Agenda

19th Annual Conference itSMF Czech Republic

Categories of agenda

Partner’s talk
Keynote
Panel discussion
Talk
ITSMF Award

Agenda items

Please note. This agenda is subject to change. Changes can occur up until the start of the event.

Multilingual stage

Coffee break
14:45 - 15:15
Gold partner’s talk- S&G
15:15 - 15:45
CS
Gold partner’s talk- ixperta
15:45 - 16:10
CS
Gold partner’s talk- Eller s.r.o.
16:15 - 16:45
CS
Coffee break
16:45 - 17:15

Main stage

Warm welcome
13:00 - 13:15
EN
Katrina Macdermid
The Unfair Expectations of ITSM
Katrina Macdermid
13:15 - 13:55
EN
Paul Wilkinson
Are you Gambling with YOUR IT? Really… It’s not Rocket science!
Paul Wilkinson
14:00 - 14:40
EN
Coffee break
14:45 - 15:15
Platinum partner’s talk- OpenText
15:15 - 15:40
EN
Platinum partner’s talk
15:45 - 16:10
EN
Gold partner’s talk
16:15 - 16:40
EN
Coffee break
16:45 - 17:15
Panel discussion
17:15 - 17:55
EN
Wrap Up Day 1
17:55 - 18:05
EN
Networking
18:15 - 22:15

Main stage

Opening Day 2
08:50 - 09:00
EN
Mark Smalley
The four noble truths of IT suffering
Mark Smalley
09:00 - 09:40
EN
How to succesfully implement XLAs- real life lessons
09:45 - 10:25
EN
Coffee break
10:30 - 11:00
itSMF SK’s talk
11:00 - 11:25
EN
Antonina Douannes
Antonina Douannes’ talk
Antonina Douannes
11:30 - 11:55
EN
Jaro Tomik
Time to kill self-centric IT
Jaro Tomik
12:00 - 12:25
EN
Lunch break
12:30 - 13:30
Panel discussion
13:30 - 14:10
EN
Suzanne Galletly
A Crash Course in AI ethics & Compliance
Suzanne Galletly
14:15 - 14:40
EN
Eddy Peters
Time, your most precious resource
Eddy Peters
14:45 - 15:10
EN
Coffee break
15:15 - 15:45
Paula Määttänen
How to avod frustration of Knowledge Management users
Paula Määttänen
15:45 - 16:10
EN
Martin Vitouš
E2E
Martin Vitouš
16:15 - 16:40
EN
Wrap Up Day 2
16:40 - 17:00
EN

Multilingual stage

Coffee break
10:30 - 11:00
Trends in the use of AI in project management
11:00 - 11:25
CS
Lukáš Malich’s talk
12:00 - 12:25
CS
Lunch break
12:30 - 13:30
Aleš Špidla
Aleš Špidla’s talk
Aleš Špidla
14:15 - 14:40
CS
Organizational and process implications of using cloud in an organization
14:45 - 15:10
CS
Coffee break
15:15 - 15:45
IT Project of the year
15:45 - 16:10
KPCS’ talk
16:15 - 16:40
CS