Kaimar Karu is an internationally recognized expert in IT service management, change management, and digital transformation. A former Minister of Foreign Trade and Information Technology of Estonia, he has extensive experience in implementing agile and sustainable practices across both public and private sectors.
ITIL How to Implement moves beyond theory to give organisations practical ways to deliver change. This session explores how initiation, governance, and execution patterns can be applied to navigate uncertainty, balance control with agility, and keep people at the centre of transformation. Attendees will discover how to make ITIL guidance truly actionable and sustainable in complex, real-world contexts.
