Michał is an Advisory Solution Consultant leading Autonomous IT initiatives of ServiceNow in Central and Eastern Europe. He is helping enterprises reimagine ITSM and ITOM with Autonomous IT and Agentic AI. He has led initiatives across CEE that reduced service unavailability, improved customer experience, and embedded human in the loop guardrails. Michał blends practical “how to” playbooks with analyst insight to show how AI agents deliver outcomes while keeping people at the centre of change.
AI is reshaping how IT teams work—but many organizations still struggle to turn automation into real change. In this session, we explore what happens when IT shifts from bots to truly autonomous, agentic systems. Through real stories from the field, we’ll show how AI agents reduce noise, strengthen resilience, and free teams for meaningful work—while keeping people firmly in the loop. You’ll leave with practical steps to start, scale, and safeguard Autonomous IT in your own environment.