Rob Akershoek

18. výroční konference itSMF Czech Republic

O přednášejícím

ITSM Consultant

Rob Akershoek is many things - Digital Operating Model Advisor, IT4IT Architect, ITSM Consultant, DevOps Architect, Value Stream Management enthusiast and last but not least - a speaker at our conference!

Program přednášejícího

Leveraging AI in IT Service Management

Pondělí, 11. prosince 2023
Místnost: Hlavní sál
13:10 - 13:50

This presentation will provide a comprehensive overview of how Artificial Intelligence (and Generative AI) can be used in enhance your IT service management processes and DevOps practices. A complete overview is provided of all use cases, trends and developments related to AI for ITSM. 

Key topics discussed in his presentation:

  • Trends and opportunities of using AI in IT Service Management and DevOps.
  • How can AI be used in ITSM? What are the possible use cases?
  • How does AI impact ITSM people, processes, and tools? 
  • How can you benefit from AI in ITSM?
  • Where to start the AI journey in your IT organization?
  • What will come next? What are future developments?