Martin Kasík

18th Annual Conference itSMF Czech Republic

About speaker

IT consultant at IXPERTIA

Martin is an experienced IT consultant/architect and leader at IXPERTA. He has implemented projects in process and project management as well as in ITIL/ITSM. He has more than 14 years of experience in process/IT management tools and online communication on projects for clients from several continents

Agenda of the speaker

How to practically use (and develop) AI in ITSM (CS)

Wednesday, January 24, 2024
Room: Multilingual stage
15:30 - 15:55

We hear about AI at every turn today. We will show how AI can be used in ITSM to improve service quality and customer satisfaction, and we will also reveal how to create a new product based on AI.