in a short time through the implementation of DevSecOps, IaaS and automation. It supports the balance equation, “education + experiments + innovation = competitive advantage”, which it has successfully applied for several years.
In the past, his work for more than 10 years was connected to the areas of monitoring, ITIL processes and CA Service Desk. Subsequently, he moved to the management of EMEA architects preparing on-prem, hybrid or cloud services for a wide portfolio of customers, of which more than 40% are from the Fortune Global 500. He was a member of the team for the design, launch and operation of SaaS with IoT support for cloud printing services.
DevOps, CI/CD | Azure DevOps | CA Service Desk |CA CMDB | CA KNB | Fast ESP | CA Dashboard | ITIL v2 Foundations | ISO 20000 Consultant course | ISO 9001 Internal Auditor | ISO 27001 Internal Auditor | ISO 14001 Internal Auditor | IBM / Netcool SSM/ASM Monitoring Agents | IBM / Netcool Omnibus | IBM / Netcool Reporter
Ing. Aleš Špidla studied technical cybernetics. In 2011, as the director of the Cyber Security Department at the Ministry of the Interior of the Czech Republic, he drafted the cyber security strategy of the Czech Republic and participated in discussions on the substantive intent and then the Cyber Security Act itself. He also worked as the head of the informatics section of the State Institute for Drug Control, director of the Department of Security Policies of the Ministry of Labor and Social Affairs, manager of the risk management department at Price Waterhouse Coopers, then at the state enterprise CENDIS, s.p. as a specialist for cyber security and in the state enterprise NAKIT, s.p. as head of department in the security section. He then worked as a cyber security manager at the General Finance Directorate. He currently works as a cyber security manager at the Center for Cardiovascular and Transplant Surgery and as a cyber security manager at the Prague 5 City District Office.
He is the honorary president of the Czech Institute of Information Security Managers, the guarantor and pedagogue of the MBA study program “Management and Cyber Security” and the co-guarantor and pedagogue of the LL.M program “Information Protection” at the CEVRO Institute. He is a staunch evangelist of cyber and information security in all its aspects. He lectures at conferences, appears in the media, and publishes articles on this topic. Aleš Špidla is a certified cyber security auditor
Paula is an experienced consultant with strong IT Service Management skills. She works between the processes, tools, development, and operation. Paula is a highly customer service-orientated person, keeping customer experience in her mind. She holds ITIL 4 Managing Professional and SIAM Foundation certificates. Paula works at GuideVision – ServiceNow Elite Partner, an Infosys company as a Senior Business Consultant