Josephin Galla is an accomplished international leader with nearly two decades of experience driving transformation and growth in the IT industry. Currently Regional Sales Director for Czechia, ROEE & CIS at OpenText, she has a proven track record of building high-performing teams and delivering strategic impact across Europe and Asia. Previously, she served as Managing Director for SAP South-East Europe, Ukraine, and Vietnam, leading double-digit growth and market repositioning initiatives. Fluent in five languages and passionate about organizational change, Josephin is known for blending strategic vision with operational excellence—and a healthy dose of fearless leadership.
IT service management is at a turning point. As intelligent technologies reshape operations, IT leaders are expected to move beyond reactive ticket handling and become trusted partners to the business. This session explores how leadership, data, and intelligent service design come together to turn signals into action and build resilient, trustworthy IT services in a world powered by AI.
