Husband, father of three, and IT Service Management enthusiast with 15+ years in IT services. Passionate about building strong teams and a people-focused service culture. Experienced in leading large and small teams, driving ITSM & SIAM transformations, and achieving high employee satisfaction. Enjoys working in diverse, global teams and values collaboration across cultures and backgrounds.
Pluxee, a company that did spin-off from the Sodexo Group less than two years ago, has been transforming its traditional paper voucher business into a digital payments and application-based model for over a decade. More than four years ago, Pluxee began its journey to globalize services and standardize its operating model. This transformation included deploying standardized ITSM processes and changing ITSM tools—twice—while embracing automation as a core principle.
Join this session to explore the challenges, lessons learned, and both intentional and unintentional mistakes encountered along the way. Discover how these experiences are shaping Pluxee’s future ITSM.