Senior ITSM consultant, combining plus 30 years of managerial, technical and process working experience in IT. Due to the broad job content, a generalist in operational IT and Service Management, who can provide value in all layers of the IT deliver and support stack. Continuously in search of ways to optimize the relation between business and IT and identify integrated services opportunities which maximize the capability of the organization to deliver the expected business outcome. Professionally Principal Process consultant at Cegeka, Appointed EMS lecturer and President of the itSMF Belgium chapter
Time has always been used to make sure we deliver. We have mechanisms in place to help achieve that, like priorities, SLA’s, OLA’s… We have learned to maximize the time available by filling it with work that matters.
But can we keep the same approach when we focus on value, embrace co-creation, be agile in service management? My statement: ‘It is no longer effective if you really want to connect with your customers and their experience journey.’ To realize that ambition, you have to make time!
I will share my findings how we need to look at time as a resource for driving operations in a changing world and how that new focus on time will assist in humanizing IT.