IT Service Management consultant, combining plus 30 years of managerial, technical and process working experience in IT. Due to the broad job content, a generalist in operational IT and Service Management, who can provide value to all layers of the IT deliver and support stack. Continuously in search of ways to optimize the relation between business and IT and identify integrated service opportunities which maximize the capability of the organization to deliver the expected business outcome. Professionally Principal Process consultant at Cegeka, Appointed EMS lecturer and President of the itSMF Belgium chapter.