Antoine M. Jansen is a performance-driven executive renowned for steering organizations toward operational excellence and market dominance. With a robust international portfolio spanning Europe, the Middle East, and beyond, Antoine brings unmatched expertise in business development, technology integration, and executive management. A seasoned leader, Antoine has revitalized IT service management operations, pioneered AI-powered learning solutions, and driven multimillion-dollar revenue growth for global SaaS and consultancy enterprises. His dynamic leadership and ITSM experience at firms like Marval Software and Oracle has earned accolades, including record-breaking product adoptions and prestigious industry awards. At the helm of LearnLogic Academy, Antoine is spearheading the European expansion of Humanising IT™, redefining IT service management with human-centered principles and cutting-edge training tools. Known for his innovative problem-solving, Antoine's career is a testament to the power of cross-functional collaboration and strategic vision. Fluent in Dutch and English, with proficiency in French and German, Antoine excels in multilingual and multicultural environments. With certifications in Humanising IT™, ITIL, and Prince2, and advanced education from institutions like Harvard, he is a recognized thought leader in IT service management and sustainable business practices. Antoine's compelling blend of technical acumen, operational rigor, and a human touch has established him as a catalyst for transformative growth in the evolving digital economy.
The presentation will focus on the sense and necessity of (the absence of) human centricity in ITSM and how businesses and people want to make the cultural shift towards modern IT Service Management faster.