I help decision makers by providing trusted information and by designing systems that reflect user and organizational contexts. I created the Context-Aware Approach (CAA) for building Context-Aware Solutions (CASol) and Systems (CASys), embedding real-world context into the SDLC. My method blends IT architecture (TOGAF, BPMN, UML) with knowledge management, adaptability, and digital transformation principles.
Most ITSM frameworks focus on people and processes but overlook the context in which organisations operate. Corruption, lack of competence in key roles, and hidden power structures often undermine even the best transformation initiatives. Just as Porter’s analysis highlights the external environment, organisations need tools to analyse their internal context—the unspoken factors shaping success or failure. This session will uncover how acknowledging and addressing these realities can turn transformation from illusion to impact.