IT Service Management consultant, combining plus 30 years of managerial, technical, and process working experience in IT. Due to the broad job content, a generalist in operational IT and Service Management can provide value to all layers of the IT delivery and support stack. Continuously in search of ways to optimize the relationship between business and IT and identify integrated service opportunities that maximize the capability of the organization to deliver the expected business outcome. Professionally, Principal Process Consultant at Cegeka, appointed EMS lecturer and President of the itSMF Belgium chapter.
Change is inevitable. In these dynamic times, not accepting change as a continuous practice, is a recipe for sub-optimal service delivery or worse. In this presentation, we will investigate what makes change a powerhouse and what makes it your worst nightmare. Based on my experiences in the field, we will discover the difference between 'the power of change with an ?' and 'the power of change with an !' and how to harness the power of change! in your organisation.