Paula is an experienced consultant with strong IT Service Management skills. She is working between the processes, tools, development, and operation. She is highly customer service oriented person, keeping customer experience in her mind. She holds ITIL 4 Managing Professional, SIAM Foundation and Scrum certificates. Currently she works at GuideVision - ServiceNow Elite Partner, an Infosys company as a Senior Solution Consultant.
Have you planned a Knowledge Management project or are you looking to enhance an existing process? Do you underestimate the need for this process?
This presentation provides valuable insights on how to approach the content creation for articles. How to avoid common pitfalls, and practical tips for successful implementation.