Antonina Douannes

19th Annual Conference itSMF Czech Republic

About speaker

Service management architect

Antonina is a service management architect and executive team coach with 15 years of experience in driving digital transformation across diverse cultures, at high level of uncertainty. Co-author of ITIL 4 and lead editor of Sustainability in Digital and IT. The creator of the ApplyArt method, integrating neuroscience and art with strategic business solutions.


Agenda of the speaker

System Intelligence: Achieve a +78% Increase in Commitment and a +66% Boost in Performance

Thursday, January 23, 2025
Room: Main stage
11:30 - 11:55
EN
Talk

Even high-performing teams experience poor communication at times, especially during periods of uncertainty and change. Enhancing psychological safety within your team can lead to better results, a higher level of organizational commitment, higher productivity, and an increased innovation mindset. Let's explore together a powerful tool used by top leaders — one that improves areas AI hasn't yet mastered.

Topics:

  • Business Relationship Management
  • Customer Experience
  • Team Management/Leadership

Presentation 3 key take-aways:

  • Learn a tool to complement ITIL 4 BRM (Business Relationship Management) and OCM (Organisational Change Management) recommendations
  • Explore your own and your team toxins
  • Learn ways to detoxicate your system