Program

ITIL 4
IT Service Management
Workshops
Panel discussions

hall A1 AFRICA Čtvrtek 23. 1. 2020

09:00 - 09:15
Opening of the itSMF annual conference
09:20 - 09:45
Is this the END of ITIL? No, it is the end-to-end of ITIL!
09:50 - 10:15
To be completed
10:15 - 10:30
Coffee Break
10:30 - 10:55
Digital Czechia: progress in the digital agenda.
11:00 - 11:25
Adaptation of ITIL3 & ITIL4 for the Statutory City of Ostrava – Our Way from a Dinosaur to young pike
11:30 - 11:55
Alexander Hocking
12:00 - 13:00
Lunch
13:00 - 13:25
DevOps common issues/mistakes/myths
13:30 - 13:55
DevOps as a necessary condition for IT departments to survive
14:00 - 14:25
DEVOPS, Slovak savings bank, a.s.
14:30 - 14:55
IT governance in Agile/DevOps age
15:00 - 15:15
Coffee Break
15:15 - 15:40
Change management
15:45 - 16:10
Service Desk Institute (UK) – best practice standard for service desk
16:15 - 16:40
ITIL4 – Designed for Business or for IT?
16:45 - 17:10
DevOps Panel Discussion – Obstacles, Achievements and Mistakes etc.
17:15 - 17:40
Using Kanban in IT Operations
17:45 - 18:00
Conclusion of the first day
18:00 - 21:30
Networking party itSMF including a raut. Announcement of itSMF Awards pricing 2020.

hall A2 ACT Čtvrtek 23. 1. 2020

10:15 - 10:30
Coffee Break
10:30 - 10:55
To be completed
11:00 - 11:25
Configuration as a code: configuration management in the cloud
11:30 - 11:55
What’s new in ITIL 4
12:00 - 13:00
Lunch
13:00 - 13:25
From a family business to a global player or the role of IT as a guide to digital transformation
13:30 - 13:55
Chaos engineering (project Airbank Germany)
14:00 - 14:25
To be completed
14:30 - 14:55
To be completed
15:00 - 15:15
Coffee Break
15:15 - 15:40
Workshop
15:45 - 16:10
Workshop
16:15 - 16:40
Workshop
16:45 - 17:10
Intentionally unoccupied (Panel discussion in Africa hall A1)
17:15 - 17:40
Hello Tomorrow!
18:00 - 21:30
Networking party itSMF including a raut. Announcement of itSMF Awards pricing 2020.

hall B BLANÍK Čtvrtek 23. 1. 2020

10:15 - 10:30
Coffee Break
10:30 - 10:55
Where do you go, ITIL?
11:00 - 11:25
Cadence of values according to methodological frameworks
11:30 - 11:55
Utilization ITSM tools and experience for maintenance management (CMMS) and other departments
12:00 - 13:00
Lunch
13:00 - 13:55
Workshop
14:00 - 14:25
Compliance as a code
14:30 - 14:55
Trends in quality assurance of software and SW services
15:00 - 15:15
Coffee Break
15:15 - 15:40
How we were inspired by ITIL when negotiating a new contract for good and for bad
15:45 - 16:10
IT security
16:15 - 16:40
Didn’t the cyberspace break loose of the chain…?
16:45 - 17:10
Intentionally unoccupied (Panel discussion in Africa hall A1)
17:15 - 17:40
Modernization ITSM
18:00 - 21:30
Networking party itSMF including a raut. Announcement of itSMF Awards pricing 2020.

hall A1 AFRICA Pátek 24. 1. 2020

09:20 - 09:45
To be completed
09:50 - 10:25
Workshop
10:30 - 10:45
Coffee Break
10:45 - 11:10
To be completed
11:15 - 11:40
To be completed
11:15 - 11:40
IT versus business processes or find 10 differences
11:45 - 12:10
Panel discussion: ITIL 4 after a year
12:15 - 12:30
Summary of Day 2 and Conference Conclusion

hall A2 ACT Pátek 24. 1. 2020

09:50 - 10:25
Workshop
10:30 - 10:45
Coffee Break
10:45 - 11:40
DevOps Workshop – Common Problems and their Solutions