Program

ITIL 4
IT Service Management
Workshops
Panel discussions

hall A1 AFRICA Čtvrtek 23. 1. 2020

08:00 - 08:55
Registration – main reception
09:00 - 09:15
Opening of the itSMF annual conference
09:15 - 09:50
Is this the END of ITIL? No, it is the end-to-end of ITIL! (Paul Wilkinson)
09:50 - 10:15
Changing ITIL in the changing world (Roman Jouravlev)
10:15 - 10:30
Coffee Break
10:30 - 10:55
Impacts of the Digital Services Rights Act (Roman Vrba)
11:00 - 11:25
Adaptation of ITIL3 & ITIL4 for the Statutory City of Ostrava – Our Way from a Dinosaur to young pike (Marek Kaňák, Michal Hrotík)
11:30 - 11:55
“Chatbots: Are we ready to engage?” (Alexander Hocking)
12:00 - 13:00
Lunch
13:00 - 13:25
DevOps common issues/mistakes/myths (Vladimír Kufner)
13:30 - 13:55
DevOps as a necessary condition for IT departments to survive (Ludmila Vráželová)
14:00 - 14:25
8 pillars for success in DevOps (Andrej Šimkovič)
14:30 - 14:55
IT governance in Agile/DevOps age (Martin Vitouš)
15:00 - 15:15
Coffee Break
15:15 - 15:40
What Makes A High Performing Service Desk? (Lynne Nash)
15:45 - 16:10
ITIL4 – Designed for Business or for IT? (Jan Hospes)
16:15 - 16:40
Didn’t the cyberspace break loose of the chain…? (Aleš Špidla)
16:45 - 17:10
It is not a process as a process. And it is no longer a process as a practice Ivana Šabatová
17:15 - 17:40
DevOps Panel Discussion – Obstacles, Achievements and Mistakes etc. (Paul Wilkinson, Vladimir Kufner, Ludmila Vráželová, Martin Vitouš)
17:45 - 18:00
Conclusion of the first day
18:00 - 21:30
Networking party itSMF including a raut. Announcement of itSMF Awards pricing 2020.

hall A2 ACT Čtvrtek 23. 1. 2020

08:00 - 08:55
Registration – main reception
10:15 - 10:30
Coffee Break
10:30 - 10:55
How to deliver benefits & products to client by combining waterfall and agile (Roman Albrecht)
11:00 - 11:25
Configuration as a code: configuration management in the cloud (Tomáš Jirka)
11:30 - 11:55
Business transformation – Role of Service Management Office (Radim Petráš)
12:00 - 13:00
Lunch
13:00 - 13:25
From a family business to a global player or the role of IT as a guide to digital transformation (Václav Chaloupka)
13:30 - 13:55
New trends in ITSM (Fernando Garcia)
14:00 - 14:25
Liberating Human Brainpower with RPA (Marek Nechala)
14:30 - 14:55
Value-driven service management in hybrid cloud environments (Nicola Reeves)
15:00 - 15:15
Coffee Break
15:15 - 15:40
Why shouldn’t the highest quality be available to everyone? CZ/AN (Vladimír Váňa, Charles Grifitths)
15:45 - 16:10
IT Operations Management – benefits and implementation challenges (Jakub Hýl)
16:15 - 16:40
Utilization ITSM tools and experience for maintenance management (CMMS) and other departments (Jakub Kožnar)
16:45 - 17:10
Hello Tomorrow! (Petr Němeček)
17:15 - 17:40
Intentionally unoccupied (Panel discussion in Africa hall A1)
18:00 - 21:30
Networking party itSMF including a raut. Announcement of itSMF Awards pricing 2020.

hall B BLANÍK Čtvrtek 23. 1. 2020

08:00 - 08:55
Registration – main reception
10:15 - 10:30
Coffee Break
10:30 - 10:55
Where do you go, ITIL? (Vladimír Krůta)
11:00 - 11:25
“DevOps Lite” or experience as a way to DevOps (Sára Doležalová)
11:30 - 11:55
Cadence of values according to methodological frameworks (Petr Hujňák)
12:00 - 13:00
Lunch
13:00 - 13:55
ServiceNow as an integration platform (Jan Procházka)
14:00 - 14:25
Compliance as a code (Ladislav Prskavec)
14:30 - 14:55
What’s new in ITIL 4 (Pavol Holbík)
15:00 - 15:15
Coffee Break
15:15 - 15:40
How we were inspired by ITIL, in good and in bad sense, when negotiating a new contract (Bohdan Urban)
15:45 - 16:10
It worked yesterday! (Lucie Nová)
16:15 - 16:40
Digital Workplace and the future of work (Adam Neuman)
16:45 - 17:10
Automation – How it can help me (Yuval Raiz)
17:15 - 17:40
Intentionally unoccupied (Panel discussion in Africa hall A1)
18:00 - 21:30
Networking party itSMF including a raut. Announcement of itSMF Awards pricing 2020.

hall A1 AFRICA Pátek 24. 1. 2020

09:00 - 09:15
Opening of the 2nd day of the conference
09:15 - 09:45
How leaders can overcome the challenges of translating new learning into practice! (Paul Wilkinson)
09:50 - 10:15
IT Value in 2020: Modern Service Management (Daniel Jasník)
10:15 - 10:30
Coffee Break
10:30 - 10:55
Using Kanban in IT Operations (Martin Vitouš)
11:00 - 11:25
IT versus business processes or find 10 differences (Aleš Kruczek)
11:30 - 11:55
Fly-through the ITIL 4 world (Jan Hospes)
12:00 - 12:25
Chaos engineering (project Airbank Germany) – Ladislav Janatka, Tomáš Lisý
12:30 - 12:55
Panel discussion: ITIL 4 after a year (Patrik Šolc, Vladimír Kufner, Paul Wilkinson, Zdeněk Kvapil, Roman Jouravlev)
13:00 - 13:15
Summary of Day 2 and Conference Conclusion

hall A2 ACT Pátek 24. 1. 2020

09:50 - 10:15
Adapting ITSM processes for hybrid cloud environments (Nicola Reeves, Robert Krajča)
10:15 - 10:30
Coffee Break
10:30 - 11:25
DevOps Workshop – Common Problems and their Solutions (Vladimír Kufner)
11:30 - 11:55
XLA vs SLA (Alexander Hocking)
12:00 - 12:25
SIAM and the role of governance (Jaroslav Procházka)