Jaro specialises in speaking to a wide variety of vendors across ESM, ITAM, AIOps, Intelligent Automation, and Experience Management, while leveraging access to over 8,000 customers. This enables him to understand market movements, customer and vendor challenges, and identify where customers are seeing the biggest return on investment, allowing him to share his findings with the market. He regularly records podcasts, speaks at conferences, or publishes blogs as JaroBOT. Spoken at SITS, itSMF UK Conference, CDW Converge, DevOps Enterprise Summit London and Las Vegas, DevOps Days, itSMF Czech Republic, Capita all-IT conferences, Food & Drink Expo and many others. Regular podcasts with various vendors or at CDW's OCTOPod.
Immerse yourself in the world of the Pre-Crime unit in Minority Report that predicts and prevents crimes before they happen. Only this time, it's Zero Ticket that predicts and resolves IT issues before users even notice.
You may have heard of Zero Ticket over 10 years ago as a way to minimise the number of tickets at the Service Desk by Shift Left: making the end users do the work of IT - spotting underperformance and raising tickets. Switched off phone lines and emails, forcing end-users to confusing portals and frustrating chatbots? This added burden has contributed to technology teams being seen as a cost centre, rather than drivers of innovation.
In the age of AI-powered advanced monitoring, data analytics & correlation, self-heal, and Human-centred Design, Zero Ticket is undergoing a renaissance. The IT is quickly running out of acceptable excuses. If your end-user has to raise a ticket, you have already failed them.
The presentation will enable technology leaders to understand the Zero Ticket vision, how it can be applied to their organisation, what steps need to be taken to achieve it, and how to enable their teams to focus on what truly matters: delivering business value.