Chief Technologist for Digital Enablement, certified in ITIL4, AgilePM, SCRUM Master, Atlassian Jira, or ServiceNow. He has been working in technology since 2012, involved in consulting customers in the areas of IT Service Management (ITSM), Enterprise Service Management (ESM), Agile and DevOps, including facilitation of simulation workshops to drive cultural change. Throughout his career, Jaro has worked with customers of all sizes and sectors from the likes of RBS, Rio Tinto, SquareEnix, or Atlassian to UK and US public sector. Jaro has spoken at many events, including SITS22 (ServiceNow stand), CDW Converge 2022, DevOps Enterprise Summits in London and Las Vegas, DevOps Days Salt Lake City, itSMF Czech Republic, Capita all-IT conferences, or CDW Sales Conferences.
AIOps – “Why are organisations not using Machine Learning to significantly reduce their MTTR yet?”
Automation and AI can be a cost-effective way to manage IT incidents, allowing employees to focus on more high-value work. In this talk, we will cover what AIOps is, its business value, the current state of AIOps, vendor vs real market view, what are the blockers to adoption, and the journey customers typically take to achieve it successful adoption.