Main technology for Digital Enablement, certified in ITIL4, AgilePM, SCRUM Master, Atlassian Jira or ServiceNow. He has worked in technology since 2012 and is involved in consulting with customers in the areas of IT Service Management (ITSM), Enterprise Service Management (ESM), Agile and DevOps, including facilitating cultural change management simulation workshops. During his career Jaro has worked with customers of all sizes and sectors from RBS, Rio Tinto, SquareEnix or Atlassian to the UK and US public sector. Jaro spoke at many events, including SITS22 (ServiceNow booth), CDW Converge 2022, DevOps Enterprise Summits in London and Las Vegas, DevOps Days Salt Lake City, itSMF Czech Republic, Capita all-IT conference or CDW Sales Conferences.
Do you know if your employees are productive? How do you know? What do they feel like? If you believe that measuring MTTR and the number of tickets helps you objectively measure the value your service department brings to your business, you are falling behind the curve, putting your talent at risk. In this talk, we will how ITXM, XLA, DEX help you towards Human-Centric IT, as well as the likely challenges you can expect.