Paul has been actively involved in ITSM for more than 40 years in a variety of roles. He was also actively involved in the development of ITIL Practitioner which introduced the Guiding principles to align ITIL to a more Agile way of working. Paul was Business Development Director of GamingWorks, the company that develops business simulation games such as the internationally renowned ‘Apollo 13 – an ITSM case experience’. He was also co-author and developer of the ‘ABC of ICT’ (The Attitude, Behavior and Culture of ICT) publications, having conducted ABC workshops and simulation workshops with delegates representing more than 5000 organizations world-wide. Paul is now retired and labels himself as the ‘Pointy-Fingered-Grumpy-Old-Man-In-IT’ and Chief architect of ‘The Shiny New Thing that Really Helps’. He is now doing one last tour of ITSM events to share some insights and tips for the future. Helping us learn to avoid his painful mistakes from the past.
It’s not Rocket science! For more than 20 years I revealed how we have become addicted to adopting the latest shiny new framework or method, hoping it would solve the IT management problem (ITIL, Agile, DevOps, SAFe). In 2021 I revealed that 70% fail. Consistently! Year-in, year-out, because they fail to address the basic fundamentals of ABC of ICT (Attitude, Behavior, Culture), which we launched in 1996!
But ABC is old! People insisted on something shiny and new.
I repackaged the ABC into a new framework called ‘The Shiny New Thing that Really Helps’ (SNTTRH) and conducted a global survey which confirmed the 70% fail rate. I gave 10 tips to solve the issues. In 2024 I conducted once again the SNTTRH survey. Surely things have now improved? IT is becoming too mission critical. We can no longer afford to consistently and continually fail. Are you gambling with your IT by ignoring the ABC fundamentals?
Come and compare YOUR organization with:
• the SHOCKING results of the latest 2024 ‘Shiny New Thing that Really Helps’ Global survey and
• the top chosen global ABC (Attitude, Behacior, Culture) worst practice cards.
Do you have the fundamentals in place? What tips can you take away to ensure you are not one of the 70% doomed to fail.