Rob Akershoek

About speaker

ITSM Consultant

Rob Akershoek is many things - Digital Operating Model Advisor, IT4IT Architect, ITSM Consultant, DevOps Architect, Value Stream Management enthusiast and last but not least - a speaker at our conference!

Agenda of the speaker

Leveraging AI in IT Service Management

Monday, December 11, 2023

Room: Main stage

13:10 - 13:50

Keynote

Talk

This presentation will provide a comprehensive overview of how Artificial Intelligence (and Generative AI) can be used in enhance your IT service management processes and DevOps practices. A complete overview is provided of all use cases, trends and developments related to AI for ITSM.

Key topics discussed in his presentation:

Trends and opportunities of using AI in IT Service Management and DevOps.
How can AI be used in ITSM? What are the possible use cases?
How does AI impact ITSM people, processes, and tools?
How can you benefit from AI in ITSM?
Where to start the AI journey in your IT organization?
What will come next? What are future developments?