Martin is an experienced IT consultant/architect and leader at IXPERTA. He has implemented projects in process and project management as well as in ITIL/ITSM. He has more than 14 years of experience in process/IT management tools and online communication on projects for clients from several continents.
Information technologies, which are often the “engine” of organizations, present themselves in their own way. Sometimes it is forgotten that the increasingly complex world for non-IT users needs to be simplified. We need to explain, talk and present things in a way that users can understand - in short, speak a different language.
In the presentation, we will go through all the important principles and aspects that influence how IT is perceived in organizations and what can be done to talk about “IT with a human face”