13TH ANNUAL
CONFERENCE
ITSM CZ

Inspire yourself with
the experiences of others
and make contacts!
It’s not a bang like a bang.

24. 1. – 25. 1. 2019

AUSPICES OF THE CONFERENCE FOR 2019

Prof. ing. Jiří Voříšek, CSc.
university teacher and scientist for areas of SSME (Service Science Managementand Engineering), strategic management of information systems, system integration, methodology for development and operation of IS/ICT and methodology for outsourcing of IS/ICT, ASP (2018).

Ing. Vladimír Dzurilla, Dip Mgmt
Chief Executive Officer of the Shared Services Center of the State Treasury, s. e.

THEME

IT Service Management (ITSM) keeps evolving. Will a new version of ITIL be a big bang? Or is it just a dusting up of existing IT processes? What are the new trends in IT? And what about IT security and GDPR? You certainly remember how in May 2018 most of the GDPR emails were flooded. What shift have we made in the protection of personal data and GDPR? Come and listen to interesting lectures on ITSM and ITsecurity.

ABOUT

The 13th itSMF CZ* conference will take place in the newly-built conference areas of the Cubex Centrum, Prague 4. Based on interest and feedback from previous years, we choose four halls for parallel running thematic blocks and a generous space for stalls.

Hall A and B are designed for professional lectures, Hall C is dedicated to workshops and partner presentations. Hall D is designed for public administration with the Digital Czech project.

The conference is traditionally two days. Thursday 9 – 18 Friday, 9 am – 1 pm. Both refreshments will be provided for both days. We expect about 270 visitors from both the commercial and the state sector.

We are preparing panel discussions during the conference. For now, we have two themes for them: „GDPR Practically“ and „Is the new version of ITIL a big bang?“ At the end of the ﬁrst day, we invite participants to Networking dinner with an accompanying program (itSMF Awards 2019). As part of the itSMF Awards 2019, we will announce ﬁnalists for the itSMF award for the IT Project in 2018. *The program has been prepared in cooperation with CACIO, itSMF International and itSMF Slovakia.

Program

Is DevOps suitable for IT only? Or should the business be involved? Will the new version of ITIL be a big bang? What are the trends in the Service Desk area? What mean the other shortcuts like VeriSM, IT4IT?

If something does not work, do I have an incident or have a problem? I want to implement changes. Should I use a project manager? Do I need Prince2? What is Service Desk, Incident Management, Problem Management, Change Management? In IT, these are well-known terms. How can the same experience be used in other departments (e.g. HR, Finance, Facility)? Service Management – SM should be used in every company. And not just the IT department. It’s not a „big bang theory“, it’s a best practice.

What is the situation 6 months after the GDPR came to force? Experiences and insights of IT security experts and GDPR. What has changed since 25 May 2018? How is IT Security projected into IT Service Managment?

A special block on public administration, but not just for public administration.

SPEAKERS

Participation was conﬁrmed by interesting speakers who are involved in the development of ITSM in the international team. Among other things, it is among them Ivor Macfarlane (author of ITIL v1. a v2), Barclay Rae (itSMF UK Board Director), Stuart Rance (author of ITIL Service Transition a co-author of ITIL Practitioner) and Paul Wilkinson (author of ITIL v.2).

Everyone is working on a new version of ITIL, and so updated ITIL will be one of the main themes of their presentations.